Optomi
This range is provided by Optomi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $25.00/hr - $30.00/hr
Direct message the job poster from Optomi
Support Technician (Full Time, Contract; Onsite in New York City) Optomi, in partnership with a global enterprise organization, is seeking a Support Technician to support a large-scale Windows 11 migration initiative in New York City. This hands‑on, on‑site role will focus on imaging and preparing end‑user devices for Windows 11 deployment as part of a transition from SCCM to Microsoft Intune/Azure. The Support Technician will follow documented deployment procedures, work closely with the local Service Delivery team, and provide basic end‑user support while devices are being re‑imaged. Additional responsibilities include managing and documenting tickets in ServiceNow, updating hardware and asset tracking records, and delivering a professional, customer‑focused end‑user experience. This is an ideal opportunity for a detail‑oriented, organized individual eager to build foundational IT experience in a structured, project‑driven environment.
Responsibilities
Image and prepare laptops and desktops for Windows 11 deployment following documented procedures
Support the migration of devices from SCCM to Microsoft Intune/Azure
Provide basic end‑user support while devices are being re‑imaged or deployed
Create, update, and manage support tickets and documentation in ServiceNow
Maintain accurate hardware inventory and asset tracking records
Escalate technical issues to the Service Delivery team while ensuring a positive end‑user experience
Apply today if your background includes:
1–1.5 years of experience in a support, desktop, or customer‑facing technical role
Exposure to Windows environments and basic device setup or troubleshooting
Strong ability to follow documented procedures with attention to detail
Experience working in a ticketing system (ServiceNow preferred)
Professional, customer‑service‑oriented communication with end users
Organized, reliable, and eager to learn in a hands‑on, on‑site environment
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Beverage Manufacturing
Referrals increase your chances of interviewing at Optomi by 2x
Medical insurance
Vision insurance
401(k)
Get notified about new Support Technician jobs in
New York, NY .
#J-18808-Ljbffr
Base pay range $25.00/hr - $30.00/hr
Direct message the job poster from Optomi
Support Technician (Full Time, Contract; Onsite in New York City) Optomi, in partnership with a global enterprise organization, is seeking a Support Technician to support a large-scale Windows 11 migration initiative in New York City. This hands‑on, on‑site role will focus on imaging and preparing end‑user devices for Windows 11 deployment as part of a transition from SCCM to Microsoft Intune/Azure. The Support Technician will follow documented deployment procedures, work closely with the local Service Delivery team, and provide basic end‑user support while devices are being re‑imaged. Additional responsibilities include managing and documenting tickets in ServiceNow, updating hardware and asset tracking records, and delivering a professional, customer‑focused end‑user experience. This is an ideal opportunity for a detail‑oriented, organized individual eager to build foundational IT experience in a structured, project‑driven environment.
Responsibilities
Image and prepare laptops and desktops for Windows 11 deployment following documented procedures
Support the migration of devices from SCCM to Microsoft Intune/Azure
Provide basic end‑user support while devices are being re‑imaged or deployed
Create, update, and manage support tickets and documentation in ServiceNow
Maintain accurate hardware inventory and asset tracking records
Escalate technical issues to the Service Delivery team while ensuring a positive end‑user experience
Apply today if your background includes:
1–1.5 years of experience in a support, desktop, or customer‑facing technical role
Exposure to Windows environments and basic device setup or troubleshooting
Strong ability to follow documented procedures with attention to detail
Experience working in a ticketing system (ServiceNow preferred)
Professional, customer‑service‑oriented communication with end users
Organized, reliable, and eager to learn in a hands‑on, on‑site environment
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Beverage Manufacturing
Referrals increase your chances of interviewing at Optomi by 2x
Medical insurance
Vision insurance
401(k)
Get notified about new Support Technician jobs in
New York, NY .
#J-18808-Ljbffr