Hilton Worldwide, Inc.
Overnight Guest Service Agent - Conrad Orlando
Hilton Worldwide, Inc., Orlando, Florida, us, 32885
Overnight Guest Service Agent - Conrad Orlando
Job Number HOT0C806
Work Locations Conrad Orlando, 1 N. Jacaranda St, Orlando, 32836
As one of the most celebrated openings of 2024, be part of the legacy as an
Overnight Guest Service Agent ! Join us in creating a legacy within a brand where you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton’s luxury portfolio is now open in Orlando.
Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100‑acre Evermore Orlando Resort bordering Walt Disney World with a 20‑acre tropical beach and 8‑acre lagoon setting the stage for luxury which is as harmonious as it is captivating.
The stunning resort will feature 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18‑hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in‑room dining.
Classification:
Full‑Time
Shift:
Overnight only – must be available weekdays, weekends, and holidays.
Responsibilities As a Guest Services Agent, you would be responsible for greeting and registering guests and checking them out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications We look for demonstration of the following Hilton values and key attributes:
Hospitality – Passion for delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in industry and community.
Teamwork – Team players in everything we do.
Ownership – Owners of our actions and decisions.
Now – Operate with sense of urgency and discipline.
Quality, Productivity, Customer Focus.
Work Environment Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value.
Benefits Hilton provides a range of benefits to support mental and physical wellbeing and promote professional growth:
Access to your pay when you need it through DailyPay.
Medical insurance coverage – for you and your family.
Mental health resources.
Best‑in‑class paid time off (PTO).
Go Hilton travel discount program.
Supportive parental leave.
Matching 401(k).
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount.
Debt‑free education – wide variety of educational credentials.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
*Available benefits may vary depending on property‑specific terms and conditions of employment. #LI-CS
EOE/AA/Disabled/Veterans
Schedule Part‑time
Brand Conrad Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Job Number HOT0C806
Work Locations Conrad Orlando, 1 N. Jacaranda St, Orlando, 32836
As one of the most celebrated openings of 2024, be part of the legacy as an
Overnight Guest Service Agent ! Join us in creating a legacy within a brand where you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton’s luxury portfolio is now open in Orlando.
Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100‑acre Evermore Orlando Resort bordering Walt Disney World with a 20‑acre tropical beach and 8‑acre lagoon setting the stage for luxury which is as harmonious as it is captivating.
The stunning resort will feature 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18‑hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in‑room dining.
Classification:
Full‑Time
Shift:
Overnight only – must be available weekdays, weekends, and holidays.
Responsibilities As a Guest Services Agent, you would be responsible for greeting and registering guests and checking them out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check‑out including, but not limited to, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Qualifications We look for demonstration of the following Hilton values and key attributes:
Hospitality – Passion for delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in industry and community.
Teamwork – Team players in everything we do.
Ownership – Owners of our actions and decisions.
Now – Operate with sense of urgency and discipline.
Quality, Productivity, Customer Focus.
Work Environment Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value.
Benefits Hilton provides a range of benefits to support mental and physical wellbeing and promote professional growth:
Access to your pay when you need it through DailyPay.
Medical insurance coverage – for you and your family.
Mental health resources.
Best‑in‑class paid time off (PTO).
Go Hilton travel discount program.
Supportive parental leave.
Matching 401(k).
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount.
Debt‑free education – wide variety of educational credentials.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
*Available benefits may vary depending on property‑specific terms and conditions of employment. #LI-CS
EOE/AA/Disabled/Veterans
Schedule Part‑time
Brand Conrad Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
#J-18808-Ljbffr