Knott's Berry Farm
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
$16.90 / hour
The Guest Service Agent provides a warm welcome while registering guests into the property and genuine farewell upon departure ensuring all guests are satisfied with their stay. Agents will inform guests of the package elements while ensuring front desk efficiency, sell park tickets, along with providing the very best guest service. Overview:
$16.90 / hour
The Guest Service Agent provides a warm welcome while registering guests into the property and genuine farewell upon departure ensuring all guests are satisfied with their stay. Agents will inform guests of the package elements while ensuring front desk efficiency, sell park tickets, along with providing the very best guest service.
Responsibilities:
Interacts with guests in a friendly, courteous, and professional manner; Registers guests, assign rooms, check-out guests, arrange for special requests; provide hotel and area information; answer phones; ensure that all operating procedures are being followed. Dispenses and accounts for package tickets and discount coupons. Responsible for the Safe cash balance throughout shift while issuing cash to departments. Accurately totals guest balances and collects payment. Effectively resolves guest concerns and issues with use of minor compensation. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Uses proper mail, package, and message handling procedures.
Qualifications:
High school diploma / GED required. Valid Driver's License. Prefer one year experience in a multi-faceted guest service environment. Strong written and verbal communication skills required. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Entertainment Providers Referrals increase your chances of interviewing at Knott's Berry Farm by 2x Get notified about new Guest Service Representative jobs in
Buena Park, CA . Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Whittier, CA $60,000.00-$80,000.00 1 year ago Customer Service Representative - State Farm Agent Team Member
Chino Hills, CA $45,000.00-$60,000.00 8 months ago Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Future Opening: Customer Service Representative - State Farm Agent Team Member
San Dimas, CA $40,000.00-$60,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
South Pasadena, CA $36,000.00-$48,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
Glendora, CA $45,000.00-$70,000.00 2 years ago Guest Services Agent PT - Embassy Suites-LAX South
Los Angeles Metropolitan Area $52,000.00-$62,000.00 2 weeks ago Receptionist / Customer Service Representative
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
The Guest Service Agent provides a warm welcome while registering guests into the property and genuine farewell upon departure ensuring all guests are satisfied with their stay. Agents will inform guests of the package elements while ensuring front desk efficiency, sell park tickets, along with providing the very best guest service. Overview:
$16.90 / hour
The Guest Service Agent provides a warm welcome while registering guests into the property and genuine farewell upon departure ensuring all guests are satisfied with their stay. Agents will inform guests of the package elements while ensuring front desk efficiency, sell park tickets, along with providing the very best guest service.
Responsibilities:
Interacts with guests in a friendly, courteous, and professional manner; Registers guests, assign rooms, check-out guests, arrange for special requests; provide hotel and area information; answer phones; ensure that all operating procedures are being followed. Dispenses and accounts for package tickets and discount coupons. Responsible for the Safe cash balance throughout shift while issuing cash to departments. Accurately totals guest balances and collects payment. Effectively resolves guest concerns and issues with use of minor compensation. Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions. Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision. Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures. Uses proper mail, package, and message handling procedures.
Qualifications:
High school diploma / GED required. Valid Driver's License. Prefer one year experience in a multi-faceted guest service environment. Strong written and verbal communication skills required. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Entertainment Providers Referrals increase your chances of interviewing at Knott's Berry Farm by 2x Get notified about new Guest Service Representative jobs in
Buena Park, CA . Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Whittier, CA $60,000.00-$80,000.00 1 year ago Customer Service Representative - State Farm Agent Team Member
Chino Hills, CA $45,000.00-$60,000.00 8 months ago Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Future Opening: Customer Service Representative - State Farm Agent Team Member
San Dimas, CA $40,000.00-$60,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
South Pasadena, CA $36,000.00-$48,000.00 2 years ago Customer Service Representative - State Farm Agent Team Member
Glendora, CA $45,000.00-$70,000.00 2 years ago Guest Services Agent PT - Embassy Suites-LAX South
Los Angeles Metropolitan Area $52,000.00-$62,000.00 2 weeks ago Receptionist / Customer Service Representative
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr