TEKsystems
We are seeking a Field Technician II to provide exceptional IT support. In this role, you will deliver outstanding customer service via phone and email, assisting users in Windows 10/11 environments. Responsibilities include taking incoming requests, logging calls in the ticketing system, and resolving technical issues promptly to meet SLAs in a high-volume setting. You will support remote customers using Citrix and troubleshoot remote access issues, perform basic network administration tasks such as creating new users and resetting passwords in Active Directory, and provide hands‑on troubleshooting for desktops, laptops, tablets, and mobile devices (Android, iPhone, iOS). Additional duties include configuring and supporting Mac desktops and laptops, as well as resolving printer and peripheral issues.
Responsibilities
Take incoming requests, log calls in the ticketing system, and resolve technical issues promptly to meet SLAs.
Support remote customers using Citrix and troubleshoot remote access issues.
Perform basic network administration tasks such as creating new users and resetting passwords in Active Directory.
Provide hands‑on troubleshooting for desktops, laptops, tablets, and mobile devices (Android, iPhone, iOS).
Configure and support Mac desktops and laptops, and resolve printer and peripheral issues.
Qualifications
IT experience troubleshooting hardware, software, and connectivity issues.
Strong desktop support skills for both local and remote customers.
Expertise in Windows 10/11 and MS Office 365 (Outlook) required.
Familiarity with SLA‑driven environments.
Experience configuring Mac systems, troubleshooting networking and wireless connectivity, and working with remote desktop and VPN technologies (such as Zscaler) essential.
Knowledge of ticketing systems and ability to troubleshoot printers and mobile devices required.
CompTIA A+ certification mandatory.
Additional Skills & Qualifications
CompTIA A+ Certification (Required)
4+ years of IT support experience
High School Diploma or GED
Ability to work onsite full‑time
Strong communication and customer service skills
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) / Roth retirement plan
Life insurance (Basic/Supplemental Life & AD&D)
Short and long‑term disability
Health spending accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Job Type & Location Contract position based out of Fort Collins, CO. Fully onsite.
Pay Pay range: $15.00 - $20.00/hr.
Application Deadline Position is anticipated to close on Jan 10, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Take incoming requests, log calls in the ticketing system, and resolve technical issues promptly to meet SLAs.
Support remote customers using Citrix and troubleshoot remote access issues.
Perform basic network administration tasks such as creating new users and resetting passwords in Active Directory.
Provide hands‑on troubleshooting for desktops, laptops, tablets, and mobile devices (Android, iPhone, iOS).
Configure and support Mac desktops and laptops, and resolve printer and peripheral issues.
Qualifications
IT experience troubleshooting hardware, software, and connectivity issues.
Strong desktop support skills for both local and remote customers.
Expertise in Windows 10/11 and MS Office 365 (Outlook) required.
Familiarity with SLA‑driven environments.
Experience configuring Mac systems, troubleshooting networking and wireless connectivity, and working with remote desktop and VPN technologies (such as Zscaler) essential.
Knowledge of ticketing systems and ability to troubleshoot printers and mobile devices required.
CompTIA A+ certification mandatory.
Additional Skills & Qualifications
CompTIA A+ Certification (Required)
4+ years of IT support experience
High School Diploma or GED
Ability to work onsite full‑time
Strong communication and customer service skills
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) / Roth retirement plan
Life insurance (Basic/Supplemental Life & AD&D)
Short and long‑term disability
Health spending accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Job Type & Location Contract position based out of Fort Collins, CO. Fully onsite.
Pay Pay range: $15.00 - $20.00/hr.
Application Deadline Position is anticipated to close on Jan 10, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr