WizeHire, Inc
Overview
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Weekends are required, and this is for a 3-11 pm shift. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Mitigate customer complaints as needed Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Connect with the housekeeping department to ensure guest accommodations are ready General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications
1+ year of hotel industry experience or related job preferred Well-versed in taking telephone calls and handling stressful situations Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills High school graduate, GED recipient, or equivalent Exhibits working knowledge of Microsoft Office and reservation management systems Compensation
$18 hourly About My Place Hotel - Kalispell
The My Place Hotel in Kalispell is an extended-stay hotel property that focuses on year-round high occupancy with both off-season extended-stay guests and leisure guests during the peak season. A fun work atmosphere combined with a great group of teammates who do everything they can to ensure each guest has a great experience from check-in to check-out.
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We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Weekends are required, and this is for a 3-11 pm shift. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Mitigate customer complaints as needed Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Connect with the housekeeping department to ensure guest accommodations are ready General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications
1+ year of hotel industry experience or related job preferred Well-versed in taking telephone calls and handling stressful situations Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills High school graduate, GED recipient, or equivalent Exhibits working knowledge of Microsoft Office and reservation management systems Compensation
$18 hourly About My Place Hotel - Kalispell
The My Place Hotel in Kalispell is an extended-stay hotel property that focuses on year-round high occupancy with both off-season extended-stay guests and leisure guests during the peak season. A fun work atmosphere combined with a great group of teammates who do everything they can to ensure each guest has a great experience from check-in to check-out.
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