Helen of Troy
IT Support Technician I
–
Helen of Troy
Company and Role Overview Join our IT team at Helen of Troy and make an immediate impact on our trusted brands, including OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative products that elevate people’s lives everywhere, every day.
Position Details Location:
Plano, TX (Dallas, TX) –
Schedule:
100% onsite, not remote –
Hours:
M‑F, 7 a.m.‑4 p.m.
What You Will Be Doing Provide end‑users, local and remote, technical support for desktop and laptop hardware and software. Research, analyze, and diagnose problems with client systems, including PC hardware and software, servers, peripheral equipment, and networks.
Installs, configures, upgrades, and troubleshoots computer software and hardware, including PC and Mac workstations, servers, peripherals, and network and voice cabling.
Assists in managing servers and services such as e‑mail, print, and back‑up servers, and their operating systems.
Creates and maintains user accounts, passwords, groups, mail aliases, and other system and network files.
Supports, maintains, coordinates, and troubleshoots network WAN and VPN connectivity.
Identifies and implements technologies to help users work more efficiently.
Initiates field contact with vendor support to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software.
Establishes and enforces incident response service level agreements in consultation with end users.
Analyzes performance of incident management activities, identifies problems, and delivers solutions.
Designs and enforces request handling and escalation policies and procedures.
Accesses software updates, drivers, knowledgebase, and FAQ resources to aid in problem resolution.
Tracks and analyzes trends in incident reports and generates statistical reports.
Assesses need for system reconfigurations and makes recommendations.
Required Skills
Ability to work independently with minimal supervision.
Good multi‑tasking and teamwork skills.
Strong analytical and problem‑solving skills.
Excellent oral and written English and interpersonal skills.
Minimum Qualifications
High School Diploma or equivalent.
2+ years of experience required in a technical role.
Customer service oriented, proactive, flexible and adaptable.
In‑depth knowledge of Microsoft Office Outlook, Excel, Word, Visio, SharePoint (MOSS), etc.
Experience supporting remote users and offices, fixing and repairing computer hardware.
Solid grasp of PC and Mac experience.
Audio/Video meeting set‑up experience.
Warehouse experience (label printers, scan guns, etc.).
Ability to support regular business hours, after hours, and weekend/holiday on‑call support for all systems.
Ability to commute to the Data Center in Downtown Dallas, TX (1950 N. Stemmons Freeway) as needed.
Authorized to work in the United States on a full‑time basis.
Preferred Qualifications
Associate’s Degree or equivalent and specialized or technical training.
Experience in a Citrix/Terminal server environment.
CompTIA A+ and Network+ certifications.
BTEC/A Levels or equivalent and specialized or technical training.
If You’re Interested Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you’re eager to share new ideas and try new things, we want to hear from you.
Equal Opportunity / Affinity Statement Helen of Troy is an Equal Opportunity / Affinity Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Additional Information For more information about Helen of Troy, visit
www.helenoftroy.com . You can also find us on
LinkedIn
and
Glassdoor .
#J-18808-Ljbffr
–
Helen of Troy
Company and Role Overview Join our IT team at Helen of Troy and make an immediate impact on our trusted brands, including OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative products that elevate people’s lives everywhere, every day.
Position Details Location:
Plano, TX (Dallas, TX) –
Schedule:
100% onsite, not remote –
Hours:
M‑F, 7 a.m.‑4 p.m.
What You Will Be Doing Provide end‑users, local and remote, technical support for desktop and laptop hardware and software. Research, analyze, and diagnose problems with client systems, including PC hardware and software, servers, peripheral equipment, and networks.
Installs, configures, upgrades, and troubleshoots computer software and hardware, including PC and Mac workstations, servers, peripherals, and network and voice cabling.
Assists in managing servers and services such as e‑mail, print, and back‑up servers, and their operating systems.
Creates and maintains user accounts, passwords, groups, mail aliases, and other system and network files.
Supports, maintains, coordinates, and troubleshoots network WAN and VPN connectivity.
Identifies and implements technologies to help users work more efficiently.
Initiates field contact with vendor support to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software.
Establishes and enforces incident response service level agreements in consultation with end users.
Analyzes performance of incident management activities, identifies problems, and delivers solutions.
Designs and enforces request handling and escalation policies and procedures.
Accesses software updates, drivers, knowledgebase, and FAQ resources to aid in problem resolution.
Tracks and analyzes trends in incident reports and generates statistical reports.
Assesses need for system reconfigurations and makes recommendations.
Required Skills
Ability to work independently with minimal supervision.
Good multi‑tasking and teamwork skills.
Strong analytical and problem‑solving skills.
Excellent oral and written English and interpersonal skills.
Minimum Qualifications
High School Diploma or equivalent.
2+ years of experience required in a technical role.
Customer service oriented, proactive, flexible and adaptable.
In‑depth knowledge of Microsoft Office Outlook, Excel, Word, Visio, SharePoint (MOSS), etc.
Experience supporting remote users and offices, fixing and repairing computer hardware.
Solid grasp of PC and Mac experience.
Audio/Video meeting set‑up experience.
Warehouse experience (label printers, scan guns, etc.).
Ability to support regular business hours, after hours, and weekend/holiday on‑call support for all systems.
Ability to commute to the Data Center in Downtown Dallas, TX (1950 N. Stemmons Freeway) as needed.
Authorized to work in the United States on a full‑time basis.
Preferred Qualifications
Associate’s Degree or equivalent and specialized or technical training.
Experience in a Citrix/Terminal server environment.
CompTIA A+ and Network+ certifications.
BTEC/A Levels or equivalent and specialized or technical training.
If You’re Interested Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you’re eager to share new ideas and try new things, we want to hear from you.
Equal Opportunity / Affinity Statement Helen of Troy is an Equal Opportunity / Affinity Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Additional Information For more information about Helen of Troy, visit
www.helenoftroy.com . You can also find us on
and
Glassdoor .
#J-18808-Ljbffr