CarMax
Base Pay Range
$16.00/hr - $25.00/hr
6045 - South Broadway - 5850 S Broadway, Littleton, Colorado, 80121
Provide An Iconic Customer Experience - Summary Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
What You Will Do - Essential Responsibilities
Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining the paperwork process.
Seek win/win solutions for the customer and partners appropriately.
Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information about registration and/or titling, processing reassignments, and auditing completed paperwork.
Process auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow‑up), payoffs, proper paperwork and signatures from customers to send appropriate documentation to the Home Office for funding of drafts.
Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling the safe, with considerations to security and loss prevention.
Process paperwork affiliated with the state DMV, such as submitting paperwork necessary to title or register a vehicle for a customer after sale or obtaining a title for a customer after sale.
Mentor new Business Office Associates and train other store departments on Business Office process and procedure.
Perform clerical responsibilities including copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags.
Answer the multi‑line phone system, respond to callers’ needs and direct calls as appropriate.
Learn And Succeed As Part Of a Team
Pleasant, but noisy office environment.
Numerous distractions and disruptions due to incoming communication.
May require walking or standing for extended periods of time.
Variety of work schedules with shifts that include nights, weekends, and holidays.
Wear CarMax clothing (acquired through the company) at all times while working in the store.
Qualifications
Read, interpret and transcribe data to maintain accurate records.
Use resources and partnership to balance the needs of the customer and the business.
Understand numeric filing system.
Use word processing, spreadsheet, and other programs with intermediate PC skills.
Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
Lift objects weighing 15‑20 lbs.
Speak and listen effectively in dealing with internal and external customers in person, over the phone, and in written communication.
Complete CarMax provided training as required.
Develop partnerships with Sales team and other departments to provide quality customer service.
Maintain confidentiality of all records, files and reports within the scope of the position.
Report Asset Protection and/or Human Resource related issues to management.
Hourly Rate For This Position $16.00 - $25.60
Benefits Except as otherwise required by state law, part‑time associates are eligible for sick time only in states that mandate it and amounts accrue on a per‑pay period basis, ranging from 24 hours to unlimited based on state rules. In Washington, part‑time associates receive sick leave consistent with state law. Part‑time associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and are subject to a 1‑year waiting period. They are also eligible for 4 hours of floating holiday time each calendar year subject to manager approval. For more details on benefits, please visit the CarMax Benefits website. Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Seniority Level Entry level
Employment Type Part‑time
Job Function Administrative
Industry Retail
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6045 - South Broadway - 5850 S Broadway, Littleton, Colorado, 80121
Provide An Iconic Customer Experience - Summary Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
What You Will Do - Essential Responsibilities
Assist store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining the paperwork process.
Seek win/win solutions for the customer and partners appropriately.
Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information about registration and/or titling, processing reassignments, and auditing completed paperwork.
Process auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow‑up), payoffs, proper paperwork and signatures from customers to send appropriate documentation to the Home Office for funding of drafts.
Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling the safe, with considerations to security and loss prevention.
Process paperwork affiliated with the state DMV, such as submitting paperwork necessary to title or register a vehicle for a customer after sale or obtaining a title for a customer after sale.
Mentor new Business Office Associates and train other store departments on Business Office process and procedure.
Perform clerical responsibilities including copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems for logging vehicle registration tags.
Answer the multi‑line phone system, respond to callers’ needs and direct calls as appropriate.
Learn And Succeed As Part Of a Team
Pleasant, but noisy office environment.
Numerous distractions and disruptions due to incoming communication.
May require walking or standing for extended periods of time.
Variety of work schedules with shifts that include nights, weekends, and holidays.
Wear CarMax clothing (acquired through the company) at all times while working in the store.
Qualifications
Read, interpret and transcribe data to maintain accurate records.
Use resources and partnership to balance the needs of the customer and the business.
Understand numeric filing system.
Use word processing, spreadsheet, and other programs with intermediate PC skills.
Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
Lift objects weighing 15‑20 lbs.
Speak and listen effectively in dealing with internal and external customers in person, over the phone, and in written communication.
Complete CarMax provided training as required.
Develop partnerships with Sales team and other departments to provide quality customer service.
Maintain confidentiality of all records, files and reports within the scope of the position.
Report Asset Protection and/or Human Resource related issues to management.
Hourly Rate For This Position $16.00 - $25.60
Benefits Except as otherwise required by state law, part‑time associates are eligible for sick time only in states that mandate it and amounts accrue on a per‑pay period basis, ranging from 24 hours to unlimited based on state rules. In Washington, part‑time associates receive sick leave consistent with state law. Part‑time associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and are subject to a 1‑year waiting period. They are also eligible for 4 hours of floating holiday time each calendar year subject to manager approval. For more details on benefits, please visit the CarMax Benefits website. Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Seniority Level Entry level
Employment Type Part‑time
Job Function Administrative
Industry Retail
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