State of Tennessee
Job Information
Opening Date/Time:
01/07/2026 12:00AM Central Time
Closing Date/Time:
01/13/2026 11:59PM Central Time
Salary (Monthly):
$2,349.00 - $3,519.00
Salary (Annually):
$28,188.00 - $42,228.00
Job Type:
Full-Time
City, State Location:
Memphis, TN
Department:
Mental Health and Substance Abuse Services
Location Department of Mental Health & Substance Abuse Services, Memphis Mental Health Institute Division, Shelby County
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Qualifications Education and Experience:
Education equivalent to graduation from a standard high school.
Substitution of Experience for Education:
Qualifying full-time clerical experience may substitute for the required education on a year-for-year basis.
Necessary Special Qualifications:
Applicants for this class may be required to:
Complete a criminal history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving their criminal history to the appointing authority.
Supply a fingerprint sample prescribed by the TBI-based criminal history records check.
Overview Under general supervision, the Telephone Operator 1 is the entry‑working class in the telephone operator sub‑series, primarily focused on handling high‑volume telephone operations and providing essential communication services for the organization. This role may involve fixed or rotating shifts and includes general clerical duties as needed. This class differs from the Telephone Operator 2, which takes on a shift lead role, providing guidance and support to other telephone operators and managing more complex responsibilities.
Responsibilities
Answer incoming calls, provide information, and connect callers to the requested persons.
Assist visitors by answering questions and directing them to the appropriate area.
Monitor the fire control system, listen for alarms, and identify their locations to ensure prompt response.
Operate a two‑way radio to dispatch security and patrol officers during emergencies.Use the public address or paging system to announce emergencies and page medical staff or employees.
Handle emergency calls by gathering information and contacting the appropriate response agency.
Enter and retrieve information using word processing, spreadsheet software, and job‑specific programs.
Resolve simple conflicts independently to maintain performance and positive working relationships.
Assist in training new and inexperienced associates on the telephone system.
Perform clerical tasks such as copying, sorting records, filing, and incidental typing.
Competencies (KSA's)
Communicates Effectively
Interpersonal Savvy
Tech Savvy
Manages Conflict
Customer Focus
Knowledge
Public Safety and Security
Telecommunications
Customer and Personal Service
Clerical
Skills
Writing
Reading Comprehension
Active Learning and Listening
Equipment Operation
Speaking
Abilities
Reaction Time
Written Comprehension
Speech Recognition
Speech Clarity
Auditory Attention
Tools & Equipment
Telephone
Two‑Way Radio
Computer
Alarm/Emergency Response System
Printer
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01/07/2026 12:00AM Central Time
Closing Date/Time:
01/13/2026 11:59PM Central Time
Salary (Monthly):
$2,349.00 - $3,519.00
Salary (Annually):
$28,188.00 - $42,228.00
Job Type:
Full-Time
City, State Location:
Memphis, TN
Department:
Mental Health and Substance Abuse Services
Location Department of Mental Health & Substance Abuse Services, Memphis Mental Health Institute Division, Shelby County
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Qualifications Education and Experience:
Education equivalent to graduation from a standard high school.
Substitution of Experience for Education:
Qualifying full-time clerical experience may substitute for the required education on a year-for-year basis.
Necessary Special Qualifications:
Applicants for this class may be required to:
Complete a criminal history disclosure form in a manner approved by the appointing authority.
Agree to release all records involving their criminal history to the appointing authority.
Supply a fingerprint sample prescribed by the TBI-based criminal history records check.
Overview Under general supervision, the Telephone Operator 1 is the entry‑working class in the telephone operator sub‑series, primarily focused on handling high‑volume telephone operations and providing essential communication services for the organization. This role may involve fixed or rotating shifts and includes general clerical duties as needed. This class differs from the Telephone Operator 2, which takes on a shift lead role, providing guidance and support to other telephone operators and managing more complex responsibilities.
Responsibilities
Answer incoming calls, provide information, and connect callers to the requested persons.
Assist visitors by answering questions and directing them to the appropriate area.
Monitor the fire control system, listen for alarms, and identify their locations to ensure prompt response.
Operate a two‑way radio to dispatch security and patrol officers during emergencies.Use the public address or paging system to announce emergencies and page medical staff or employees.
Handle emergency calls by gathering information and contacting the appropriate response agency.
Enter and retrieve information using word processing, spreadsheet software, and job‑specific programs.
Resolve simple conflicts independently to maintain performance and positive working relationships.
Assist in training new and inexperienced associates on the telephone system.
Perform clerical tasks such as copying, sorting records, filing, and incidental typing.
Competencies (KSA's)
Communicates Effectively
Interpersonal Savvy
Tech Savvy
Manages Conflict
Customer Focus
Knowledge
Public Safety and Security
Telecommunications
Customer and Personal Service
Clerical
Skills
Writing
Reading Comprehension
Active Learning and Listening
Equipment Operation
Speaking
Abilities
Reaction Time
Written Comprehension
Speech Recognition
Speech Clarity
Auditory Attention
Tools & Equipment
Telephone
Two‑Way Radio
Computer
Alarm/Emergency Response System
Printer
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