Chenega MIOS SBU
Overview
Warner Robins, GA — The Mid-Level Help Desk Technician will provide expert advice and support services in IT business technologies. Chenega Military, Intelligence & Operations Support (MIOS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Responsibilities
Manage and track help desk requests about application, networking, and system problems and issues. Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems. Manage end-user equipment, including but not limited to laptop imaging, scheduling replacement hardware installation, and hardware upgrades. Provide all aspects of Help Desk support services, including: field incoming help requests; document, track, and monitor problems; assign usernames/passwords; provide user support for VTCs, account management, patching, vulnerability management, inventory, asset management, and tracking; support software/hardware on peripheral network equipment; perform regularly scheduled preventive maintenance. Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, Internet, and new computer technology. Correct application issues, solve network and security problems, and identify common PC software and hardware problems. Other duties as assigned. Qualifications
High school diploma or GED required. Bachelor’s degree in the technology field preferred. 3+ years of relevant experience required. Windows 10 OS and Windows Server 19 administration experience required. CompTIA Security+ or government-approved equivalent certification. Must be a U.S. citizen or a green card holder. Background Check. Knowledge, Skills, And Abilities
Ability to properly apply STIGS as needed. Experience with System Center Configuration Manager (SCCM), Windows Server Update Services (WSUS), and Windows Deployment Services (WDS). Ability to manage multiple projects with time-related constraints in a fast-paced contract environment. Speak effectively before groups of internal and/or external customers or employees. High level of integrity and accountability. Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications. Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks. Ability to travel. How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Chenega MIOS culture and corporate citizenship
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Chenega MIOS is led by a purpose to make an impact that matters and extends to relationships with clients, team members, and communities. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News - https://chenegamios.com/news/ Tips from your Talent Acquisition Team: We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com
#J-18808-Ljbffr
Warner Robins, GA — The Mid-Level Help Desk Technician will provide expert advice and support services in IT business technologies. Chenega Military, Intelligence & Operations Support (MIOS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Responsibilities
Manage and track help desk requests about application, networking, and system problems and issues. Maintain a high level of customer satisfaction and respond with the appropriate level of urgency to user problems. Manage end-user equipment, including but not limited to laptop imaging, scheduling replacement hardware installation, and hardware upgrades. Provide all aspects of Help Desk support services, including: field incoming help requests; document, track, and monitor problems; assign usernames/passwords; provide user support for VTCs, account management, patching, vulnerability management, inventory, asset management, and tracking; support software/hardware on peripheral network equipment; perform regularly scheduled preventive maintenance. Identify, diagnose, and resolve problems for users on software and hardware, LAN and WAN, VPN, Internet, and new computer technology. Correct application issues, solve network and security problems, and identify common PC software and hardware problems. Other duties as assigned. Qualifications
High school diploma or GED required. Bachelor’s degree in the technology field preferred. 3+ years of relevant experience required. Windows 10 OS and Windows Server 19 administration experience required. CompTIA Security+ or government-approved equivalent certification. Must be a U.S. citizen or a green card holder. Background Check. Knowledge, Skills, And Abilities
Ability to properly apply STIGS as needed. Experience with System Center Configuration Manager (SCCM), Windows Server Update Services (WSUS), and Windows Deployment Services (WDS). Ability to manage multiple projects with time-related constraints in a fast-paced contract environment. Speak effectively before groups of internal and/or external customers or employees. High level of integrity and accountability. Must be well organized, an effective communicator at multiple levels, and able to grasp system concepts and communicate their applications. Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks. Ability to travel. How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Chenega MIOS culture and corporate citizenship
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Chenega MIOS is led by a purpose to make an impact that matters and extends to relationships with clients, team members, and communities. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News - https://chenegamios.com/news/ Tips from your Talent Acquisition Team: We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com
#J-18808-Ljbffr