Montage International
Exclusive Resorts Concierge, Guest Relations (Winter 2025-2026)
Montage International, Salt Lake City, Utah, United States
Exclusive Resorts Concierge, Guest Relations (Winter 2025-2026) page is loaded## Exclusive Resorts Concierge, Guest Relations (Winter 2025-2026)locations:
USA - UT - Montage Deer Valleytime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R41335## Live Your Passion.
Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please** **to apply internally.****Exclusive Resorts Concierge*****SUMMARY***The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conduct internal and external correspondence with members, and establish and manage numerous relationships with suppliers such as activity companies, restaurants and transportation companies.***ESSENTIAL FUNCTIONS**** Plan itinerary/activities and reservations in advance for all arriving members.* Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery* Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.* Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.* Provide orientation to the residence(s) and services for members upon arrival at residence(s).* Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.* Manage and coordinate Special Events for member requested Special Events.* Conduct tours of units as a representative of Exclusive Resorts for prospective members.* Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.***QUALIFICATIONS**** College Degree preferred.* Minimum of two years’ experience in a luxury hotel preferred.* Minimum of two years’ experience in customer service.* Excellent telephone etiquette.* Exceptional guest recovery skills.* Enjoy interacting with people in a fast paced environment.* Excellent organizational and time management skills.* Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.* Must possess a positive attitude.* Must be willing to participate in a learning environment.* Must integrate company values throughout all interactions.* Must be able to quickly adapt to effectively using new software products.* Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.***PHYSICAL REQUIREMENTS***Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember.
At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement.
We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. #J-18808-Ljbffr
USA - UT - Montage Deer Valleytime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R41335## Live Your Passion.
Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. **If you are an internal applicant, please log into Workday and apply for your application to be considered.****Please** **to apply internally.****Exclusive Resorts Concierge*****SUMMARY***The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conduct internal and external correspondence with members, and establish and manage numerous relationships with suppliers such as activity companies, restaurants and transportation companies.***ESSENTIAL FUNCTIONS**** Plan itinerary/activities and reservations in advance for all arriving members.* Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery* Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.* Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.* Provide orientation to the residence(s) and services for members upon arrival at residence(s).* Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.* Manage and coordinate Special Events for member requested Special Events.* Conduct tours of units as a representative of Exclusive Resorts for prospective members.* Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.***QUALIFICATIONS**** College Degree preferred.* Minimum of two years’ experience in a luxury hotel preferred.* Minimum of two years’ experience in customer service.* Excellent telephone etiquette.* Exceptional guest recovery skills.* Enjoy interacting with people in a fast paced environment.* Excellent organizational and time management skills.* Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.* Must possess a positive attitude.* Must be willing to participate in a learning environment.* Must integrate company values throughout all interactions.* Must be able to quickly adapt to effectively using new software products.* Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.***PHYSICAL REQUIREMENTS***Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.*In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.*At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember.
At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement.
We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. #J-18808-Ljbffr