Security-Cleared Help Desk Technician (DoD)

A leading defense contractor in Orlando, FL is seeking a Help Desk Technician to provide essential support to headquarters and field personnel. The ideal candidate must hold a DoD Secret clearance and an A+ certification. Responsibilities include meeting service level metrics, documenting and resolving trouble calls, providing technical support via phone and email, and maintaining documentation for help desk operations. This position offers a crucial role in ensuring efficient IT services with a focus on customer satisfaction. #J-18808-Ljbffr