New York Public Library
Career Coach
Department:
Branch Services & Programs
Employment Type:
Full Time
Location:
Stavros Niarchos Foundation Library
Reporting To:
Louisa Tatum
Compensation:
$50,000 - $54,000 / year
Description The Career Services Department (CS) provides career development support for a diverse population within New York City, including job seekers, re‑entry populations, students, career changers, veterans, and 55+ adults, to achieve their career goals. The Career Services Department offers free one‑on‑one coaching and workshops that focus on the different aspects of job search and career development. Career Services has two offices, at the Stavros Niarchos Foundation Library (SNFL) and the Bronx Library Center (BLC). The Career Coach is expected to be available virtually and/or in‑person, depending on the task, and will coordinate with internal departments to produce a range of NYPL/Career Services events.
We are looking for someone we can count on to:
Own
Support patrons with reviewing and/or writing/editing a resume and cover letter documents, page formatting and reviewing spelling and grammar
Facilitate and develop workshops and training programs to assist library patrons build skills related to job search
Meet the number of appointments scheduled and target goals set by the department
Teach
Teach patrons the basics of career searching, resume writing, and other job support topics, and provide support with identifying and achieving career goals and creating an individualized career plan
Provide career services basics to branch staff throughout the organization
Learn
Effectively respond to and predict career support and workforce development needs of NYPL patrons by engaging with external partners
Identify and execute Career Services strategic priorities, adapt to changing work environments, and engage in lifelong learning
Improve
Enhance the variety of programming that the Career Services office provides by working with the Manager and team to propose and facilitate programs that are impactful and effective for the Library’s patrons
Strengthen partnership connections between the Library’s Career Services team and key stakeholders throughout the New York City workforce development landscape
Improve patrons’ digital literacy as they apply for employment, unemployment or job/education training opportunities
Expectations for this role 1 month
Become familiar with and understand the objectives and goals of the department, as well as processes and policies
Attend Career Services professional development training on writing resume, cover letter, and matching resume to job applications, Brainfuse JobNow, etc.
3 months
Accept one‑on‑one job support appointments, supporting patrons with resume writing, cover letters, job applications, use of BrainfuseJobNow, etc.
Proficiently use the appointment system to schedule, edit, change appointments
Provide assistance throughout the library system; make appropriate referrals internally and externally
6 months and beyond
Proficiently use the appointment system to schedule, edit, change appointments
Accept career coaching appointments, supporting patrons with mock interviews, resume review, job search strategies
Refer patrons to library resources and job‑related information, and train patrons on the use of library databases to assist with aptitude tests for determining patrons’ interests and talents
Review, assess, route, answer and monitor follow‑up action steps on correspondence
Recognize weaknesses and develop plans to aid in career growth
Responsibilities
Provide a positive and courteous attitude when engaging with the public by offering exceptional customer service, being able to problem‑solve, and manage time efficiently
Assist with the job search process, including:
Job search components such as email and LinkedIn setup; job search navigation; uploading and downloading of documents, etc.
Documentation establishment such as writing resumes and cover letters, navigating online job searches, completing digital applications
Interview tactics such as rehearsing and offering feedback in mock interviews
Create and deliver workshops and other career events at both Career Services Hub locations and throughout NYPL Branches, and coordinate with Career Services Manager on programming, services, and events for neighborhood branch libraries
Assist with community outreach to promote and increase public participation and use of library services
Participate in staff meetings and collaborate with other Career Services coaches at BLC and SNFL locations, as well as with Adult Services teams at large
Travel throughout Manhattan, Bronx, and Staten Island as needed to provide support for Career Services programs and services at branch and partner locations
Perform other related duties as required
Required Education, Experience & Skills Required Education & Certifications
Bachelor’s Degree required
Required Experience
2 years of experience in career services, human resources, recruitment or related field
Experience in a mentoring or advising role
Required Skills
Strong computer skills and knowledge of Microsoft Office and Google Workspace
Comfortable with communicating advice, feedback, and critiques professionally and concisely in individual and group settings
Knowledge of human resources and recruiting techniques
Demonstrated familiarity with NYC organizations providing employment and job training
Adaptable to changing work environments and is a lifelong learner
Strong problem‑solving, decision‑making and time‑management skills
Successfully demonstrated public service experience delivering career services with the ability to work well with diverse patrons
More... Core Values
Be
Helpful
to patrons and colleagues
Be
Resourceful
in solving problems
Be
Curious
in all aspects of your work
Be
Welcoming
and
Inclusive
Work Environment
Public library setting
Office setting
Physical Duties
Limited physical effort is required
Light lifting required
Travel throughout NYC to NYPL libraries
Pre-Placement Physical Required?
No
Union / Non Union
Non-Union
FLSA Status
Non‑Exempt
Schedule
35 hours per week
On‑site 5 days per week
Monday to Friday from 9am‑5pm; evening and weekend hours required as needed
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library
Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such as, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
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Branch Services & Programs
Employment Type:
Full Time
Location:
Stavros Niarchos Foundation Library
Reporting To:
Louisa Tatum
Compensation:
$50,000 - $54,000 / year
Description The Career Services Department (CS) provides career development support for a diverse population within New York City, including job seekers, re‑entry populations, students, career changers, veterans, and 55+ adults, to achieve their career goals. The Career Services Department offers free one‑on‑one coaching and workshops that focus on the different aspects of job search and career development. Career Services has two offices, at the Stavros Niarchos Foundation Library (SNFL) and the Bronx Library Center (BLC). The Career Coach is expected to be available virtually and/or in‑person, depending on the task, and will coordinate with internal departments to produce a range of NYPL/Career Services events.
We are looking for someone we can count on to:
Own
Support patrons with reviewing and/or writing/editing a resume and cover letter documents, page formatting and reviewing spelling and grammar
Facilitate and develop workshops and training programs to assist library patrons build skills related to job search
Meet the number of appointments scheduled and target goals set by the department
Teach
Teach patrons the basics of career searching, resume writing, and other job support topics, and provide support with identifying and achieving career goals and creating an individualized career plan
Provide career services basics to branch staff throughout the organization
Learn
Effectively respond to and predict career support and workforce development needs of NYPL patrons by engaging with external partners
Identify and execute Career Services strategic priorities, adapt to changing work environments, and engage in lifelong learning
Improve
Enhance the variety of programming that the Career Services office provides by working with the Manager and team to propose and facilitate programs that are impactful and effective for the Library’s patrons
Strengthen partnership connections between the Library’s Career Services team and key stakeholders throughout the New York City workforce development landscape
Improve patrons’ digital literacy as they apply for employment, unemployment or job/education training opportunities
Expectations for this role 1 month
Become familiar with and understand the objectives and goals of the department, as well as processes and policies
Attend Career Services professional development training on writing resume, cover letter, and matching resume to job applications, Brainfuse JobNow, etc.
3 months
Accept one‑on‑one job support appointments, supporting patrons with resume writing, cover letters, job applications, use of BrainfuseJobNow, etc.
Proficiently use the appointment system to schedule, edit, change appointments
Provide assistance throughout the library system; make appropriate referrals internally and externally
6 months and beyond
Proficiently use the appointment system to schedule, edit, change appointments
Accept career coaching appointments, supporting patrons with mock interviews, resume review, job search strategies
Refer patrons to library resources and job‑related information, and train patrons on the use of library databases to assist with aptitude tests for determining patrons’ interests and talents
Review, assess, route, answer and monitor follow‑up action steps on correspondence
Recognize weaknesses and develop plans to aid in career growth
Responsibilities
Provide a positive and courteous attitude when engaging with the public by offering exceptional customer service, being able to problem‑solve, and manage time efficiently
Assist with the job search process, including:
Job search components such as email and LinkedIn setup; job search navigation; uploading and downloading of documents, etc.
Documentation establishment such as writing resumes and cover letters, navigating online job searches, completing digital applications
Interview tactics such as rehearsing and offering feedback in mock interviews
Create and deliver workshops and other career events at both Career Services Hub locations and throughout NYPL Branches, and coordinate with Career Services Manager on programming, services, and events for neighborhood branch libraries
Assist with community outreach to promote and increase public participation and use of library services
Participate in staff meetings and collaborate with other Career Services coaches at BLC and SNFL locations, as well as with Adult Services teams at large
Travel throughout Manhattan, Bronx, and Staten Island as needed to provide support for Career Services programs and services at branch and partner locations
Perform other related duties as required
Required Education, Experience & Skills Required Education & Certifications
Bachelor’s Degree required
Required Experience
2 years of experience in career services, human resources, recruitment or related field
Experience in a mentoring or advising role
Required Skills
Strong computer skills and knowledge of Microsoft Office and Google Workspace
Comfortable with communicating advice, feedback, and critiques professionally and concisely in individual and group settings
Knowledge of human resources and recruiting techniques
Demonstrated familiarity with NYC organizations providing employment and job training
Adaptable to changing work environments and is a lifelong learner
Strong problem‑solving, decision‑making and time‑management skills
Successfully demonstrated public service experience delivering career services with the ability to work well with diverse patrons
More... Core Values
Be
Helpful
to patrons and colleagues
Be
Resourceful
in solving problems
Be
Curious
in all aspects of your work
Be
Welcoming
and
Inclusive
Work Environment
Public library setting
Office setting
Physical Duties
Limited physical effort is required
Light lifting required
Travel throughout NYC to NYPL libraries
Pre-Placement Physical Required?
No
Union / Non Union
Non-Union
FLSA Status
Non‑Exempt
Schedule
35 hours per week
On‑site 5 days per week
Monday to Friday from 9am‑5pm; evening and weekend hours required as needed
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library
Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such as, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
#J-18808-Ljbffr