Hotel Equities
Front Desk Manager | Country Inn & Suites Lubbock, TX
Hotel Equities, Lubbock, Texas, us, 79430
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable
Front Office Manager
for Country Inn & Suites, Lubbock, TX.
Job Purpose To assist in the operation of the Front Office to include guest services, group booking coordination, meeting requirements, and administrative tasks assigned by the General Manager. Responsibilities include accounts payable entries, payroll hours, tracking, and timely month‑end reports. The role also leads the Health and Safety Committee, serves as Associate Cultural Champion, and recognizes special occasions while organizing associate events. The Front Office Manager responds professionally and courteously to arriving, departing, and in‑house guests, providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance are expected.
Responsibilities
Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
Be self‑motivated and use time wisely.
Manage the human resources within the group in order to attract, retain and motivate the employees – hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate as appropriate.
Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
Be available to cover vacation days and time‑off requests.
Greet and welcome guests upon arrival; register guests into the computer, verifying reservation, address, and credit information.
Promptly respond and resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Promote the “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Answer telephone promptly, politely, courteously and friendly.
Be knowledgeable and helpful about the local area, the hotel and hotel services.
Be an enthusiastic, helpful and positive member of the team.
Be professional, responsible and mature in conduct and behavior.
Be understanding of, encouraging to and friendly with all co‑workers.
Maintain open lines of communication with each department.
Respond positively to new ideas.
Openly accept critical/developmental feedback.
Be available to help other departments in emergency situations.
Adhere to all work rules, procedures and policies established by the company – including the associate handbook.
Properly handle and account for keys.
Lead the Health and Safety Committee, binder/documentation.
Be knowledgeable of policies regarding emergency procedures and security concerns; promote an accident‑prevention program to minimize liabilities and related expenses.
Perform other assignments as directed by the General Manager.
Identify and record special billing instructions.
Clear accounts receivable monthly.
AP invoice entry.
Proof payroll hours timely for all departments.
Track and balance accounts.
Assist in month‑end accounting tasks, including owner tracking information, OTA commissions and balancing accounts before month‑end.
Assume the responsibilities of the General Manager in his/her absence.
Qualifications and Requirements
High School diploma / secondary qualification or equivalent.
Experience with Opera Cloud is a plus.
This Job Requires the Ability to Perform the Following
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; general knowledge of the city where the hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well‑paced mobility for up to 4 hours in length; length of time may vary day to day and task to task.
Must be able to exert well‑paced ability to reach other departments of the hotel in a timely manner.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously during communication with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being near vision and depth perception.
Ability to spend extended time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to operate office equipment.
Other
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem‑solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays.
What We Offer
Hourly rate $16.50–$17.00 based on experience.
Medical, dental, vision, supplemental insurance.
401(k) with match.
Paid holidays.
#J-18808-Ljbffr
Front Office Manager
for Country Inn & Suites, Lubbock, TX.
Job Purpose To assist in the operation of the Front Office to include guest services, group booking coordination, meeting requirements, and administrative tasks assigned by the General Manager. Responsibilities include accounts payable entries, payroll hours, tracking, and timely month‑end reports. The role also leads the Health and Safety Committee, serves as Associate Cultural Champion, and recognizes special occasions while organizing associate events. The Front Office Manager responds professionally and courteously to arriving, departing, and in‑house guests, providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance are expected.
Responsibilities
Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
Be self‑motivated and use time wisely.
Manage the human resources within the group in order to attract, retain and motivate the employees – hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate as appropriate.
Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
Be available to cover vacation days and time‑off requests.
Greet and welcome guests upon arrival; register guests into the computer, verifying reservation, address, and credit information.
Promptly respond and resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Promote the “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Answer telephone promptly, politely, courteously and friendly.
Be knowledgeable and helpful about the local area, the hotel and hotel services.
Be an enthusiastic, helpful and positive member of the team.
Be professional, responsible and mature in conduct and behavior.
Be understanding of, encouraging to and friendly with all co‑workers.
Maintain open lines of communication with each department.
Respond positively to new ideas.
Openly accept critical/developmental feedback.
Be available to help other departments in emergency situations.
Adhere to all work rules, procedures and policies established by the company – including the associate handbook.
Properly handle and account for keys.
Lead the Health and Safety Committee, binder/documentation.
Be knowledgeable of policies regarding emergency procedures and security concerns; promote an accident‑prevention program to minimize liabilities and related expenses.
Perform other assignments as directed by the General Manager.
Identify and record special billing instructions.
Clear accounts receivable monthly.
AP invoice entry.
Proof payroll hours timely for all departments.
Track and balance accounts.
Assist in month‑end accounting tasks, including owner tracking information, OTA commissions and balancing accounts before month‑end.
Assume the responsibilities of the General Manager in his/her absence.
Qualifications and Requirements
High School diploma / secondary qualification or equivalent.
Experience with Opera Cloud is a plus.
This Job Requires the Ability to Perform the Following
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; general knowledge of the city where the hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well‑paced mobility for up to 4 hours in length; length of time may vary day to day and task to task.
Must be able to exert well‑paced ability to reach other departments of the hotel in a timely manner.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously during communication with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being near vision and depth perception.
Ability to spend extended time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to operate office equipment.
Other
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem‑solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays.
What We Offer
Hourly rate $16.50–$17.00 based on experience.
Medical, dental, vision, supplemental insurance.
401(k) with match.
Paid holidays.
#J-18808-Ljbffr