The Hotel Emma
Overnight In-Room Dining Server - $14 per hour plus tips
The Hotel Emma, San Antonio, Texas, United States, 78208
Overnight In-Room Dining Server - $14 per hour plus tips
Job Category : Food & Beverage
Requisition Number : OVERN001424
Apply now
Posted : January 7, 2026
Full-Time
On-site
Locations Showing 1 location
Description Basic Function Duties include but are not limited to:
Deliver food and beverage orders to guest rooms, and suites according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Follow established procedures and systems when carrying out side and set up duties.
Primary Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests
Maintain positive internal and external guest relation at all times
Takes pride in personal appearance and follows hotel grooming guidelines
Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in Room Service
Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain complete knowledge of guest room layout, locations and room numbers/names.
Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes
Knowledge of daily house count, arrivals/departures, VIPs
Knowledge of scheduled in-house group activities, locations and times.
Maintain knowledge of point of sale system and manual systems. Access all functions of the system in accordance to specifications
Communicates with all staff members and liaises with associated departments
Complete all daily and weekly duties in a efficiently and effectively
Set up and maintain proper mise en place and let supervisor know of any shortages
Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards
Ensure accuracy of guests name and room number of each order for delivery.
Input orders into system; ensure authorization for room charges. When system is down, obtain manual checks and follow all accounting procedures
Ensure timely set up and delivery of orders
Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures
Organize, input and distribute advance orders and door knob menu orders according to departmental procedures
Settle all checks opened under own I.D. number. Settle all checks before leaving by following proper cash handling procedures
Adhere to all payment, cash handling and credit policies/procedures.
Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc
Communicates with all staff members and liaises with associated departments
Responsible for checking all hotel guestrooms for Ice Box consumption, accurately charging guest account for usage and re-stocking appropriately
Required to post charges in POS and keep accurate detailed reports of all transactions
Responsible for cleanliness and organization
Must maintain accurate inventory of all products daily
Weekly and monthly product checks ensuring expired items are removed, counted and recorded
Perform all other reasonably required job related duties
Job Requirements
High school diploma or equivalent
Minimum (2) two years previous experience in a luxury or ultra-luxury environment
High volume telephone call experience is an asset
TABC and food handling certifications
Experience with luxury/5 diamond hotel room service a plus
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : OVERN001424
Apply now
Posted : January 7, 2026
Full-Time
On-site
Locations Showing 1 location
Description Basic Function Duties include but are not limited to:
Deliver food and beverage orders to guest rooms, and suites according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Follow established procedures and systems when carrying out side and set up duties.
Primary Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests
Maintain positive internal and external guest relation at all times
Takes pride in personal appearance and follows hotel grooming guidelines
Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in Room Service
Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain complete knowledge of guest room layout, locations and room numbers/names.
Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes
Knowledge of daily house count, arrivals/departures, VIPs
Knowledge of scheduled in-house group activities, locations and times.
Maintain knowledge of point of sale system and manual systems. Access all functions of the system in accordance to specifications
Communicates with all staff members and liaises with associated departments
Complete all daily and weekly duties in a efficiently and effectively
Set up and maintain proper mise en place and let supervisor know of any shortages
Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards
Ensure accuracy of guests name and room number of each order for delivery.
Input orders into system; ensure authorization for room charges. When system is down, obtain manual checks and follow all accounting procedures
Ensure timely set up and delivery of orders
Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures
Organize, input and distribute advance orders and door knob menu orders according to departmental procedures
Settle all checks opened under own I.D. number. Settle all checks before leaving by following proper cash handling procedures
Adhere to all payment, cash handling and credit policies/procedures.
Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc
Communicates with all staff members and liaises with associated departments
Responsible for checking all hotel guestrooms for Ice Box consumption, accurately charging guest account for usage and re-stocking appropriately
Required to post charges in POS and keep accurate detailed reports of all transactions
Responsible for cleanliness and organization
Must maintain accurate inventory of all products daily
Weekly and monthly product checks ensuring expired items are removed, counted and recorded
Perform all other reasonably required job related duties
Job Requirements
High school diploma or equivalent
Minimum (2) two years previous experience in a luxury or ultra-luxury environment
High volume telephone call experience is an asset
TABC and food handling certifications
Experience with luxury/5 diamond hotel room service a plus
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr