Riverside Healthcare
ADMISSION & REFERRAL SPECIALIST II
Riverside Healthcare, Kankakee, Illinois, United States, 60901
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ADMISSION & REFERRAL SPECIALIST II
role at
Riverside Healthcare
Overview Riverside Healthcare is seeking a compassionate and detail-oriented Behavioral Health Admission and Referral Specialist II to join our team in Kankakee, Illinois. This position is crucial in facilitating patient access to behavioral health services. This advanced role is integral to our behavioral health service line, responsible for conducting comprehensive assessments to determine appropriate levels of care for patients, managing referrals, and providing essential support to ensure a seamless entry into care. The Admission & Referral Specialist II will utilize their clinical expertise to ensure that patients receive timely and effective behavioral health interventions. This position demands a high level of clinical acumen, critical thinking, strong communication skills, and compassion. Additionally, this role requires flexibility with assignments within professional scope/duties/licensure.
Essential Duties
Conduct Comprehensive Assessments: Perform detailed clinical assessments to evaluate patients' behavioral health needs, use clinical judgment to determine appropriate levels of care, collaborate with physicians, and develop initial treatment plans based on assessment findings. Collect and document relevant patient information, including medical history, presenting problems, and psychosocial factors.
Coordinate Referrals: Oversee the referral process, ensuring that patients are connected to suitable behavioral health services and specialists within Riverside Healthcare. Manage complex cases, including those with multiple or high-level needs.
Conduct Initial Assessments: Perform thorough initial intake assessments to determine the behavioral health needs of patients. Collect and document relevant patient information, including medical history, presenting problems, and psychosocial factors.
Provide Clinical Consultation: Offer expert consultation to patients, families, and healthcare providers regarding behavioral health services, treatment options, and care coordination. Address complex issues and provide clarity on service pathways.
Provide Information and Guidance: Offer clear and empathetic guidance to patients and their families regarding available behavioral health services, program eligibility, and the next steps in the care process.
Monitor and Follow Up: Track patient progress and follow up on referrals. Document and report on the effectiveness of services and any issues that arise.
Enhance Service Delivery: Identify and recommend improvements to intake and referral processes. Implement best practices to streamline workflows and enhance patient satisfaction and care efficiency.
Maintain Accurate Records: Ensure thorough and accurate documentation in the electronic health record (EHR) system. Analyze data to monitor trends and support continuous quality improvement efforts.
Collaborate with Healthcare Providers: Work closely with healthcare providers, including physicians and therapists, to support integrated care and facilitate communication regarding patient needs and service coordination.
Address Patient Inquiries: Respond to patient inquiries promptly, resolve concerns, and provide information about behavioral health services, insurance coverage, and financial assistance options.
Engage in Professional Development: Participate in ongoing training and professional development to remain current with industry standards and advancements in behavioral health.
Support Departmental Projects: Contribute to departmental initiatives, quality improvement projects, and team activities as needed to support overall service goals.
Assist with Administrative Duties: Provide administrative support as needed, including preparing reports, managing correspondence, and participating in team meetings.
Non-essential Duties
Engage in Professional Development: Participate in ongoing training and professional development to remain current with industry standards and advancements in behavioral health.
Support Departmental Projects: Contribute to departmental initiatives, quality improvement projects, and team activities as needed to support overall service goals.
Assist with Administrative Duties: Provide administrative support as needed, including preparing reports, managing correspondence, and participating in team meetings.
Our Commitment To You Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable.
Compensation
Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits And More
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Required Experience
Excellent written, verbal, and organizational skills
Preferred Experience
Minimum two years direct clinical experience in behavioral health field in clinical interviewing, evaluation, treatment, and referral of behavioral health patients preferred
Experience with EPIC and workque preferred
Required Licensure/Education
Masters degree in psychology, social work, nursing, or a related field required within 1 year of hire.
Certification in Basic Life Support (BLS) required.
Preferred Education
LCSW or LCPC preferred.
LSW or LPC preferred.
If RN, psychiatric nursing certification preferred.
Employee Health Requirements Exposure/Sensory Requirements:
Exposure to:
Chemicals: None
Video Display Terminals: Average
Blood and Body Fluids: None
TB or Airborne Pathogens: None
Sensory Requirements (speech, vision, smell, hearing, touch)
Speech: Command of English language, good speaking skills for verbal communication with public and employees.
Vision: Required to see computer screens, papers, fax printer, written materials.
Smell:
Hearing: Must be able to hear for verbal and telephone communication.
Touch: Computer, telephone, handwriting.
Activity/Lifting Requirements
Percentage of time during the normal workday the employee is required to:
Sit: 75%
Twist: 0%
Stand: 10%
Crawl: 0%
Walk: 5%
Kneel: 2%
Lift: 1%
Drive: 0%
Squat: 2%
Climb: 0%
Bend: 3%
Reach above shoulders: 2%
The weight required to be lifted each normal workday:
Up to 10 lbs: Continuously
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 360
Twist: 0
Stand: 30
Crawl: 5
Walk: 10
Kneel: 2
Lift: 5
Drive: 0
Squat: 5
Climb: 0
Bend: 5
Reach above shoulders: 5
Repetitive Use Of Hands (Frequency Indicated):
Simple grasp up to 10 lbs. Normal weight:
Pushing & pulling Normal weight: continuously
Fine Manipulation: Telephone, sorting papers, computer entry, writing, using fax, printers, typing.
Repetitive use of foot or feet in operating machine control:
Environmental Factors & Special Hazards
Environmental Factors (Time Spent):
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere:
Special Hazards:
Protective Clothing Required
Pay Range USD $31.09 - USD $40.40 per hour
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Hospitals and Health Care
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ADMISSION & REFERRAL SPECIALIST II
role at
Riverside Healthcare
Overview Riverside Healthcare is seeking a compassionate and detail-oriented Behavioral Health Admission and Referral Specialist II to join our team in Kankakee, Illinois. This position is crucial in facilitating patient access to behavioral health services. This advanced role is integral to our behavioral health service line, responsible for conducting comprehensive assessments to determine appropriate levels of care for patients, managing referrals, and providing essential support to ensure a seamless entry into care. The Admission & Referral Specialist II will utilize their clinical expertise to ensure that patients receive timely and effective behavioral health interventions. This position demands a high level of clinical acumen, critical thinking, strong communication skills, and compassion. Additionally, this role requires flexibility with assignments within professional scope/duties/licensure.
Essential Duties
Conduct Comprehensive Assessments: Perform detailed clinical assessments to evaluate patients' behavioral health needs, use clinical judgment to determine appropriate levels of care, collaborate with physicians, and develop initial treatment plans based on assessment findings. Collect and document relevant patient information, including medical history, presenting problems, and psychosocial factors.
Coordinate Referrals: Oversee the referral process, ensuring that patients are connected to suitable behavioral health services and specialists within Riverside Healthcare. Manage complex cases, including those with multiple or high-level needs.
Conduct Initial Assessments: Perform thorough initial intake assessments to determine the behavioral health needs of patients. Collect and document relevant patient information, including medical history, presenting problems, and psychosocial factors.
Provide Clinical Consultation: Offer expert consultation to patients, families, and healthcare providers regarding behavioral health services, treatment options, and care coordination. Address complex issues and provide clarity on service pathways.
Provide Information and Guidance: Offer clear and empathetic guidance to patients and their families regarding available behavioral health services, program eligibility, and the next steps in the care process.
Monitor and Follow Up: Track patient progress and follow up on referrals. Document and report on the effectiveness of services and any issues that arise.
Enhance Service Delivery: Identify and recommend improvements to intake and referral processes. Implement best practices to streamline workflows and enhance patient satisfaction and care efficiency.
Maintain Accurate Records: Ensure thorough and accurate documentation in the electronic health record (EHR) system. Analyze data to monitor trends and support continuous quality improvement efforts.
Collaborate with Healthcare Providers: Work closely with healthcare providers, including physicians and therapists, to support integrated care and facilitate communication regarding patient needs and service coordination.
Address Patient Inquiries: Respond to patient inquiries promptly, resolve concerns, and provide information about behavioral health services, insurance coverage, and financial assistance options.
Engage in Professional Development: Participate in ongoing training and professional development to remain current with industry standards and advancements in behavioral health.
Support Departmental Projects: Contribute to departmental initiatives, quality improvement projects, and team activities as needed to support overall service goals.
Assist with Administrative Duties: Provide administrative support as needed, including preparing reports, managing correspondence, and participating in team meetings.
Non-essential Duties
Engage in Professional Development: Participate in ongoing training and professional development to remain current with industry standards and advancements in behavioral health.
Support Departmental Projects: Contribute to departmental initiatives, quality improvement projects, and team activities as needed to support overall service goals.
Assist with Administrative Duties: Provide administrative support as needed, including preparing reports, managing correspondence, and participating in team meetings.
Our Commitment To You Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so your journey at and away from work is remarkable.
Compensation
Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits And More
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Required Experience
Excellent written, verbal, and organizational skills
Preferred Experience
Minimum two years direct clinical experience in behavioral health field in clinical interviewing, evaluation, treatment, and referral of behavioral health patients preferred
Experience with EPIC and workque preferred
Required Licensure/Education
Masters degree in psychology, social work, nursing, or a related field required within 1 year of hire.
Certification in Basic Life Support (BLS) required.
Preferred Education
LCSW or LCPC preferred.
LSW or LPC preferred.
If RN, psychiatric nursing certification preferred.
Employee Health Requirements Exposure/Sensory Requirements:
Exposure to:
Chemicals: None
Video Display Terminals: Average
Blood and Body Fluids: None
TB or Airborne Pathogens: None
Sensory Requirements (speech, vision, smell, hearing, touch)
Speech: Command of English language, good speaking skills for verbal communication with public and employees.
Vision: Required to see computer screens, papers, fax printer, written materials.
Smell:
Hearing: Must be able to hear for verbal and telephone communication.
Touch: Computer, telephone, handwriting.
Activity/Lifting Requirements
Percentage of time during the normal workday the employee is required to:
Sit: 75%
Twist: 0%
Stand: 10%
Crawl: 0%
Walk: 5%
Kneel: 2%
Lift: 1%
Drive: 0%
Squat: 2%
Climb: 0%
Bend: 3%
Reach above shoulders: 2%
The weight required to be lifted each normal workday:
Up to 10 lbs: Continuously
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 360
Twist: 0
Stand: 30
Crawl: 5
Walk: 10
Kneel: 2
Lift: 5
Drive: 0
Squat: 5
Climb: 0
Bend: 5
Reach above shoulders: 5
Repetitive Use Of Hands (Frequency Indicated):
Simple grasp up to 10 lbs. Normal weight:
Pushing & pulling Normal weight: continuously
Fine Manipulation: Telephone, sorting papers, computer entry, writing, using fax, printers, typing.
Repetitive use of foot or feet in operating machine control:
Environmental Factors & Special Hazards
Environmental Factors (Time Spent):
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere:
Special Hazards:
Protective Clothing Required
Pay Range USD $31.09 - USD $40.40 per hour
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Hospitals and Health Care
#J-18808-Ljbffr