Travel + Leisure Co.
Guest Services Associate I - Portland Waterfront Resort
Travel + Leisure Co., Portland, Oregon, United States, 97204
Guest Services Associate I - Portland Waterfront Resort
Travel + Leisure Co.
is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. We are dedicated to putting the world on vacation, and guest service associates play a vital part in delivering exceptional experiences to millions of travelers worldwide.
Role Overview As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will be essential in making guests’ vacations memorable from registration to checkout. You’ll provide information about the resort and nearby attractions, offer room rate quotes, confirm reservations, and ensure smooth front‑desk operations.
Responsibilities
Bring smiles to guests from around the world by providing warm welcomes.
Guide guests through the registration process, issue unit keys, and give information about the resort and area attractions.
Process cash and credit card transactions strictly following established procedures.
Balance cash receipts, perform bucket checks, and complete other cashier/money‑handling responsibilities.
Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
Reserve and confirm reservations for individuals and/or groups.
Provide guests with room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.
Qualifications
Professional appearance and a positive, can‑do attitude.
Excellent communication skills with the ability to read, write, and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast‑paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.
Benefits We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401(k) with employer match (subject to eligibility requirements, including tenure)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start With You Hospitality is at the heart of all we do. Here, you’ll find an inclusive environment where we deliver excellence, celebrate together, and support one another. Join our global team and build a career where memories start with you.
Equal Opportunity Employer We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Position Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Hospitality
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is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. We are dedicated to putting the world on vacation, and guest service associates play a vital part in delivering exceptional experiences to millions of travelers worldwide.
Role Overview As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will be essential in making guests’ vacations memorable from registration to checkout. You’ll provide information about the resort and nearby attractions, offer room rate quotes, confirm reservations, and ensure smooth front‑desk operations.
Responsibilities
Bring smiles to guests from around the world by providing warm welcomes.
Guide guests through the registration process, issue unit keys, and give information about the resort and area attractions.
Process cash and credit card transactions strictly following established procedures.
Balance cash receipts, perform bucket checks, and complete other cashier/money‑handling responsibilities.
Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
Reserve and confirm reservations for individuals and/or groups.
Provide guests with room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.
Qualifications
Professional appearance and a positive, can‑do attitude.
Excellent communication skills with the ability to read, write, and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast‑paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.
Benefits We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401(k) with employer match (subject to eligibility requirements, including tenure)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start With You Hospitality is at the heart of all we do. Here, you’ll find an inclusive environment where we deliver excellence, celebrate together, and support one another. Join our global team and build a career where memories start with you.
Equal Opportunity Employer We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Position Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Hospitality
#J-18808-Ljbffr