Related Management Company
Join to apply for the Concierge role at Related Management Company.
Responsibilities What You’ll Do:
Resident & Guest Services
Greet residents and guests with professionalism and warmth.
Announce visitors and manage deliveries with care.
Keep the lobby calm, clean, and inviting.
Support leasing tours and resident events with a polished front desk presence.
Conduct lobby checks for lighting, music, scent, and overall atmosphere.
Security & Access Control
Monitor building camera systems and logs.
Track vendor and contractor activity and follow access procedures.
Respond to safety or privacy concerns calmly and appropriately.
Package & Amenity Management
Log and organize packages and deliveries using digital tools.
Track service requests and amenity bookings.
Support the package room and inventory systems.
Manage visitor logs and help maintain accurate resident preferences.
Move-In & Move-Out Support
Prepare elevators and common areas for scheduled moves.
Notify the Resident Manager of unscheduled move-ins/outs.
Ensure smooth transitions with clear communication.
Leasing & Visitor Assistance
Welcome prospective residents and alert the leasing team.
Share branded materials and collect contact information.
Maintain a composed and helpful presence.
Lifestyle & Brand Engagement
Offer local tips, help with events, and maintain bulletin boards.
Remember and act on resident preferences to personalize service.
Be a trusted connector in the community.
Emergency Response & Service Support
Follow all emergency procedures and stay calm under pressure.
Step in to solve service issues when possible, and elevate as needed.
Follow up with residents to ensure satisfaction.
Teamwork & Professionalism
Keep the front desk clean and organized.
Join daily huddles and team updates.
Model professionalism and emotional intelligence.
Take on special assignments when asked.
Schedule 3:00pm – 11:30pm Tuesday – Saturday
Compensation $29.77 per hour plus 32 BJ Union Benefits.
Qualifications
A passion for excellent service and a composed, professional attitude.
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus.
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.).
Ability to lift to 50 lbs and stand for long periods.
High school diploma or equivalent.
Why You’ll Love It Here You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.
Overview Related Management Company (RMC) is a leading innovator in managing real estate as an owner/operator. RMC operates hundreds of properties in 22 states and Washington, D.C., providing employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every asset class. As a subsidiary of Related Companies, we have been at the forefront of sustainability, with most new developments pursuing LEED Silver certification or higher. RMC welcomes everyone; our mindset is that welcomed employees invite welcomed residents. We encourage authenticity, focus on internal mobility, employee engagement, and investment in leadership development.
Equal Opportunity Employer Related is an Equal Opportunity Employer.
For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy
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Responsibilities What You’ll Do:
Resident & Guest Services
Greet residents and guests with professionalism and warmth.
Announce visitors and manage deliveries with care.
Keep the lobby calm, clean, and inviting.
Support leasing tours and resident events with a polished front desk presence.
Conduct lobby checks for lighting, music, scent, and overall atmosphere.
Security & Access Control
Monitor building camera systems and logs.
Track vendor and contractor activity and follow access procedures.
Respond to safety or privacy concerns calmly and appropriately.
Package & Amenity Management
Log and organize packages and deliveries using digital tools.
Track service requests and amenity bookings.
Support the package room and inventory systems.
Manage visitor logs and help maintain accurate resident preferences.
Move-In & Move-Out Support
Prepare elevators and common areas for scheduled moves.
Notify the Resident Manager of unscheduled move-ins/outs.
Ensure smooth transitions with clear communication.
Leasing & Visitor Assistance
Welcome prospective residents and alert the leasing team.
Share branded materials and collect contact information.
Maintain a composed and helpful presence.
Lifestyle & Brand Engagement
Offer local tips, help with events, and maintain bulletin boards.
Remember and act on resident preferences to personalize service.
Be a trusted connector in the community.
Emergency Response & Service Support
Follow all emergency procedures and stay calm under pressure.
Step in to solve service issues when possible, and elevate as needed.
Follow up with residents to ensure satisfaction.
Teamwork & Professionalism
Keep the front desk clean and organized.
Join daily huddles and team updates.
Model professionalism and emotional intelligence.
Take on special assignments when asked.
Schedule 3:00pm – 11:30pm Tuesday – Saturday
Compensation $29.77 per hour plus 32 BJ Union Benefits.
Qualifications
A passion for excellent service and a composed, professional attitude.
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus.
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.).
Ability to lift to 50 lbs and stand for long periods.
High school diploma or equivalent.
Why You’ll Love It Here You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.
Overview Related Management Company (RMC) is a leading innovator in managing real estate as an owner/operator. RMC operates hundreds of properties in 22 states and Washington, D.C., providing employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every asset class. As a subsidiary of Related Companies, we have been at the forefront of sustainability, with most new developments pursuing LEED Silver certification or higher. RMC welcomes everyone; our mindset is that welcomed employees invite welcomed residents. We encourage authenticity, focus on internal mobility, employee engagement, and investment in leadership development.
Equal Opportunity Employer Related is an Equal Opportunity Employer.
For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy
#J-18808-Ljbffr