Gym Operation Manager

Hawthorn Farm Athletic Club • Hillsboro , OR , US Posted 2 days ago Description Hawthorn Farm Athletic Club in Hillsboro, Oregon, is seeking an Operations Manager to join the team. This is a hands-on role with a leadership emphasis on busy evening and weekend hours. The OM is a key team member who will oversee customer service, staff training and scheduling, safety, cleanliness, equipment, and related tasks to deliver an amazing club experience for HFAC members of all ages. Other members of HFAC's dedicated leadership team are in programming, business administration, sales and marketing, and facility maintenance. We're seeking to complement existing strengths with someone with a passion for the employee and customer-facing sides of the business, who likes to stay busy, and who is able to work closing shifts. The base schedule will include overseeing the Club closing several days a week. This would mean an end time of 9:30 pm Mon, Tuesday, Wed, or Thurs, 8:30 pm Friday, and 6:30 pm if working Saturdays or Sundays. There is some ability to be flexible on the start of shifts and shift length. This is coordinated at a leader team level, so there is always a Manager on Duty. With a strong base salary plus bonus opportunities for operational standards assessments, this OM role is perfect for someone passionate about people, details, health, and business operations. If you enjoy working as part of a dedicated team, we welcome you to apply. Responsibilities Communicating, upholding, and enforcing company standards. Showing by example, with a willingness to perform any club customer service duty with excellence. A true team player, working as a cross-functional member of leadership. Capable of ensuring all employeesconsistently executeto expectationsin punctuality, dress code compliance, service,safety,and cleanliness. Excel in delivering staff training, as well as managing scheduling and payroll for hourly employees. Responsible for the successful attainment of business targets, completing reports, and other administrative tasks. Leads member experience. Responsible for / overseeing the closing and presentation of the Club. Isa key communication liaison,facilitatingcommunication between colleagues, members, and ownership. departments,employees,and members. Knowledge, Skills & Abilities: Knowledge of the Customer Service Industry. Experience training or educating others in standardized protocols. Must be able to adjust andoperatefitness equipment; training available. Strong interpersonal& communicationskills. Able to generate,maintain& demonstratea friendly,enthusiastic& positiveattitude. Possesses a strong client service focus. Responds professionally to requests andinquiriesfrom guests,members,and staff. Certifications / Education Level: High School Diploma or GEDrequired,Bachelor’s Degreepreferred. Current Cardiopulmonary Resuscitation (CPR), First Aid,and Automated External Defibrillator (AED) from an approved organizationwithin 30 days of hire. Preferred Experience: 2+ years in the fitness industry. Prior leadership experience in the retail/hospitality industry, leading 5+ employees. Physical/Motion Requirements: Due to the nature of our business, allHFAC employees must be able to activelyparticipatein any safety procedures, such as calling 911,assistingina buildingevacuation,and otherwise responding to an emergency situation. This position must also have the following: Ability to work in the club office; move about the club floors and rooms; review, revise, and create club paperwork; communicate with employees, members, and the public. Regularly required tolift upto 50 pounds. Compensation $58,000 - $65,000 yearly plus standard bonuses About Hawthorn Farm Athletic Club Hawthorn Farm Athletic Club (HFAC) is a Wellness Community deeply committed to supporting each person’s unique journey of health. HFAC especially loves families and is passionate about instilling a love of healthy activity in people of all ages. What really makes HFAC special is the people. Come be a key part of something truly special! Your application will really stand out if you send a follow-up message with which shifts you are available for and what attracts you to the position!

#J-18808-Ljbffr