Union Savings Bank
Service Representative (Part-Time) - Brookfield
Union Savings Bank, Brookfield, Connecticut, us, 06804
Service Representative (Part-Time) - Brookfield
Job Category : Branch Banking
Requisition Number : SERVI002031
Posted: January 6, 2026
Part-Time
On-site
Locations 200 Federal Road, Brookfield, CT - Brookfield Branch
Overview The Service Representative provides direct customer service satisfying customer banking needs, including accurately handling service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.
Customer Service Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.
Put the customer first by promptly acknowledging their presence.
Focus directly on the customer; if working on another project, quickly put aside and interact with the customer.
Handle transactions accurately and efficiently, respecting customers' time.
Maintain the highest levels of confidentiality and privacy of customer information.
Respond to or refer customer concerns to supervisors as appropriate.
If follow-up is required, set clear customer expectations and deliver as promised.
Maintain a positive outlook and demeanor at all times.
Operations / Risk Management
Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals, transfers and negotiable items such as Bank Checks and Money Orders.
Adhere to all bank policies and procedures.
Balance TCD and/or TCR accurately and effectively, as necessary.
Promote USB Products and Services
Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals.
Be aware of products and services offered by cross line of business partners.
Assist in generating quality referrals to business partners.
Exceed individual sales goals and assist team in meeting sales goals.
Utilize relevant tracking system to report and track sales and service activities.
Hours and Days Needed Wednesday: 11:00 am – 4:00 pm
25 hours per week
Qualifications Education High School Diploma, GED or better.
Experience 1–2 years Customer Service and Sales.
Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : SERVI002031
Posted: January 6, 2026
Part-Time
On-site
Locations 200 Federal Road, Brookfield, CT - Brookfield Branch
Overview The Service Representative provides direct customer service satisfying customer banking needs, including accurately handling service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.
Customer Service Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.
Put the customer first by promptly acknowledging their presence.
Focus directly on the customer; if working on another project, quickly put aside and interact with the customer.
Handle transactions accurately and efficiently, respecting customers' time.
Maintain the highest levels of confidentiality and privacy of customer information.
Respond to or refer customer concerns to supervisors as appropriate.
If follow-up is required, set clear customer expectations and deliver as promised.
Maintain a positive outlook and demeanor at all times.
Operations / Risk Management
Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals, transfers and negotiable items such as Bank Checks and Money Orders.
Adhere to all bank policies and procedures.
Balance TCD and/or TCR accurately and effectively, as necessary.
Promote USB Products and Services
Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals.
Be aware of products and services offered by cross line of business partners.
Assist in generating quality referrals to business partners.
Exceed individual sales goals and assist team in meeting sales goals.
Utilize relevant tracking system to report and track sales and service activities.
Hours and Days Needed Wednesday: 11:00 am – 4:00 pm
25 hours per week
Qualifications Education High School Diploma, GED or better.
Experience 1–2 years Customer Service and Sales.
Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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