Pyramid Global Hospitality
Food & Beverage Supervisor
Pyramid Global Hospitality, Punta Gorda, Florida, United States, 33599
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Food & Beverage Supervisor
role at
Pyramid Global Hospitality
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
The Food & Beverage Supervisor is responsible for a variety of tasks, including scheduling shifts, seating customers, and caring for staff members. They provide excellent customer service and ensure that the overall operation of the workplace runs smoothly. In their day‑to‑day work, they assist customers and help restaurant staff with operations. They connect with kitchen staff and the Restaurant Managers to ensure all food and materials are available and oversee reservations management.
Position Responsibilities / Duties
Maintain an active presence on the floor and pool deck, assisting guests, supporting team members, and ensuring smooth service flow.
Support and guide servers, bartenders, runners, hosts and pool attendants with daily tasks and guest interactions.
Assist with training new team members on service standards, policies, and procedures.
Lead daily pre‑shift meetings and communicate relevant information regarding specials, events, or service updates.
Support management with handling guest concerns and resolving service‑related issues promptly and professionally.
Monitor restaurant/pool cleanliness and presentation standards, including dining room, service stations, and host stand.
Ensure compliance with food safety, sanitation, and HACCP guidelines.
Verify that side work, opening procedures, and closing procedures are completed accurately by the team.
Assist with inventory counts, restocking, and maintaining supplies needed for daily service.
Support scheduling coverage by communicating staffing needs or call‑outs to management.
Accurately complete shift‑related paperwork and reports as assigned.
Ensure adherence to Sunseeker service standards and promote a positive team environment.
Collaborate with kitchen leadership to ensure accurate food running, ticket times, and communication.
Promote upselling and product knowledge among team members.
Observe team performance and provide on‑the‑spot coaching; elevate performance issues to management when necessary.
Maintain safety and security procedures for guests and team members.
Perform other job‑related duties as assigned by the management team.
Education & Experience
High School Diploma or equivalent.
Minimum 1 year of experience in Food & Beverage, preferably in a supervisory or lead role.
Strong customer service skills in a high‑volume environment, previous experience in a luxury hotel or resort environment.
Knowledge of restaurant operations and food safety standards.
Ability to communicate effectively in English, both verbal and written.
Familiarity with POS systems and basic reporting.
Knowledge / Skills / Abilities
Ability to work varied shifts, including evenings, weekends, and holidays.
Strong communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Professional appearance and demeanor.
Strong organizational skills and attention to detail.
Ability to lead by example and motivate a team.
Basic proficiency in Microsoft Office and POS applications.
Ability to stand/walk for extended periods and lift up to 25 lbs.
Compensation $20/h
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing; Hospitality
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Food & Beverage Supervisor
role at
Pyramid Global Hospitality
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
The Food & Beverage Supervisor is responsible for a variety of tasks, including scheduling shifts, seating customers, and caring for staff members. They provide excellent customer service and ensure that the overall operation of the workplace runs smoothly. In their day‑to‑day work, they assist customers and help restaurant staff with operations. They connect with kitchen staff and the Restaurant Managers to ensure all food and materials are available and oversee reservations management.
Position Responsibilities / Duties
Maintain an active presence on the floor and pool deck, assisting guests, supporting team members, and ensuring smooth service flow.
Support and guide servers, bartenders, runners, hosts and pool attendants with daily tasks and guest interactions.
Assist with training new team members on service standards, policies, and procedures.
Lead daily pre‑shift meetings and communicate relevant information regarding specials, events, or service updates.
Support management with handling guest concerns and resolving service‑related issues promptly and professionally.
Monitor restaurant/pool cleanliness and presentation standards, including dining room, service stations, and host stand.
Ensure compliance with food safety, sanitation, and HACCP guidelines.
Verify that side work, opening procedures, and closing procedures are completed accurately by the team.
Assist with inventory counts, restocking, and maintaining supplies needed for daily service.
Support scheduling coverage by communicating staffing needs or call‑outs to management.
Accurately complete shift‑related paperwork and reports as assigned.
Ensure adherence to Sunseeker service standards and promote a positive team environment.
Collaborate with kitchen leadership to ensure accurate food running, ticket times, and communication.
Promote upselling and product knowledge among team members.
Observe team performance and provide on‑the‑spot coaching; elevate performance issues to management when necessary.
Maintain safety and security procedures for guests and team members.
Perform other job‑related duties as assigned by the management team.
Education & Experience
High School Diploma or equivalent.
Minimum 1 year of experience in Food & Beverage, preferably in a supervisory or lead role.
Strong customer service skills in a high‑volume environment, previous experience in a luxury hotel or resort environment.
Knowledge of restaurant operations and food safety standards.
Ability to communicate effectively in English, both verbal and written.
Familiarity with POS systems and basic reporting.
Knowledge / Skills / Abilities
Ability to work varied shifts, including evenings, weekends, and holidays.
Strong communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Professional appearance and demeanor.
Strong organizational skills and attention to detail.
Ability to lead by example and motivate a team.
Basic proficiency in Microsoft Office and POS applications.
Ability to stand/walk for extended periods and lift up to 25 lbs.
Compensation $20/h
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing; Hospitality
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr