Kroger
Job Description
Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. Monitor total department conditions and follow through to maintain standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
Increase sales through effective marketing and merchandising of products in the Department.
Assist in supervision and direction of department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department.
Monitor code dates and product rotation, remove out‑of‑code product.
Hold personnel in department accountable for their job assignments and responsibilities.
Write department schedules, coordinating requests and bids and business needs.
Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
Maintain customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when taking care of customer needs.
Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
Execute and adhere to all Starbucks programs, policies and promotions (i.e., Customer Voice, Siren’s Eye, etc.).
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
Present oneself professionally and demonstrate clear communication with all customer and partner interactions.
Perform equipment maintenance in accordance with preventative maintenance checklist.
Follow cash handling and register policies.
Follow inventory stocking and recording guidelines.
Communicate effectively with customers and associates.
Be prompt, tactful, calm, courteous, and professional in all interactions.
Adhere to company policies & procedures, particularly regarding dress code, grooming, sanitation, and a work environment free of unlawful harassment or discrimination.
Perform any and all duties as assigned.
Work cooperatively in a high‑paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform essential functions of this position with or without reasonable accommodation.
Qualifications Minimum
Willing and available to work weekends and holidays as needed.
Effective written and oral communication skills.
Calm, courteous, and tactful in handling stressful situations, leaving a positive impression on associates and customers.
Trained and certified barista.
Desired
Past work record reflects dependability and integrity.
Prior food handling experience.
Supervisory skills.
Equal Employment Opportunity Statement Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre‑hiring process, please call 844‑849‑7136 or contact the location’s management.
What You’ll Receive From Us
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page!
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Responsibilities
Increase sales through effective marketing and merchandising of products in the Department.
Assist in supervision and direction of department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department.
Monitor code dates and product rotation, remove out‑of‑code product.
Hold personnel in department accountable for their job assignments and responsibilities.
Write department schedules, coordinating requests and bids and business needs.
Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
Maintain customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when taking care of customer needs.
Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
Execute and adhere to all Starbucks programs, policies and promotions (i.e., Customer Voice, Siren’s Eye, etc.).
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
Present oneself professionally and demonstrate clear communication with all customer and partner interactions.
Perform equipment maintenance in accordance with preventative maintenance checklist.
Follow cash handling and register policies.
Follow inventory stocking and recording guidelines.
Communicate effectively with customers and associates.
Be prompt, tactful, calm, courteous, and professional in all interactions.
Adhere to company policies & procedures, particularly regarding dress code, grooming, sanitation, and a work environment free of unlawful harassment or discrimination.
Perform any and all duties as assigned.
Work cooperatively in a high‑paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform essential functions of this position with or without reasonable accommodation.
Qualifications Minimum
Willing and available to work weekends and holidays as needed.
Effective written and oral communication skills.
Calm, courteous, and tactful in handling stressful situations, leaving a positive impression on associates and customers.
Trained and certified barista.
Desired
Past work record reflects dependability and integrity.
Prior food handling experience.
Supervisory skills.
Equal Employment Opportunity Statement Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre‑hiring process, please call 844‑849‑7136 or contact the location’s management.
What You’ll Receive From Us
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page!
#J-18808-Ljbffr