Excel Hotel Group
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Front Desk Agent
role at
Excel Hotel Group .
Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Benefits
Dental insurance
Employee discounts
Free uniforms
Health insurance
Medical, life, PTO, and 401k with company match for full‑time associates
Travel discount program
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up‑sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Issues, controls and releases guest safe‑deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Prepares and serves alcoholic and non‑alcoholic beverages in the hotel bar area in accordance with brand standards, local laws, and responsible alcohol service guidelines (as scheduled).
May perform Night Audit duties, including end‑of‑day financial reporting, system rollovers, and overnight guest service support, as needed.
Qualifications
1‑2 years customer service experience.
Ability to stand for 8 hours.
Basic knowledge of computers and software including ability to use e‑mail, word processing, spreadsheet software and hotel management system.
Company Overview Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family‑driven culture is the backbone of our company.
Seniority level
Entry level
Employment type
Part‑time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Excel Hotel Group by 2x.
#J-18808-Ljbffr
Front Desk Agent
role at
Excel Hotel Group .
Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Benefits
Dental insurance
Employee discounts
Free uniforms
Health insurance
Medical, life, PTO, and 401k with company match for full‑time associates
Travel discount program
Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up‑sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Issues, controls and releases guest safe‑deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Prepares and serves alcoholic and non‑alcoholic beverages in the hotel bar area in accordance with brand standards, local laws, and responsible alcohol service guidelines (as scheduled).
May perform Night Audit duties, including end‑of‑day financial reporting, system rollovers, and overnight guest service support, as needed.
Qualifications
1‑2 years customer service experience.
Ability to stand for 8 hours.
Basic knowledge of computers and software including ability to use e‑mail, word processing, spreadsheet software and hotel management system.
Company Overview Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family‑driven culture is the backbone of our company.
Seniority level
Entry level
Employment type
Part‑time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Excel Hotel Group by 2x.
#J-18808-Ljbffr