HID
Inside Sales Representative
Location: Rochester, NY, Austin, TX or Nazareth, PA (Hybrid)
Job ID: 40283
We are seeking a customer‑centric Inside Sales Representative to join our central inside sales team at HID’s business area Identification Technologies (IDT). The role primarily focuses on managing and growing existing US customers as well as driving the lead management process. You will be responsible for retaining and growing existing customer accounts through various strategic and tactical sales activities, owning and driving the lead management process from initial contact to qualification and nurturing, and ensuring a smooth transition to the appropriate teams for closing. You will be part of a global inside sales team and work closely with US outside sales colleagues.
About HID HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively, and travel freely. HID is a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
Responsibilities
Retain and grow existing customer accounts through various strategic and tactical sales activities.
Own the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing.
Research and qualify leads to grow the IDT sales pipeline.
Create and maintain a database of prospective clients.
Act as a champion of IDT products and services, providing sales support across all IDT sales channels.
Set up new customer accounts and manage account updates in CRM tools, ensuring compliance with internal documentation requirements.
Provide quotations, review and screen purchase orders (POs), and contribute to demand forecasting in Sales and Operations.
Maintain professional and effective communication with customers and internal sales teams via phone and email, documenting all activities in CRM tools.
Plan and conduct presentations of IDT solutions to customers via phone, online tools, and email.
Occasionally accompany the sales team on visits to major accounts for business reviews as well as trade shows.
Submit monthly reports in a timely manner as required by management.
Improve sales skills through training to enhance sales success rates.
Qualifications
Degree in Sales or equivalent.
Minimum 3‑5 years of experience in sales, inside sales, sales assistant or similar.
Proven experience in sales, inside sales, customer support, or a related field.
Customer‑oriented with a strong focus on providing high customer value and service.
Working knowledge of the technical characteristics of IDT products.
Ability to take initiative, stay well‑organized, and manage multiple tasks effectively and efficiently.
Strong CRM proficiency and effective contact management database skills (Salesforce, HubSpot, or similar).
Demonstrated skills in time management, communication, decision‑making, presentation, and organization.
Ability to work independently with minimal supervision while thriving in a team‑oriented environment.
Comfortable working with and interacting across various languages and cultures.
Ability to perform multiple tasks simultaneously and complete both short‑term and long‑term projects on time.
Continuous learning mindset to stay updated on product enhancements and industry trends.
Knowledge and/or experience of the RFID industry is a plus.
Benefits
Competitive salary and rewards package.
Competitive benefits and annual leave offering, allowing for work‑life balance.
A vibrant, welcoming & inclusive culture.
Extensive career development opportunities and resources to maximize your potential.
To be part of a global organization that pioneers the hardware, software and services that allow people to confidently navigate the physical and digital worlds.
Why apply?
Empowerment:
You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes—if you have most of the skills and experience, we want you to apply.
Innovation:
You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part‑time job seekers.
Integrity:
You are results‑oriented, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.
The base salary in the United States is $58,000 to $65,000. The OTE is up to $74,750.
This opportunity may be open to flexible working arrangements.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
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Job ID: 40283
We are seeking a customer‑centric Inside Sales Representative to join our central inside sales team at HID’s business area Identification Technologies (IDT). The role primarily focuses on managing and growing existing US customers as well as driving the lead management process. You will be responsible for retaining and growing existing customer accounts through various strategic and tactical sales activities, owning and driving the lead management process from initial contact to qualification and nurturing, and ensuring a smooth transition to the appropriate teams for closing. You will be part of a global inside sales team and work closely with US outside sales colleagues.
About HID HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively, and travel freely. HID is a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
Responsibilities
Retain and grow existing customer accounts through various strategic and tactical sales activities.
Own the lead management process, from initial contact to qualification and nurturing, ensuring a smooth transition to the appropriate teams for closing.
Research and qualify leads to grow the IDT sales pipeline.
Create and maintain a database of prospective clients.
Act as a champion of IDT products and services, providing sales support across all IDT sales channels.
Set up new customer accounts and manage account updates in CRM tools, ensuring compliance with internal documentation requirements.
Provide quotations, review and screen purchase orders (POs), and contribute to demand forecasting in Sales and Operations.
Maintain professional and effective communication with customers and internal sales teams via phone and email, documenting all activities in CRM tools.
Plan and conduct presentations of IDT solutions to customers via phone, online tools, and email.
Occasionally accompany the sales team on visits to major accounts for business reviews as well as trade shows.
Submit monthly reports in a timely manner as required by management.
Improve sales skills through training to enhance sales success rates.
Qualifications
Degree in Sales or equivalent.
Minimum 3‑5 years of experience in sales, inside sales, sales assistant or similar.
Proven experience in sales, inside sales, customer support, or a related field.
Customer‑oriented with a strong focus on providing high customer value and service.
Working knowledge of the technical characteristics of IDT products.
Ability to take initiative, stay well‑organized, and manage multiple tasks effectively and efficiently.
Strong CRM proficiency and effective contact management database skills (Salesforce, HubSpot, or similar).
Demonstrated skills in time management, communication, decision‑making, presentation, and organization.
Ability to work independently with minimal supervision while thriving in a team‑oriented environment.
Comfortable working with and interacting across various languages and cultures.
Ability to perform multiple tasks simultaneously and complete both short‑term and long‑term projects on time.
Continuous learning mindset to stay updated on product enhancements and industry trends.
Knowledge and/or experience of the RFID industry is a plus.
Benefits
Competitive salary and rewards package.
Competitive benefits and annual leave offering, allowing for work‑life balance.
A vibrant, welcoming & inclusive culture.
Extensive career development opportunities and resources to maximize your potential.
To be part of a global organization that pioneers the hardware, software and services that allow people to confidently navigate the physical and digital worlds.
Why apply?
Empowerment:
You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes—if you have most of the skills and experience, we want you to apply.
Innovation:
You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part‑time job seekers.
Integrity:
You are results‑oriented, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.
The base salary in the United States is $58,000 to $65,000. The OTE is up to $74,750.
This opportunity may be open to flexible working arrangements.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
#J-18808-Ljbffr