Confidential
This role supports customers by servicing, troubleshooting, maintaining, and repairing electronic security systems in commercial environments. The Security Service Technician responds to service calls, performs preventive maintenance, and supports small projects while ensuring systems operate as designed.
Role Overview The Security Service Technician handles routine and non-routine service calls, including scheduled maintenance and emergency response. This position requires strong troubleshooting skills, solid field experience, and the ability to work independently in the field while maintaining clear communication with customers and internal teams.
Responsibilities
Respond to service, maintenance, emergency, and after-hours calls
Diagnose, troubleshoot, repair, and replace defective system components
Perform preventive maintenance on installed security systems
Troubleshoot hardware, software, and network-related issues
Execute small installations, upgrades, and system modifications as needed
Complete accurate service documentation to support invoicing and job cost tracking
Provide technical assistance during system checkout for new and existing installations
Support system audits, upgrades, and customer consultations when required
Follow all federal, state, local, and company safety and compliance requirements
Communicate effectively with internal teams to support service operations
Cross-train with other technicians to support existing customer accounts
Perform additional duties as required to support service delivery
Required Experience and Systems Candidates should have hands-on experience working with some or all of the following systems, either through field experience or formal certifications:
Access Control: Lenel, S2, Software House, Genetec, AMAG, Verkada
Video Surveillance: Milestone, Avigilon, Axis, Verkada
Qualifications
Strong customer service skills with the ability to work under pressure
Proven troubleshooting and problem-solving ability in live environments
Solid understanding of electronic security systems and field service workflows
Mechanical and electrical aptitude, including use of hand and power tools
Comfortable using computers and service software, including Microsoft Outlook, Word, and Excel
Education High school diploma, GED, or equivalent practical experience
Compensation and Benefits
Hourly pay $30- $45 per hour, dependent on experience, technical depth and certifications.
Paid time off and company holidays
Medical, dental, and vision coverage
401(k) with company match
Life and disability insurance
Tuition reimbursement and wellness programs
Company vehicle or vehicle reimbursement, where applicable
Cell phone reimbursement, where applicable
Paid parental leave
Join us to be a part of a team that excels in delivering top-tier security solutions, contributing to our reputation as the industry's leading service-based systems integrator. Apply now for a fulfilling career path in security integration.
#J-18808-Ljbffr
Role Overview The Security Service Technician handles routine and non-routine service calls, including scheduled maintenance and emergency response. This position requires strong troubleshooting skills, solid field experience, and the ability to work independently in the field while maintaining clear communication with customers and internal teams.
Responsibilities
Respond to service, maintenance, emergency, and after-hours calls
Diagnose, troubleshoot, repair, and replace defective system components
Perform preventive maintenance on installed security systems
Troubleshoot hardware, software, and network-related issues
Execute small installations, upgrades, and system modifications as needed
Complete accurate service documentation to support invoicing and job cost tracking
Provide technical assistance during system checkout for new and existing installations
Support system audits, upgrades, and customer consultations when required
Follow all federal, state, local, and company safety and compliance requirements
Communicate effectively with internal teams to support service operations
Cross-train with other technicians to support existing customer accounts
Perform additional duties as required to support service delivery
Required Experience and Systems Candidates should have hands-on experience working with some or all of the following systems, either through field experience or formal certifications:
Access Control: Lenel, S2, Software House, Genetec, AMAG, Verkada
Video Surveillance: Milestone, Avigilon, Axis, Verkada
Qualifications
Strong customer service skills with the ability to work under pressure
Proven troubleshooting and problem-solving ability in live environments
Solid understanding of electronic security systems and field service workflows
Mechanical and electrical aptitude, including use of hand and power tools
Comfortable using computers and service software, including Microsoft Outlook, Word, and Excel
Education High school diploma, GED, or equivalent practical experience
Compensation and Benefits
Hourly pay $30- $45 per hour, dependent on experience, technical depth and certifications.
Paid time off and company holidays
Medical, dental, and vision coverage
401(k) with company match
Life and disability insurance
Tuition reimbursement and wellness programs
Company vehicle or vehicle reimbursement, where applicable
Cell phone reimbursement, where applicable
Paid parental leave
Join us to be a part of a team that excels in delivering top-tier security solutions, contributing to our reputation as the industry's leading service-based systems integrator. Apply now for a fulfilling career path in security integration.
#J-18808-Ljbffr