Cadence Design Systems
Customer Success Lead page is loaded## Customer Success Leadlocations:
CORK 01time type:
Full timeposted on:
Posted Todayjob requisition id:
R52672## **At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.**Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. We apply our Intelligent System Design strategy to deliver software, hardware, and IP that turn design concepts into reality. This strategy is supplemented by AI-augmented development practices throughout all our organizations to empower our team to focus on creative problem-solving and innovation. Our customers are the world’s most innovative companies, delivering extraordinary electronic products—from chips to boards to systems—for dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace, industrial, and health. Join us and be part of a culture that values innovation, collaboration, and customer success.**At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.****Job Title:** Customer Success Lead**Location:** Cork
**Reports to:** Sr Design Engineering Manager**Job Overview:**The Customer Success Lead (CSL) is a critical technical interface between Cadence and top-tier customers, ensuring high-quality support and engagement throughout the lifecycle of customer programs. The CSL is responsible for driving technical case resolution, facilitating communication between customers and engineering teams, and proactively managing customer satisfaction and escalation processes.**Job Responsibilities:*** **Primary Technical Customer Interface:** Attend weekly customer calls organized by program management and serve as the main point of contact for all technical issues.* **Point Of Contact for Technical Issues:** Manage all support cases filed by the customer using systems such as SFDC, Sherlock, and Jira. **Work with customers to assess** case priority and resolution urgency.* **Reviews Coordination:** Organize and conduct technical reviews including SDC/constraint review, physical integration review, SI/PI review, pre-tapeout checklist review, and bringup test plan review.* **Technical Escalation Point:** Act as the primary escalation point for technical issues and ticket resolution.* **IP Coverage:** Cover both hard and soft IP cases as required, coordinating with other CSLs for complex engagements.* **Customer Program Manager Interaction:** Work closely with the customer program manager to ensure successful engagement and inclusion in all relevant communications and meetings.* **Documentation and Process:** Maintain standardized documentation, including engagement kickoff documents, status dashboards, and case dashboards. Track and report on case statistics and progress.* **AI Incorporation:** Leverage AI-powered tools and assistants to enhance productivity, improve decision making, and maintain high-quality customer deliverables. Apply AI-powered analytics tools to extract insights, identify patterns, and generate actionable recommendations from complex datasets.**Job Qualifications:**### Required* Broad technical background with understanding of standard design flows, tools, and usage of hard and soft IPs.* Strong communication and organizational skills.* Experience with case management systems (SFDC, Jira).* Ability to prioritize cases, anticipate escalations, and manage technical reviews.* High-level understanding of technical issues; able to coordinate with subject matter experts.* Proactive in gathering feedback and driving continuous improvement.* Influential and collaborative, able to manage resources across the organization.* Skilled at listening to customer concerns and identifying potential issues.* Committed to customer satisfaction and timely case closure.* Bachelor’s in computer science or electrical engineering + 7 years of related experience, or Masters +5 years of related experience.## Preferred* Experience in memory and/or communication interface IP protocols (DDR, LPDDR, GDDR, HBM, PCIExpress, Ethernet, USB, UCIe, etc).* A general grasp of circuit architecture and design fundamentals* Understanding of Analog/Mixed signal design practices* Bachelor’s in computer science or electrical engineering + 10 years of related experience, or Masters + 8 years of related experience.* Experience with usage of AI tools in rapid prototyping and development (vibe coding) and general experience with effective AI prompting.**Check what we can offer you:*** Competitive salary* 25 days holiday per year* Private Medical and Dental plans, Income Protection and Life Insurance* Group Personal Pension Plan* Cycle to work scheme and gym subsidy* 5 days paid time to volunteer to give back to our communities* Employee Stock Purchase Plan* The opportunity to work for a Great Place to Work & Fortune 100 organizationCadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace. ## **We’re doing work that matters. Help us solve what others can’t.****Equal Employment Opportunity Policy:**Cadence is committed to equal employment opportunity throughout all levels of the organization.We welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact staffing@cadence.com.**Privacy Policy:**Job Applicant If you are a job seeker creating a profile using our careers website, please see the .E-Verify Cadence participates in theE-Verify program in certain U.S. locations as required by law.Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences. Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.
Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class. #J-18808-Ljbffr
CORK 01time type:
Full timeposted on:
Posted Todayjob requisition id:
R52672## **At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.**Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. We apply our Intelligent System Design strategy to deliver software, hardware, and IP that turn design concepts into reality. This strategy is supplemented by AI-augmented development practices throughout all our organizations to empower our team to focus on creative problem-solving and innovation. Our customers are the world’s most innovative companies, delivering extraordinary electronic products—from chips to boards to systems—for dynamic market applications including consumer, hyperscale computing, 5G communications, automotive, aerospace, industrial, and health. Join us and be part of a culture that values innovation, collaboration, and customer success.**At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.****Job Title:** Customer Success Lead**Location:** Cork
**Reports to:** Sr Design Engineering Manager**Job Overview:**The Customer Success Lead (CSL) is a critical technical interface between Cadence and top-tier customers, ensuring high-quality support and engagement throughout the lifecycle of customer programs. The CSL is responsible for driving technical case resolution, facilitating communication between customers and engineering teams, and proactively managing customer satisfaction and escalation processes.**Job Responsibilities:*** **Primary Technical Customer Interface:** Attend weekly customer calls organized by program management and serve as the main point of contact for all technical issues.* **Point Of Contact for Technical Issues:** Manage all support cases filed by the customer using systems such as SFDC, Sherlock, and Jira. **Work with customers to assess** case priority and resolution urgency.* **Reviews Coordination:** Organize and conduct technical reviews including SDC/constraint review, physical integration review, SI/PI review, pre-tapeout checklist review, and bringup test plan review.* **Technical Escalation Point:** Act as the primary escalation point for technical issues and ticket resolution.* **IP Coverage:** Cover both hard and soft IP cases as required, coordinating with other CSLs for complex engagements.* **Customer Program Manager Interaction:** Work closely with the customer program manager to ensure successful engagement and inclusion in all relevant communications and meetings.* **Documentation and Process:** Maintain standardized documentation, including engagement kickoff documents, status dashboards, and case dashboards. Track and report on case statistics and progress.* **AI Incorporation:** Leverage AI-powered tools and assistants to enhance productivity, improve decision making, and maintain high-quality customer deliverables. Apply AI-powered analytics tools to extract insights, identify patterns, and generate actionable recommendations from complex datasets.**Job Qualifications:**### Required* Broad technical background with understanding of standard design flows, tools, and usage of hard and soft IPs.* Strong communication and organizational skills.* Experience with case management systems (SFDC, Jira).* Ability to prioritize cases, anticipate escalations, and manage technical reviews.* High-level understanding of technical issues; able to coordinate with subject matter experts.* Proactive in gathering feedback and driving continuous improvement.* Influential and collaborative, able to manage resources across the organization.* Skilled at listening to customer concerns and identifying potential issues.* Committed to customer satisfaction and timely case closure.* Bachelor’s in computer science or electrical engineering + 7 years of related experience, or Masters +5 years of related experience.## Preferred* Experience in memory and/or communication interface IP protocols (DDR, LPDDR, GDDR, HBM, PCIExpress, Ethernet, USB, UCIe, etc).* A general grasp of circuit architecture and design fundamentals* Understanding of Analog/Mixed signal design practices* Bachelor’s in computer science or electrical engineering + 10 years of related experience, or Masters + 8 years of related experience.* Experience with usage of AI tools in rapid prototyping and development (vibe coding) and general experience with effective AI prompting.**Check what we can offer you:*** Competitive salary* 25 days holiday per year* Private Medical and Dental plans, Income Protection and Life Insurance* Group Personal Pension Plan* Cycle to work scheme and gym subsidy* 5 days paid time to volunteer to give back to our communities* Employee Stock Purchase Plan* The opportunity to work for a Great Place to Work & Fortune 100 organizationCadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace. ## **We’re doing work that matters. Help us solve what others can’t.****Equal Employment Opportunity Policy:**Cadence is committed to equal employment opportunity throughout all levels of the organization.We welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact staffing@cadence.com.**Privacy Policy:**Job Applicant If you are a job seeker creating a profile using our careers website, please see the .E-Verify Cadence participates in theE-Verify program in certain U.S. locations as required by law.Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences. Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.
Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class. #J-18808-Ljbffr