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Westfield Bank

Teller (PT) Burnett Road

Westfield Bank, Chicopee, Massachusetts, us, 01021

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Teller (PT) Burnett Road

position at

Westfield Bank

Base pay range $17.00/hr - $24.00/hr

Position Details

Position: Teller

Department: Burnett Road

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 5

Reports to: Branch Manager

Amount of Travel Required: Travel as required

Positions Supervised: N/A

Must be available to work the following schedule:

Thursday: 11am – 3pm

Friday: 8:15am – 3pm

Saturday: 8:15am – 12:15pm

Total Hours: 14.25

Position Summary Provides prompt and professional service to new and existing customers by handling day‑to‑day transactions which include but are not limited to processing deposits and withdrawals and assisting with customer inquiries.

Essential Functions

Adheres to established Westfield Bank customer service standards.

Provides information regarding bank products to all potential customers, both retail and commercial.

Independent performance of all teller transactions and related services.

Maintains security of cash drawer.

Proves cash drawer at end of day.

Meets assigned referral goals through referral of bank products and services to meet customers' banking needs.

Assists in resolving customer problems as they arise.

May assist with balancing the ATM.

Assists customers with Safe Deposit.

Must complete BSA, AML, and other regulatory and continuing education as assigned.

Must adhere to all bank and regulatory policies and procedures specific to position.

Assumes additional responsibilities as requested.

Position Qualifications Competencies

Accountability

Customer Relations

Decision Making/Judgment

Job Knowledge

Quality

Education/Experience/Skills

High School Diploma or GED required.

Minimum of 6 months of previous cash handling and customer service experience preferred.

Physical Demands Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: O (Occasionally)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry 10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Push/Pull 12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

Other Physical Requirements: None

Seniority level Entry level

Employment type Full-time

Job function Finance and Sales

Industries Banking

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

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