Charleston Water Taxi
Description
Charleston Water Taxi is looking for a dedicated Call Center Representative to join our team. This full-time, remote position is based in Olanta and offers an excellent opportunity to contribute to our mission of providing top-notch transportation services in the area.
As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, reservations, and providing information about our services. Your role is vital in ensuring customer satisfaction and enhancing the overall experience of our transportation solutions. Join us in making every journey memorable!
We offer a competitive hourly salary range of $22 - $40, along with comprehensive benefits and a supportive work environment that encourages growth and development.
Responsibilities
Respond to customer inquiries via phone, email, and chat
Assist customers with reservations and service information
Provide excellent customer service to enhance customer satisfaction
Resolve customer complaints and issues efficiently
Maintain accurate records of customer interactions
Collaborate with team members to improve service delivery
Stay informed about company services and promotions
Follow company policies and procedures to ensure compliance
Requirements
High school diploma or equivalent
Strong verbal and written communication skills
Basic computer skills and familiarity with call center software
Ability to work independently in a remote setting
Excellent problem-solving abilities
Strong customer service orientation
Ability to multitask and manage time effectively
Previous experience in customer service is a plus
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As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, reservations, and providing information about our services. Your role is vital in ensuring customer satisfaction and enhancing the overall experience of our transportation solutions. Join us in making every journey memorable!
We offer a competitive hourly salary range of $22 - $40, along with comprehensive benefits and a supportive work environment that encourages growth and development.
Responsibilities
Respond to customer inquiries via phone, email, and chat
Assist customers with reservations and service information
Provide excellent customer service to enhance customer satisfaction
Resolve customer complaints and issues efficiently
Maintain accurate records of customer interactions
Collaborate with team members to improve service delivery
Stay informed about company services and promotions
Follow company policies and procedures to ensure compliance
Requirements
High school diploma or equivalent
Strong verbal and written communication skills
Basic computer skills and familiarity with call center software
Ability to work independently in a remote setting
Excellent problem-solving abilities
Strong customer service orientation
Ability to multitask and manage time effectively
Previous experience in customer service is a plus
#J-18808-Ljbffr