Houston Methodist
Unit Administrative Assistant - Part Time - Night
Houston Methodist, Houston, Texas, United States, 77246
Unit Administrative Assistant - Part Time - Night
Location:
Houston Methodist Hospital
At Houston Methodist, the Unit Administrative Assistant (UAA) performs key functions that support the interprofessional team in delivering high quality, cost‑effective care. The UAA assists with transfers or transports for procedures, employs effective communication skills in all interactions, and promotes excellent customer relations. Prompt, personalized service to all patients is provided, responding to the nurse call system, contacting nursing personnel, and following through to meet patient needs. The UAA oversees multiple priorities, uses organizational skills to maintain an orderly environment, maintains competency in computer medical terminology, and practices Patient and Family‑Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.
FLSA STATUS: Non‑exempt
Qualifications
Education:
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)
Experience:
Two years of secretarial/office, college/vocational training or patient care. Prior health care experience and/or medical terminology preferred.
Licenses and Certifications:
Required: BLS – Basic Life Support or Instructor (AHA). Preferred: none listed.
Skills and Abilities:
Demonstrates necessary skills and competencies for the job, determined through ongoing assessments.
Proficient speaking, reading, and writing English, especially for safety‑critical tasks.
Effectively communicates with patients, physicians, family, and co‑workers; uses positive language.
Operates and troubleshoots equipment (fax, PC, printers, telephones, etc.).
Highly proficient computer application skills.
Essential Functions
People Essential Functions
Provides prompt, personalized service to all patients; responds to nurse calls, contacts nursing personnel, and follows through to meet patient needs.
Answers incoming calls, transfers as appropriate; facilitates throughput with timely communication.
Communicates positively with the health care team; reports pertinent data unbiasedly; escalates issues to staff and leadership as needed.
Uses time efficiently, offers assistance, and responds positively to requests from other team members.
Contributes to improvement of department scores for turnover, retention, and employee satisfaction on the unit‑based scorecard.
Service Essential Functions
Organizes unit workflow and paperwork; proactively problem‑solves and manages multiple priorities with minimal supervision.
Pulls/prints daily reports per unit standard (shift reports, charge nurse reports, handoff reports, My Daily Care Plan).
Coordinates requests to Facilities Management/Maintenance and Biomed; rounds to check environmental/equipment needs; courier duties for labs, tele boxes, etc.
Assists with physician calls, bed management, transfer services; coordinates with Operations Administrator; assists with transfers/transport for procedures; follows up on tests and procedures; removes patient from system upon discharge or transfer.
Models peer‑to‑peer accountability skills to improve department score for patient satisfaction.
Quality/Safety Essential Functions
Monitors and addresses noise level to improve patient satisfaction; responds promptly to patient calls.
Reports observations, conditions, problems of patients to licensed personnel to achieve desired outcomes; maintains patient privacy and safety.
Contributes to quality and safety scores via peer‑to‑peer accountability; supports initiatives to prevent pressure injuries, falls, and hospital‑acquired infections.
Finance Essential Functions
Self‑motivated to manage time effectively, prioritize daily tasks, minimize overtime; assists teammates.
Monitors and orders supplies, maintains par levels; notifies leadership when shortages occur.
Assists with patient and staffing needs (floats) across service line or hospital within scope or validated competencies.
Growth/Innovation Essential Functions
Offers innovative solutions via participation in performance improvement projects and shared governance; follows up on action items to ensure completion.
Identifies learning needs, consults with experts, seeks continuing education; updates individual development plan; engages in career discussions with management.
Supplemental Requirements
Work Attire
Uniform: Yes
Scrubs: No
Business professional: No
Other (department approved): Yes
On‑Call
Employees may be required to be on‑call during emergencies (Disaster, Severe Weather Events, etc.).
On Call: No
Travel
Travel specifications may vary by department.
Travel within Houston Metropolitan area: No
Travel outside Houston Metropolitan area: No
Seniority Level Entry level
Employment Type Part‑time
Job Function Administrative
Industries Hospitals and Health Care
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Houston Methodist Hospital
At Houston Methodist, the Unit Administrative Assistant (UAA) performs key functions that support the interprofessional team in delivering high quality, cost‑effective care. The UAA assists with transfers or transports for procedures, employs effective communication skills in all interactions, and promotes excellent customer relations. Prompt, personalized service to all patients is provided, responding to the nurse call system, contacting nursing personnel, and following through to meet patient needs. The UAA oversees multiple priorities, uses organizational skills to maintain an orderly environment, maintains competency in computer medical terminology, and practices Patient and Family‑Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect, and Excellence.
FLSA STATUS: Non‑exempt
Qualifications
Education:
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)
Experience:
Two years of secretarial/office, college/vocational training or patient care. Prior health care experience and/or medical terminology preferred.
Licenses and Certifications:
Required: BLS – Basic Life Support or Instructor (AHA). Preferred: none listed.
Skills and Abilities:
Demonstrates necessary skills and competencies for the job, determined through ongoing assessments.
Proficient speaking, reading, and writing English, especially for safety‑critical tasks.
Effectively communicates with patients, physicians, family, and co‑workers; uses positive language.
Operates and troubleshoots equipment (fax, PC, printers, telephones, etc.).
Highly proficient computer application skills.
Essential Functions
People Essential Functions
Provides prompt, personalized service to all patients; responds to nurse calls, contacts nursing personnel, and follows through to meet patient needs.
Answers incoming calls, transfers as appropriate; facilitates throughput with timely communication.
Communicates positively with the health care team; reports pertinent data unbiasedly; escalates issues to staff and leadership as needed.
Uses time efficiently, offers assistance, and responds positively to requests from other team members.
Contributes to improvement of department scores for turnover, retention, and employee satisfaction on the unit‑based scorecard.
Service Essential Functions
Organizes unit workflow and paperwork; proactively problem‑solves and manages multiple priorities with minimal supervision.
Pulls/prints daily reports per unit standard (shift reports, charge nurse reports, handoff reports, My Daily Care Plan).
Coordinates requests to Facilities Management/Maintenance and Biomed; rounds to check environmental/equipment needs; courier duties for labs, tele boxes, etc.
Assists with physician calls, bed management, transfer services; coordinates with Operations Administrator; assists with transfers/transport for procedures; follows up on tests and procedures; removes patient from system upon discharge or transfer.
Models peer‑to‑peer accountability skills to improve department score for patient satisfaction.
Quality/Safety Essential Functions
Monitors and addresses noise level to improve patient satisfaction; responds promptly to patient calls.
Reports observations, conditions, problems of patients to licensed personnel to achieve desired outcomes; maintains patient privacy and safety.
Contributes to quality and safety scores via peer‑to‑peer accountability; supports initiatives to prevent pressure injuries, falls, and hospital‑acquired infections.
Finance Essential Functions
Self‑motivated to manage time effectively, prioritize daily tasks, minimize overtime; assists teammates.
Monitors and orders supplies, maintains par levels; notifies leadership when shortages occur.
Assists with patient and staffing needs (floats) across service line or hospital within scope or validated competencies.
Growth/Innovation Essential Functions
Offers innovative solutions via participation in performance improvement projects and shared governance; follows up on action items to ensure completion.
Identifies learning needs, consults with experts, seeks continuing education; updates individual development plan; engages in career discussions with management.
Supplemental Requirements
Work Attire
Uniform: Yes
Scrubs: No
Business professional: No
Other (department approved): Yes
On‑Call
Employees may be required to be on‑call during emergencies (Disaster, Severe Weather Events, etc.).
On Call: No
Travel
Travel specifications may vary by department.
Travel within Houston Metropolitan area: No
Travel outside Houston Metropolitan area: No
Seniority Level Entry level
Employment Type Part‑time
Job Function Administrative
Industries Hospitals and Health Care
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