Peoples Bank
Join to apply for the
Head Teller
role at
Peoples Bank .
Be among the first 25 applicants.
Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award winning culture? We are one of the largest 150 banks in the United States with 130 full service branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland.
Peoples Bank is a community bank dedicated to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since 2003.
We are proud of the following national accolades: American Banker Best Banks to Work For 2021-2025, Top Workplaces USA national award 2022-2025, Newsweek’s America’s Best Banks and Greatest Workplaces 2023-2025, Forbes America’s Best Banks 2024-2025, Forbes Best-in-State Banks 2020-2025, TIME’s America’s Growth Leaders 2026 award winner.
Our benefits package includes 401(k) with employer match, employee stock purchase plan, education assistance programs, paid vacation and holidays.
Job Purpose This position is responsible for the day-to-day operations of the branch teller area and supporting overall branch operational soundness. The Head Teller will lead the teller team, coach and develop new and veteran tellers, and assist the Branch Manager with bank expectations and standards.
Key Responsibilities
Lead by example, managing the day-to-day operations of the teller line.
Schedule teller line coverage to ensure proper staffing and meet referral goals.
Serve as the branch point person for audit preparation based on Standard Operating Procedures.
Ensure branch team follows procedures and educate on policy changes.
Assist Branch Manager with hiring teller staff.
Provide coaching to develop the teller line team.
Monitor performance and report to management.
Deliver superior customer service with a friendly demeanor and willingness to help.
Maintain confidentiality of customer business.
Initiate conversations to uncover customer needs and refer to platform associates.
Balance and record transactions, correct outages, and enlist help as needed.
Receive checks and cash for deposit, verify amounts, and examine checks for endorsement and negotiability.
Process complex multi-step teller transactions.
Define and offer solutions to resolve problems, offering follow-up as needed.
Adhere to operational standards regarding security, risk management, and compliance.
Complete required training for all bank and branch policies and procedures.
Conduct sales calls via phone or video conferencing to meet calling goals.
Maintain a working knowledge of the product line offered.
Meet scheduled working hours as designated by manager.
Adhere to Retail Branch Standards including dress code.
Perform special projects as assigned.
Required Qualifications
High School Diploma or GED.
1+ years related work experience in customer service.
Ability to work in a fast-paced environment with high accuracy.
Trustworthy and confidential behavior.
Proficient knowledge of Windows and Microsoft Office.
Excellent verbal and written communication skills.
Positive and professional attitude.
Ability to address and coach co-workers.
Client focused.
Proven team player.
Daily flexible and reliable transportation.
Consistent standing to perform role, bending or squatting as required.
Ability to lift up to 25 lbs.
Able to travel for internal education and meetings, including overnight stay and long travel; travel may be required to cover other branches.
Basic Qualifications
High School Diploma or GED.
1+ years related work experience in customer service.
Daily flexible and reliable transportation.
Consistent standing to perform duties; bending or squatting as required.
Ability to lift up to 25 lbs.
Travel for internal education and meetings, including overnight stay and multiple hours of travel; travel may be required to cover other branches.
Equal Opportunity Employer M/F/Disabled/Vet. If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.
#J-18808-Ljbffr
Head Teller
role at
Peoples Bank .
Be among the first 25 applicants.
Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award winning culture? We are one of the largest 150 banks in the United States with 130 full service branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland.
Peoples Bank is a community bank dedicated to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since 2003.
We are proud of the following national accolades: American Banker Best Banks to Work For 2021-2025, Top Workplaces USA national award 2022-2025, Newsweek’s America’s Best Banks and Greatest Workplaces 2023-2025, Forbes America’s Best Banks 2024-2025, Forbes Best-in-State Banks 2020-2025, TIME’s America’s Growth Leaders 2026 award winner.
Our benefits package includes 401(k) with employer match, employee stock purchase plan, education assistance programs, paid vacation and holidays.
Job Purpose This position is responsible for the day-to-day operations of the branch teller area and supporting overall branch operational soundness. The Head Teller will lead the teller team, coach and develop new and veteran tellers, and assist the Branch Manager with bank expectations and standards.
Key Responsibilities
Lead by example, managing the day-to-day operations of the teller line.
Schedule teller line coverage to ensure proper staffing and meet referral goals.
Serve as the branch point person for audit preparation based on Standard Operating Procedures.
Ensure branch team follows procedures and educate on policy changes.
Assist Branch Manager with hiring teller staff.
Provide coaching to develop the teller line team.
Monitor performance and report to management.
Deliver superior customer service with a friendly demeanor and willingness to help.
Maintain confidentiality of customer business.
Initiate conversations to uncover customer needs and refer to platform associates.
Balance and record transactions, correct outages, and enlist help as needed.
Receive checks and cash for deposit, verify amounts, and examine checks for endorsement and negotiability.
Process complex multi-step teller transactions.
Define and offer solutions to resolve problems, offering follow-up as needed.
Adhere to operational standards regarding security, risk management, and compliance.
Complete required training for all bank and branch policies and procedures.
Conduct sales calls via phone or video conferencing to meet calling goals.
Maintain a working knowledge of the product line offered.
Meet scheduled working hours as designated by manager.
Adhere to Retail Branch Standards including dress code.
Perform special projects as assigned.
Required Qualifications
High School Diploma or GED.
1+ years related work experience in customer service.
Ability to work in a fast-paced environment with high accuracy.
Trustworthy and confidential behavior.
Proficient knowledge of Windows and Microsoft Office.
Excellent verbal and written communication skills.
Positive and professional attitude.
Ability to address and coach co-workers.
Client focused.
Proven team player.
Daily flexible and reliable transportation.
Consistent standing to perform role, bending or squatting as required.
Ability to lift up to 25 lbs.
Able to travel for internal education and meetings, including overnight stay and long travel; travel may be required to cover other branches.
Basic Qualifications
High School Diploma or GED.
1+ years related work experience in customer service.
Daily flexible and reliable transportation.
Consistent standing to perform duties; bending or squatting as required.
Ability to lift up to 25 lbs.
Travel for internal education and meetings, including overnight stay and multiple hours of travel; travel may be required to cover other branches.
Equal Opportunity Employer M/F/Disabled/Vet. If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.
#J-18808-Ljbffr