Buncombe County Government
BCSO Control Room Operator page is loaded## BCSO Control Room Operatorremote type:
In Personlocations:
Asheville, NCtime type:
Full timeposted on:
Posted Yesterdaytime left to apply:
End Date: January 19, 2026 (12 days left to apply)job requisition id:
R05265This job posting expires at 11:59PM on January 18, 2026. No applications can be submitted after 11:59PM on January 18, 2026.Job Title:
BCSO Control Room OperatorDepartment: Detention CenterExternal Hiring Range:
- Compensation Grade: 2002Pay Range:Posted Internally and Externally**Purpose of the position:**This position is responsible for performing a variety of duties pertaining to the safety and security of the officers, inmates, and facilities of the County Court House and Detention Center, including monitoring security cameras for emergencies and reporting situations to the on-duty supervisor.**Minimum Education, Training and/or Experience (required at time of hire):** High School diploma or equivalent and three (3) years of experience in a criminal justice or emergency services field; or an equivalent combination of education and experience.**Essential Functions of the position:*** Monitoring security cameras in the Detention Facility and Court House to identify and address any emergency situations of possible issues that arise and allowing access to the facilities when needed.* Responsible for receiving radio and telephone messages, answering public calls and transferring calls to appropriate staff, relaying messages to appropriate staff.* Receives calls and dispatches appropriate personnel in accordance with established procedures* Operates a computer terminal connected to the Jail Management software and communicates the allowable information as appropriate.* Responsible for egress and access doors for the facility as requested or necessary.* Provides information to public as allowed by policy and state law as requested.* Performs other related duties as assigned.**Knowledge, Skills, Abilities:*** Knowledge of local laws, ordinances and the North Carolina General Statutes pertaining to the commitment and confinement of inmates.* Ability to use considerable tact and firmness in obtaining information from distressed persons.* Ability to exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls.* Working knowledge of the geographical layout of the Detention Facility and the general work flow of both foot traffic and vehicle traffic in and around the facility.* Working knowledge of the operation of two-way radio equipment and related Federal Communication Commission regulations.* Knowledge of practices and procedures involved in inmate management.* Some knowledge of the operation and location of law enforcement units.* Skill in the operation of two-way radio equipment.* Ability to exercise sound judgment in emergency situations.* Ability to speak clearly, distinctly and politely.* Ability to deal tactfully and courteously with the public.* Ability to maintain simple but effective files, records and reports.* Ability to establish and maintain effective working relationships as necessitated by work assignments.* Ability to maintain courteous and tactful relationships with families of inmates, attorneys, ministers and other persons concerned with the welfare of individual inmates.* Ability to take prompt and effective action during detention facility emergencies.Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.**Employees in positions that are approved for remote work must reside within a 2-hour drive from the position's assigned Buncombe County facility.**Select a job and click the blue Apply button to complete your application. Please attach a resume and cover letter if possible. Then, submit your application by the Job Posting End Date to be considered.Our hiring managers begin reviewing applications after the Job Posting End Date and will contact applicants soon after. Thank you for your patience as we give each application the time and attention that it deserves.We are committed to building an inclusive workforce that is representative of our diverse community. If you have equivalent experience and/or education we encourage you to apply. #J-18808-Ljbffr
In Personlocations:
Asheville, NCtime type:
Full timeposted on:
Posted Yesterdaytime left to apply:
End Date: January 19, 2026 (12 days left to apply)job requisition id:
R05265This job posting expires at 11:59PM on January 18, 2026. No applications can be submitted after 11:59PM on January 18, 2026.Job Title:
BCSO Control Room OperatorDepartment: Detention CenterExternal Hiring Range:
- Compensation Grade: 2002Pay Range:Posted Internally and Externally**Purpose of the position:**This position is responsible for performing a variety of duties pertaining to the safety and security of the officers, inmates, and facilities of the County Court House and Detention Center, including monitoring security cameras for emergencies and reporting situations to the on-duty supervisor.**Minimum Education, Training and/or Experience (required at time of hire):** High School diploma or equivalent and three (3) years of experience in a criminal justice or emergency services field; or an equivalent combination of education and experience.**Essential Functions of the position:*** Monitoring security cameras in the Detention Facility and Court House to identify and address any emergency situations of possible issues that arise and allowing access to the facilities when needed.* Responsible for receiving radio and telephone messages, answering public calls and transferring calls to appropriate staff, relaying messages to appropriate staff.* Receives calls and dispatches appropriate personnel in accordance with established procedures* Operates a computer terminal connected to the Jail Management software and communicates the allowable information as appropriate.* Responsible for egress and access doors for the facility as requested or necessary.* Provides information to public as allowed by policy and state law as requested.* Performs other related duties as assigned.**Knowledge, Skills, Abilities:*** Knowledge of local laws, ordinances and the North Carolina General Statutes pertaining to the commitment and confinement of inmates.* Ability to use considerable tact and firmness in obtaining information from distressed persons.* Ability to exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls.* Working knowledge of the geographical layout of the Detention Facility and the general work flow of both foot traffic and vehicle traffic in and around the facility.* Working knowledge of the operation of two-way radio equipment and related Federal Communication Commission regulations.* Knowledge of practices and procedures involved in inmate management.* Some knowledge of the operation and location of law enforcement units.* Skill in the operation of two-way radio equipment.* Ability to exercise sound judgment in emergency situations.* Ability to speak clearly, distinctly and politely.* Ability to deal tactfully and courteously with the public.* Ability to maintain simple but effective files, records and reports.* Ability to establish and maintain effective working relationships as necessitated by work assignments.* Ability to maintain courteous and tactful relationships with families of inmates, attorneys, ministers and other persons concerned with the welfare of individual inmates.* Ability to take prompt and effective action during detention facility emergencies.Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.**Employees in positions that are approved for remote work must reside within a 2-hour drive from the position's assigned Buncombe County facility.**Select a job and click the blue Apply button to complete your application. Please attach a resume and cover letter if possible. Then, submit your application by the Job Posting End Date to be considered.Our hiring managers begin reviewing applications after the Job Posting End Date and will contact applicants soon after. Thank you for your patience as we give each application the time and attention that it deserves.We are committed to building an inclusive workforce that is representative of our diverse community. If you have equivalent experience and/or education we encourage you to apply. #J-18808-Ljbffr