Veterans Guardian VA Claim Consulting
Customer Service Representative
Veterans Guardian VA Claim Consulting, Scottsdale, Arizona, us, 85261
Veterans Guardian
Veterans Guardian
is a pre‑filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.
Job Description We are seeking a highly organized and detail‑oriented individual to join our team in a high‑volume client support role. As a Customer Service Representative, you will be the first line of contact for veterans reaching out for assistance. This role requires managing a steady stream of incoming calls, updating and maintaining veteran information through our Customer Relationship Management (CRM) software, coordinating appointment scheduling, and ensuring each veteran client has complete and accurate documentation. You will also maintain internal contact directories, support onsite guest needs, and act as a key liaison for both internal teams and external contacts.
Key Responsibilities
Professionally handle and route a high volume of inbound calls
Update veteran interactions and progress in the Salesforce CRM with detailed notes
Schedule appointments and coordinate calendars for multiple team members
Exhibit strong organizational and multitasking skills while supporting various teams
Ensure documentation for each veteran client is complete and accurately maintained
Keep internal directories and contact records current
Serve as the central communication point for internal departments and external partners
Work Location This is a full‑time, onsite role located at
6991 E Camelback Rd Suite A‑300
Work Hours Monday – Friday 9:30 am – 6:00 pm
Qualifications
Confident and professional phone communication skills
Demonstrated computer proficiency
Comfortable navigating Microsoft applications (Word, Excel, Outlook, Calendar, etc.)
Average or above‑average typing speed and accuracy
Preference given to Veterans or Spouses of Veterans to better connect with our clients
Ability to quickly learn company structure, policy, and departmental functions
Must gain working knowledge of the VA Claims process and our company’s consulting services
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
#J-18808-Ljbffr
is a pre‑filing consulting firm helping position veterans to achieve the disability rating they are eligible for when they file their claim for VA disability benefits and compensation.
Job Description We are seeking a highly organized and detail‑oriented individual to join our team in a high‑volume client support role. As a Customer Service Representative, you will be the first line of contact for veterans reaching out for assistance. This role requires managing a steady stream of incoming calls, updating and maintaining veteran information through our Customer Relationship Management (CRM) software, coordinating appointment scheduling, and ensuring each veteran client has complete and accurate documentation. You will also maintain internal contact directories, support onsite guest needs, and act as a key liaison for both internal teams and external contacts.
Key Responsibilities
Professionally handle and route a high volume of inbound calls
Update veteran interactions and progress in the Salesforce CRM with detailed notes
Schedule appointments and coordinate calendars for multiple team members
Exhibit strong organizational and multitasking skills while supporting various teams
Ensure documentation for each veteran client is complete and accurately maintained
Keep internal directories and contact records current
Serve as the central communication point for internal departments and external partners
Work Location This is a full‑time, onsite role located at
6991 E Camelback Rd Suite A‑300
Work Hours Monday – Friday 9:30 am – 6:00 pm
Qualifications
Confident and professional phone communication skills
Demonstrated computer proficiency
Comfortable navigating Microsoft applications (Word, Excel, Outlook, Calendar, etc.)
Average or above‑average typing speed and accuracy
Preference given to Veterans or Spouses of Veterans to better connect with our clients
Ability to quickly learn company structure, policy, and departmental functions
Must gain working knowledge of the VA Claims process and our company’s consulting services
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
#J-18808-Ljbffr