Memorial Healthcare System
Patient Financial Service Representative-Total Heart Center-FT-Days-MRH
Memorial Healthcare System, Florida, New York, United States
Summary
The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting.
The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified.
Ensures all required notices and consent forms are signed accordingly.
Responsibilities
Verifies insurance benefits, obtains insurance cards, and confirms that coverage is active; determines correct insurance filing order when multiple coverages are effective.
Explains policies, including regulatory and financial consent forms, and secures all required signatures.
Performs patient discharge functions, including reviewing the after‑visit summary (AVS), scheduling future appointments, and making referrals.
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
Confirms physician and prescription orders ensuring accuracy.
Schedules walk‑in appointments for services offered.
Collects patient out‑of‑pocket responsibility per collection guidelines and provides patient estimates as requested.
Prepares and balances a daily deposit of all payment collections.
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
Guides the patient to the appropriate destination for services.
Obtains pre‑certification and authorization.
Competencies
Accountability, Accuracy & Quality
Customer Service
Effective Communication
Organization Skills
Patient and Family Centered Care
Problem Solving
Productivity
Responding to Change
Standards of Behavior
Team Work
Education and Certification Requirements
High School Diploma or Equivalent (Required)
Additional Job Information
Complexity of work requires excellent communication skills, critical thinking, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Requires the ability to build collaborative relationships.
No experience required; one (1) year of related hospital, medical office, or customer service experience preferred.
In Memorial Physician Group (specialty practices):
Obtain specialty authorizations.
Handle authorization denial and peer‑to‑peer process.
Patient care navigation (e.g., surgical and procedural coordination and scheduling for specific populations).
Handle all incoming calls and physician/hospital back‑line.
Obtain and confirm referrals.
In the Hospital:
Upon validation of patient identity, place identification band on patient.
Obtain signatures for hospital‑specific regulatory forms not required in an ambulatory or office setting.
Obtain authorizations for walk‑in appointments.
Determine when financial assistance is needed.
In Memorial Primary Care:
MIH‑MPC program patient referral, payment collection, and eligibility scheduling.
Process referral work‑ques and same‑day access requests.
Work with Patient Access Center on real‑time patient requests.
Address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
Working Conditions and Physical Requirements
Bending and Stooping = 60%
Climbing = 0%
Keyboard Entry = 100%
Kneeling = 0%
Lifting/Carrying Patients 35 pounds or Greater = 60%
Lifting or Carrying 0‑25 lbs Non‑Patient = 80%
Lifting or Carrying 25‑75 lbs Non‑Patient = 40%
Lifting or Carrying > 75 lbs Non‑Patient = 0%
Pushing or Pulling 0‑25 lbs Non‑Patient = 80%
Pushing or Pulling 26‑75 lbs Non‑Patient = 80%
Pushing or Pulling > 75 lbs Non‑Patient = 0%
Reaching = 80%
Repetitive Movement Hand/Arm = 80%
Sitting = 80%
Squatting = 80%
Standing = 80%
Walking = 80%
Audible Speech = 80%
Hearing Acuity = 80%
Depth Perception = 80%
Seeing – Far = 80%
Seeing – Near = 80%
Bio hazardous Waste = 60%
Biological Hazards – Respiratory = 60%
Biological Hazards – Skin or Ingestion = 60%
Blood and/or Bodily Fluids = 60%
Communicable Diseases and/or Pathogens = 60%
Gas/Vapors/Fumes = 60%
Hazardous Chemicals = 60%
Hazardous Medication = 60%
Latex = 60%
Computer Monitor = 100%
Needles/Sharp Objects = 60%
Potential for Physical Assault = 40%
Wet or Slippery Surfaces = 40%
Shift Days
Disclaimer This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.
It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer.
We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).
You must indicate your status on your application to take advantage of this program.
Employment is subject to post‑offer, pre‑placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954‑276‑8340 (M‑F, 8 am‑5 pm) or email TalentAcquisitionCenter@mhs.net.
#J-18808-Ljbffr
The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified.
Ensures all required notices and consent forms are signed accordingly.
Responsibilities
Verifies insurance benefits, obtains insurance cards, and confirms that coverage is active; determines correct insurance filing order when multiple coverages are effective.
Explains policies, including regulatory and financial consent forms, and secures all required signatures.
Performs patient discharge functions, including reviewing the after‑visit summary (AVS), scheduling future appointments, and making referrals.
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
Confirms physician and prescription orders ensuring accuracy.
Schedules walk‑in appointments for services offered.
Collects patient out‑of‑pocket responsibility per collection guidelines and provides patient estimates as requested.
Prepares and balances a daily deposit of all payment collections.
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
Guides the patient to the appropriate destination for services.
Obtains pre‑certification and authorization.
Competencies
Accountability, Accuracy & Quality
Customer Service
Effective Communication
Organization Skills
Patient and Family Centered Care
Problem Solving
Productivity
Responding to Change
Standards of Behavior
Team Work
Education and Certification Requirements
High School Diploma or Equivalent (Required)
Additional Job Information
Complexity of work requires excellent communication skills, critical thinking, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Requires the ability to build collaborative relationships.
No experience required; one (1) year of related hospital, medical office, or customer service experience preferred.
In Memorial Physician Group (specialty practices):
Obtain specialty authorizations.
Handle authorization denial and peer‑to‑peer process.
Patient care navigation (e.g., surgical and procedural coordination and scheduling for specific populations).
Handle all incoming calls and physician/hospital back‑line.
Obtain and confirm referrals.
In the Hospital:
Upon validation of patient identity, place identification band on patient.
Obtain signatures for hospital‑specific regulatory forms not required in an ambulatory or office setting.
Obtain authorizations for walk‑in appointments.
Determine when financial assistance is needed.
In Memorial Primary Care:
MIH‑MPC program patient referral, payment collection, and eligibility scheduling.
Process referral work‑ques and same‑day access requests.
Work with Patient Access Center on real‑time patient requests.
Address prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
Working Conditions and Physical Requirements
Bending and Stooping = 60%
Climbing = 0%
Keyboard Entry = 100%
Kneeling = 0%
Lifting/Carrying Patients 35 pounds or Greater = 60%
Lifting or Carrying 0‑25 lbs Non‑Patient = 80%
Lifting or Carrying 25‑75 lbs Non‑Patient = 40%
Lifting or Carrying > 75 lbs Non‑Patient = 0%
Pushing or Pulling 0‑25 lbs Non‑Patient = 80%
Pushing or Pulling 26‑75 lbs Non‑Patient = 80%
Pushing or Pulling > 75 lbs Non‑Patient = 0%
Reaching = 80%
Repetitive Movement Hand/Arm = 80%
Sitting = 80%
Squatting = 80%
Standing = 80%
Walking = 80%
Audible Speech = 80%
Hearing Acuity = 80%
Depth Perception = 80%
Seeing – Far = 80%
Seeing – Near = 80%
Bio hazardous Waste = 60%
Biological Hazards – Respiratory = 60%
Biological Hazards – Skin or Ingestion = 60%
Blood and/or Bodily Fluids = 60%
Communicable Diseases and/or Pathogens = 60%
Gas/Vapors/Fumes = 60%
Hazardous Chemicals = 60%
Hazardous Medication = 60%
Latex = 60%
Computer Monitor = 100%
Needles/Sharp Objects = 60%
Potential for Physical Assault = 40%
Wet or Slippery Surfaces = 40%
Shift Days
Disclaimer This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.
It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer.
We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).
You must indicate your status on your application to take advantage of this program.
Employment is subject to post‑offer, pre‑placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954‑276‑8340 (M‑F, 8 am‑5 pm) or email TalentAcquisitionCenter@mhs.net.
#J-18808-Ljbffr