Duke
Strategic Services Associate-Support Services
Duke, Durham, North Carolina, United States, 27703
Associate-Support Services
Work Arrangement: Regular Requisition Number: 262174 Location: Durham, NC 27710 Date Posted: Jan 7, 2026 At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Nursing Highlights
Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000+ registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) General Description of the Job Class
Contribute to the achievement of the DUHS mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance. Duties and Responsibilities of this Level
Plan activities aimed at improving the hospital's performance in operations or clinical quality. Identify opportunities for improved performance. Analyze data to identify adverse trends and/or undesirable performance. Utilize performance improvement techniques and methodologies. Serve as a project manager for interdisciplinary teams. Design and implement strategies for enhancing performance. Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Contribute to the establishment of performance improvement priorities for departments, functional units and for the organization as a whole. Support organization's efforts to maintain compliance with regulations and accreditation standards. Monitor compliance through formal and informal processes. Recognize opportunities for improving compliance. Design and implement strategies for enhancing compliance. Increase organizational understanding of performance improvement methodologies and principles and compliance through the support of and participation in formal and informal professional development activities. Serve as an expert resource on performance improvement and compliance as it relates to organizational role. Produce reports and presentations on performance improvement and compliance. Develop, maintain and enhance knowledge through orientation, self‑evaluation and professional development. Responsibilities may include varying levels of strategic planning and human and fiscal resource management. Perform other related duties incidental to the work described herein. Required Qualifications at this Level
Education
Bachelor’s degree in a business or health‑related field is required. Experience
Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/process improvement. Experience leading work teams is required. Experience can be supplemented with a Master’s degree, which is equivalent to two years of experience. Knowledge, Skills, and Abilities
Effective written and verbal communication skills. Ability to communicate with customers/staff with diverse educational backgrounds. Analysis of data and processes for opportunities for improvement. Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, and organization. Knowledge of accreditation standards and regulations related to healthcare. Attention to detail and accuracy. Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo. Nearest Major Market: Durham Nearest Secondary Market: Raleigh
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Work Arrangement: Regular Requisition Number: 262174 Location: Durham, NC 27710 Date Posted: Jan 7, 2026 At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Nursing Highlights
Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000+ registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) General Description of the Job Class
Contribute to the achievement of the DUHS mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance. Duties and Responsibilities of this Level
Plan activities aimed at improving the hospital's performance in operations or clinical quality. Identify opportunities for improved performance. Analyze data to identify adverse trends and/or undesirable performance. Utilize performance improvement techniques and methodologies. Serve as a project manager for interdisciplinary teams. Design and implement strategies for enhancing performance. Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Contribute to the establishment of performance improvement priorities for departments, functional units and for the organization as a whole. Support organization's efforts to maintain compliance with regulations and accreditation standards. Monitor compliance through formal and informal processes. Recognize opportunities for improving compliance. Design and implement strategies for enhancing compliance. Increase organizational understanding of performance improvement methodologies and principles and compliance through the support of and participation in formal and informal professional development activities. Serve as an expert resource on performance improvement and compliance as it relates to organizational role. Produce reports and presentations on performance improvement and compliance. Develop, maintain and enhance knowledge through orientation, self‑evaluation and professional development. Responsibilities may include varying levels of strategic planning and human and fiscal resource management. Perform other related duties incidental to the work described herein. Required Qualifications at this Level
Education
Bachelor’s degree in a business or health‑related field is required. Experience
Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/process improvement. Experience leading work teams is required. Experience can be supplemented with a Master’s degree, which is equivalent to two years of experience. Knowledge, Skills, and Abilities
Effective written and verbal communication skills. Ability to communicate with customers/staff with diverse educational backgrounds. Analysis of data and processes for opportunities for improvement. Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, and organization. Knowledge of accreditation standards and regulations related to healthcare. Attention to detail and accuracy. Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo. Nearest Major Market: Durham Nearest Secondary Market: Raleigh
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