Comcast
Residential Installation & Service Technician
Comcast, Rockford, Illinois, United States, 61103
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
Job Summary Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets or exceeds company standards and metrics, and completes necessary certifications and education for the current role and for consideration for advancement. Functions in an entry‑level position with increasing proficiency and decreasing onsite supervision.
Compensation $18.20 per hour, plus quarterly bonuses and paid training. Comprehensive benefits package effective Day 1, including health, dental, vision, highly discounted cable services, 21 paid days off and 8 company‑observed holidays.
Core Responsibilities
Performs installations and changes of service, while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements and local ordinances, and completes all customer interactions as required.
Performs service calls, troubleshoots the drop from the tap to the customer's equipment, assesses and designs basic home networks using coaxial cable, Ethernet, Wi‑Fi, and Multimedia over Coax Alliance (MoCA).
Completes associated record keeping in a timely manner to ensure all work details are entered in the customer's account.
Determines acceptability of service by reviewing and confirming quality of service, adjusting or fixing service to provide the best possible service for the customer.
Supports Wi‑Fi installation and troubles, determining appropriate device placement, designing the Wi‑Fi network, considering channels, interference and utilization, and providing advanced customer education.
Communicates, engages, and educates customers on products and services, including channel lineup, applications, equipment use, and company policies.
Cleans, maintains, and stocks vehicle and equipment, reports needed repairs or service, and reports accidents, losses, injuries, or property damage to supervisor and customer as required.
Reconciles with warehouse regarding issued customer premise equipment (CPE).
Properly operates and maintains installation tools, technology and equipment such as hand tools, light power tools, meters, and ladders.
Demonstrates ability to navigate digital tools including work order management and digital diagnostics.
Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipality requirements.
Uses sound judgment in decision‑making, problem‑solving, project management, and accepts ownership of personal decisions, behavior, and actions.
Performs jobs from high places (on poles and roofs), climbs poles with proper equipment, and works with ladders and bucket trucks as required by the system.
Manipulates objects such as pens, keyboards, mice, connectors, fasteners, and wire using hand tools.
Lifts and carries loads of 70 lbs or more, works in confined spaces such as crawl spaces or attics, stands 50‑70% of the time, and works near power lines and electricity.
Works within manufacturer’s rated weight capacity for all equipment, including ladders and aerial lifts.
Drives company vehicle safely and responsibly during scheduled work days and maintains a valid driver’s license.
Effectively communicates with customers and coworkers.
Uses close vision and peripheral vision to adjust focus for tools, equipment, and objects to complete duties.
May be exposed to dogs or other animals in construction areas and home environments.
Completes required training and passes certification tests within the specified timeframe.
Works in various weather conditions, including heat, cold, rain, and other precipitation.
Normal work shift may include weekends, 10‑hour days for 4 days a week, and/or mandatory overtime including weekends, evenings, and holidays.
Meets or exceeds established goals and performance metrics.
Maintains regular, consistent, and punctual attendance, and works nights, weekends, and variable schedules as necessary.
Performs other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand our Operating Principles and apply them in all work.
Own the customer experience, thinking and acting in ways that put customers first and promote our products and services.
Know your stuff—be enthusiastic learners, users, and advocates of our technology, products, and digital tools.
Win as a team—work together, be open to new ideas, and make big things happen.
Participate in the Net Promoter System by joining huddles, making call‑backs, and helping elevate opportunities to improve customer experience.
Drive results and growth.
Support a culture of inclusion in how we work and lead.
Do what’s right for each other, our customers, investors, and our communities.
Disclaimer This information indicates the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, or qualifications.
Skills Customer‑Focused; Professional Etiquette; Adaptability; Technical Knowledge; Self‑Motivation; Critical Thinking Problem‑Solving; Resilience; Communication
Salary Base Pay: $18.20 per hour (as stated above)
Education High School Diploma / GED
Seniority Level Associate
Employment Type Full‑time
Comcast is an equal opportunity workplace. We consider all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.
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Job Summary Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets or exceeds company standards and metrics, and completes necessary certifications and education for the current role and for consideration for advancement. Functions in an entry‑level position with increasing proficiency and decreasing onsite supervision.
Compensation $18.20 per hour, plus quarterly bonuses and paid training. Comprehensive benefits package effective Day 1, including health, dental, vision, highly discounted cable services, 21 paid days off and 8 company‑observed holidays.
Core Responsibilities
Performs installations and changes of service, while adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements and local ordinances, and completes all customer interactions as required.
Performs service calls, troubleshoots the drop from the tap to the customer's equipment, assesses and designs basic home networks using coaxial cable, Ethernet, Wi‑Fi, and Multimedia over Coax Alliance (MoCA).
Completes associated record keeping in a timely manner to ensure all work details are entered in the customer's account.
Determines acceptability of service by reviewing and confirming quality of service, adjusting or fixing service to provide the best possible service for the customer.
Supports Wi‑Fi installation and troubles, determining appropriate device placement, designing the Wi‑Fi network, considering channels, interference and utilization, and providing advanced customer education.
Communicates, engages, and educates customers on products and services, including channel lineup, applications, equipment use, and company policies.
Cleans, maintains, and stocks vehicle and equipment, reports needed repairs or service, and reports accidents, losses, injuries, or property damage to supervisor and customer as required.
Reconciles with warehouse regarding issued customer premise equipment (CPE).
Properly operates and maintains installation tools, technology and equipment such as hand tools, light power tools, meters, and ladders.
Demonstrates ability to navigate digital tools including work order management and digital diagnostics.
Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipality requirements.
Uses sound judgment in decision‑making, problem‑solving, project management, and accepts ownership of personal decisions, behavior, and actions.
Performs jobs from high places (on poles and roofs), climbs poles with proper equipment, and works with ladders and bucket trucks as required by the system.
Manipulates objects such as pens, keyboards, mice, connectors, fasteners, and wire using hand tools.
Lifts and carries loads of 70 lbs or more, works in confined spaces such as crawl spaces or attics, stands 50‑70% of the time, and works near power lines and electricity.
Works within manufacturer’s rated weight capacity for all equipment, including ladders and aerial lifts.
Drives company vehicle safely and responsibly during scheduled work days and maintains a valid driver’s license.
Effectively communicates with customers and coworkers.
Uses close vision and peripheral vision to adjust focus for tools, equipment, and objects to complete duties.
May be exposed to dogs or other animals in construction areas and home environments.
Completes required training and passes certification tests within the specified timeframe.
Works in various weather conditions, including heat, cold, rain, and other precipitation.
Normal work shift may include weekends, 10‑hour days for 4 days a week, and/or mandatory overtime including weekends, evenings, and holidays.
Meets or exceeds established goals and performance metrics.
Maintains regular, consistent, and punctual attendance, and works nights, weekends, and variable schedules as necessary.
Performs other duties and responsibilities as assigned.
Employees At All Levels Are Expected To
Understand our Operating Principles and apply them in all work.
Own the customer experience, thinking and acting in ways that put customers first and promote our products and services.
Know your stuff—be enthusiastic learners, users, and advocates of our technology, products, and digital tools.
Win as a team—work together, be open to new ideas, and make big things happen.
Participate in the Net Promoter System by joining huddles, making call‑backs, and helping elevate opportunities to improve customer experience.
Drive results and growth.
Support a culture of inclusion in how we work and lead.
Do what’s right for each other, our customers, investors, and our communities.
Disclaimer This information indicates the general nature and level of work performed by employees in this role. It is not a comprehensive inventory of all duties, responsibilities, or qualifications.
Skills Customer‑Focused; Professional Etiquette; Adaptability; Technical Knowledge; Self‑Motivation; Critical Thinking Problem‑Solving; Resilience; Communication
Salary Base Pay: $18.20 per hour (as stated above)
Education High School Diploma / GED
Seniority Level Associate
Employment Type Full‑time
Comcast is an equal opportunity workplace. We consider all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law.
#J-18808-Ljbffr