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PeoplesBank

Banking Center Assistant Manager - Sixteen Acres, MA

PeoplesBank, Sixteen Acres, Massachusetts, United States

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Banking Center Assistant Manager - Sixteen Acres, MA Join to apply for the

Banking Center Assistant Manager - Sixteen Acres, MA

role at

PeoplesBank .

This role offers a base pay range of

$60,000.00/yr

to

$65,000.00/yr . Your exact compensation will depend on your skills and experience; talk with a recruiter for details.

Job Description Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, proudly leading the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award‑winning culture has earned us recognition as the

Best Place to Work

and

Best Local Bank . Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization.

Summary As a Banking Center Assistant Manager, you will be the heartbeat of our banking center, ensuring smooth operations and stellar customer service. You’ll lead and mentor a team of talented bankers, fostering their professional growth and creating a positive, engaging work environment. This position requires flexible hours, including early mornings, evenings, weekends, nights and/or holidays based on banking center needs, and is based on‑site at our branch in Sixteen Acres, MA.

Essential Duties And Responsibilities

Leadership & Development: Train, coach, and develop your team to reach their full potential. Provide constructive feedback, performance reviews, and development plans.

Customer Experience: Deliver exceptional customer service, build strong relationships, expand market share, handle complex transactions, approve exceptions, and resolve issues to ensure satisfaction.

Operations Management: Oversee daily operations, including opening/closing the banking center, managing staffing schedules, and ensuring compliance with security standards.

Sales & Service: Train your team on sales and service skills, lead product knowledge training, and identify opportunities for relationship retention and growth.

Community Engagement: Represent PeoplesBank at financial education and bank‑at‑work events, supporting business development and community engagement activities.

Other duties as assigned.

Education And Experience

Bachelor’s Degree from a four‑year college or university OR one to two years related experience and/or training; or an equivalent combination of education and experience.

Certifications

Requires National Mortgage Licensing System (NMLS) registration and ability to obtain said license after a period to be determined.

Must successfully complete the registration process, including (but not limited to) undergoing a criminal background and credit check and remain in compliance with NMLS regulations and rules.

Computer/Technical Skills

Knowledge of MS Office (Word, Excel).

Ability to use basic computer skills to enter/retrieve data.

Skills Required

Excellent verbal and written communication skills.

Excellent math and accounting skills.

Excellent personal and professional leadership skills.

Understanding of banking regulatory matters and procedures for proper operation.

Ability to perform various banking procedures and operations.

Ability to remain professional and composed under pressure.

Work Environment And Physical Demands The working conditions and physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Finance and Sales

Industries Banking

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