Ankle & Foot Centers of America
Patient Service Representative
at
Ankle & Foot Centers of America
Description Position: Patient Service Representative
Classification: Non-Exempt
Department: Front Desk
Reports To: Physician
Summary / Objective The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in‑out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values.
Essential Functions
Greet all patients and visitors with a smile
Enter and update patient demographics as needed
Complete insurance verifications for all patients
Exhibit excellent communication skills over the telephone and in‑person
Create correspondences, reports, memos and forms as requested by physicians and/or administration
Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
Check patients in and out in a timely and professional manner
Collect co‑payments, deductibles, co‑insurance and back balances for all services at check‑in
Demonstrate excellent customer service skills in all interactions
Work as a team with all departments within the company
Print new patient documents and forms as‑needed
Maintain inventory and submit front office supply order to administration
Keep the front desk and patient waiting area clean, neat and uncluttered at all times
Copy medical documents as requested following the proper procedures
Distribute mail, faxes and routine correspondences
Complete bank deposits as‑needed
Submit accurate End‑of‑Day (EOD)
When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered
Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations
Perform additional job related duties or projects as needed
Competencies
Effective communication skills
Teamwork oriented
Initiative
Proficient computer skills
Ethical conduct
Proficient typing skills
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands Employees must be able to sit for at least an hour at a time, stand and walk for up to 20 minutes at a time, assist with rooming patients, filing, and other basic office tasks, bend, stoop, and lift up to 5‑10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time.
Position Type and Expected Hours This is a full‑time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week training for this position is required to move forward in this position. Training may take place at another location.
Travel Moderate to frequent travel required based on the company needs and as job duties demand.
Required Education and Experience
High School diploma or equivalent
Preferred Education and Experience
Two to four years of experience in the health care industry
Seniority level Entry level
Employment type Full‑time
Job information
Job function: Health Care Provider
Industries: Hospitals and Health Care
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct, and timely reporting of any issues, and completion of compliance training is a condition of employment.
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at
Ankle & Foot Centers of America
Description Position: Patient Service Representative
Classification: Non-Exempt
Department: Front Desk
Reports To: Physician
Summary / Objective The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in‑out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values.
Essential Functions
Greet all patients and visitors with a smile
Enter and update patient demographics as needed
Complete insurance verifications for all patients
Exhibit excellent communication skills over the telephone and in‑person
Create correspondences, reports, memos and forms as requested by physicians and/or administration
Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
Check patients in and out in a timely and professional manner
Collect co‑payments, deductibles, co‑insurance and back balances for all services at check‑in
Demonstrate excellent customer service skills in all interactions
Work as a team with all departments within the company
Print new patient documents and forms as‑needed
Maintain inventory and submit front office supply order to administration
Keep the front desk and patient waiting area clean, neat and uncluttered at all times
Copy medical documents as requested following the proper procedures
Distribute mail, faxes and routine correspondences
Complete bank deposits as‑needed
Submit accurate End‑of‑Day (EOD)
When checking out patients, ensure all balances owed is collected and patient is charged for any DME or services rendered
Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations
Perform additional job related duties or projects as needed
Competencies
Effective communication skills
Teamwork oriented
Initiative
Proficient computer skills
Ethical conduct
Proficient typing skills
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands Employees must be able to sit for at least an hour at a time, stand and walk for up to 20 minutes at a time, assist with rooming patients, filing, and other basic office tasks, bend, stoop, and lift up to 5‑10 lbs. The position requires the ability to utilize the computer and keyboard for long periods of time.
Position Type and Expected Hours This is a full‑time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. Completion of a four to six week training for this position is required to move forward in this position. Training may take place at another location.
Travel Moderate to frequent travel required based on the company needs and as job duties demand.
Required Education and Experience
High School diploma or equivalent
Preferred Education and Experience
Two to four years of experience in the health care industry
Seniority level Entry level
Employment type Full‑time
Job information
Job function: Health Care Provider
Industries: Hospitals and Health Care
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct, and timely reporting of any issues, and completion of compliance training is a condition of employment.
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