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Texas Oncology

Scheduler

Texas Oncology, Waco, Texas, United States, 76796

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Overview The US Oncology Network is looking for a

Scheduler

to join our team at

Texas Oncology . This full‑time position will support our Waco location. This is a full‑time Monday‑Friday 8am‑5pm position with no weekends, call, or major holidays.

This position can be a 1, 2 or Sr level based on experience.

The US Oncology Network is one of the nation’s largest networks of community‑based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community‑based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading‑edge technology and research to deliver high‑quality, high‑touch, evidence‑based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us? Come join our team that is responsible for helping lead Texas Oncology in treating more patients diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short‑term and Long‑term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program, and discounts on some of your favorite retailers.

What does the Scheduler Do? Under direct supervision, the Scheduler is responsible for scheduling patient appointments and tests in an efficient and timely manner. The Scheduler answers all incoming calls and directs them to appropriate personnel, serves as a liaison between patients and medical staff, and may include outside scheduling and/or surgical scheduling responsibilities. The Scheduler supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

Answers all incoming calls; assesses callers’ needs and directs them to appropriate personnel, and pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.

Schedules new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines. For new and/or referred patients, sets up in the system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.

Obtains and enters all insurance authorization, and correspondence relating to referrals in patients’ charts and/or electronic medical records (EMR).

Collects co‑pays, deductible and other out‑of‑pocket amounts at the time of visit.

Maintains the primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.

Arranges for patients to have financial counseling as needed.

Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.

Follows policies and procedures to contribute to the efficiency of the front office, covering for other front office functions as requested.

Prepares correspondence, memos, forms and other typing as requested by supervisor.

May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre‑certification as required.

May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.

May be responsible for follow‑up on all pre‑operative tests to ensure clearance for surgical procedure and communicate with physician and patients if further testing is required before surgery is performed.

May be responsible for scheduling post‑operative follow‑up appointments with physicians.

Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Qualifications

Level 1

– High school diploma or equivalent required. Position is entry level and requires 0‑3 years’ experience, preferably in a medical office setting. Knowledge of medical terminology, scheduling, and/or authorization experience preferred. Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Level 2

– Minimum three years office experience, preferably in a medical office setting.

Level Sr

– Minimum five years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be within the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. It involves contact with patients and public.

Seniority level Entry level

Employment type Full‑time

Job function Management and Manufacturing

Industries Hospitals and Health Care

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