Extended Stay America
Guest Services Rep Full Time-104010
Extended Stay America, Port Reading, New Jersey, us, 07064
POSITION PURPOSE AND SUMMARY
Guest Services Representative (GSR) demonstrates and promotes a strong commitment to providing the best possible experience for our guests. The GSR is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also completes all necessary front‑office daily paperwork and ensures that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch
A Day in the Life
video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy
MAJOR / KEY JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow‑through.
Empowered to resolve guest issues through the Make it Right process; embraces ESA's service culture and treats all guests and associates with respect and kindness.
Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handles collection efforts of all in‑house balances; maintains all cash, credit card and city ledger accounts at the property.
Sets up, maintains, and takes down breakfast display in a timely manner.
Maintains an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
Sells the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards.
Conducts periodic tours of the property to ensure brand standards are met.
Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
Complies with all company policies and procedures, including key control policy and prompt reporting of safety and security issues.
OTHER DUTIES
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Engages in cross‑training in housekeeping and laundry areas to provide assistance as needed.
Performs other tasks as assigned by the management team.
BENEFITS
Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer‑paid basic life and AD&D insurance
Employer‑paid long‑term disability
Optional employee paid voluntary benefits
Short‑term disability
Buy‑up long‑term disability
Supplemental life insurance
Dependent life insurance
401(k) savings plan
Paid time off
Employee assistance program (EAP)
Employee perks program offering discounts to major companies
Compensation Pay range information for the position you are applying for is below. Disclaimer: compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Proficient operation of the property management system technology; ability to work through shift reports and perform audit functions as necessary.
Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Apply good judgment at all times.
Manage problems, address and solve guest‑related issues.
ENVIRONMENTAL JOB REQUIREMENTS
Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally push and/or pull carts and equipment up to 50 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
Occasionally work in wet humid conditions (non‑weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
Typically be at moderate to loud noise levels.
Occasionally travel to help at other locations within a reasonable geography.
MINIMUM QUALIFICATIONS
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
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Watch
A Day in the Life
video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy
MAJOR / KEY JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow‑through.
Empowered to resolve guest issues through the Make it Right process; embraces ESA's service culture and treats all guests and associates with respect and kindness.
Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handles collection efforts of all in‑house balances; maintains all cash, credit card and city ledger accounts at the property.
Sets up, maintains, and takes down breakfast display in a timely manner.
Maintains an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
Sells the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards.
Conducts periodic tours of the property to ensure brand standards are met.
Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
Complies with all company policies and procedures, including key control policy and prompt reporting of safety and security issues.
OTHER DUTIES
Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Engages in cross‑training in housekeeping and laundry areas to provide assistance as needed.
Performs other tasks as assigned by the management team.
BENEFITS
Weekly pay
Competitive wages
Great working environment
Employee recognition programs
Medical insurance
Dental insurance
Vision insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer‑paid basic life and AD&D insurance
Employer‑paid long‑term disability
Optional employee paid voluntary benefits
Short‑term disability
Buy‑up long‑term disability
Supplemental life insurance
Dependent life insurance
401(k) savings plan
Paid time off
Employee assistance program (EAP)
Employee perks program offering discounts to major companies
Compensation Pay range information for the position you are applying for is below. Disclaimer: compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Proficient operation of the property management system technology; ability to work through shift reports and perform audit functions as necessary.
Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Apply good judgment at all times.
Manage problems, address and solve guest‑related issues.
ENVIRONMENTAL JOB REQUIREMENTS
Regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally push and/or pull carts and equipment up to 50 pounds.
While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
Occasionally work in wet humid conditions (non‑weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
Typically be at moderate to loud noise levels.
Occasionally travel to help at other locations within a reasonable geography.
MINIMUM QUALIFICATIONS
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
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