Nationwide Children's Hospital
Ambulatory Patient Access Representative - Float (West)
Nationwide Children's Hospital, Columbus, Ohio, United States, 43224
Ambulatory Patient Access Representative – Float (West)
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Ambulatory Patient Access Representative – Float (West)
role at
Nationwide Children’s Hospital .
Overview Full‑time, benefits‑eligible role. Hours: Monday – Friday 7:30 am – 4 pm. This role requires traveling to various Primary Care Clinics and a valid Ohio driver’s license with proof of auto insurance. Drivers must pass a motor‑vehicle background inspection, insurance eligibility, driving qualifications, and all training required by Nationwide Children’s Hospital.
Job Description Summary Greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Essential Functions
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screen customer data to ensure patient is eligible for indicated insurance and communicates differences to the customer.
Screen registrations to ensure insurance pre‑certification and physician referral requirements are met. Instructs the customer on requirements.
Assists in identifying self‑pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in shadowing/precepting of new employees.
Education Requirements
High School Diploma or equivalent – required.
Associate’s Degree – preferred.
Licensure Requirement Not specified.
Certifications CPR certification (based on position and as determined by manager).
Skills
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Experience One year of health‑care experience – preferred.
Physical Requirements OCCASIONALLY:
Blood and/or bodily fluids, driving motor vehicles (work required) – additional testing may be required; lifting/carrying 0‑10 lb; lifting/carrying 11‑20 lb; loud noises; pushing/pulling 26‑40 lb; pushing/pulling 41‑60 lb; reaching above shoulder; squatting/kneeling.
FREQUENTLY:
Bend/twist; biohazard waste; patient equipment.
CONTINUOUSLY:
Audible speech; chemicals/medications; color vision; communicable diseases and/or pathogens; computer skills; decision making; depth perception; flexing/extending of neck; hand use: grasping, gripping, turning; hearing acuity; interpreting data; peripheral vision; problem solving; pushing/pulling 0‑25 lb; repetitive hand/arm use; seeing – far/near; sitting; standing; walking.
Additional physical requirements performed but not listed above: Able to multi‑task within a stressful environment.
Additional Information The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet.
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Ambulatory Patient Access Representative – Float (West)
role at
Nationwide Children’s Hospital .
Overview Full‑time, benefits‑eligible role. Hours: Monday – Friday 7:30 am – 4 pm. This role requires traveling to various Primary Care Clinics and a valid Ohio driver’s license with proof of auto insurance. Drivers must pass a motor‑vehicle background inspection, insurance eligibility, driving qualifications, and all training required by Nationwide Children’s Hospital.
Job Description Summary Greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
Essential Functions
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screen customer data to ensure patient is eligible for indicated insurance and communicates differences to the customer.
Screen registrations to ensure insurance pre‑certification and physician referral requirements are met. Instructs the customer on requirements.
Assists in identifying self‑pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in shadowing/precepting of new employees.
Education Requirements
High School Diploma or equivalent – required.
Associate’s Degree – preferred.
Licensure Requirement Not specified.
Certifications CPR certification (based on position and as determined by manager).
Skills
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Experience One year of health‑care experience – preferred.
Physical Requirements OCCASIONALLY:
Blood and/or bodily fluids, driving motor vehicles (work required) – additional testing may be required; lifting/carrying 0‑10 lb; lifting/carrying 11‑20 lb; loud noises; pushing/pulling 26‑40 lb; pushing/pulling 41‑60 lb; reaching above shoulder; squatting/kneeling.
FREQUENTLY:
Bend/twist; biohazard waste; patient equipment.
CONTINUOUSLY:
Audible speech; chemicals/medications; color vision; communicable diseases and/or pathogens; computer skills; decision making; depth perception; flexing/extending of neck; hand use: grasping, gripping, turning; hearing acuity; interpreting data; peripheral vision; problem solving; pushing/pulling 0‑25 lb; repetitive hand/arm use; seeing – far/near; sitting; standing; walking.
Additional physical requirements performed but not listed above: Able to multi‑task within a stressful environment.
Additional Information The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet.
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