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Daniels Health

Customer Service Advocate

Daniels Health, Paramount, California, United States, 90723

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This range is provided by Daniels Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Daniels Health is an essential service provider to Healthcare, founded with the vision of “making healthcare safer.” For the last 20 years we have delivered innovative safety products and clinically‑focused waste services that lead the industry. This is our “why”; our “how” is delivering the highest standard of service we can — you will be joining a passionate team that cares about service excellence.

Base pay range $22.01/hr – $24.03/hr

We are looking for a Customer Service Advocate to help support our growth.

Role Overview & Responsibilities

Provide administrative support across operations, transport, and logistics to ensure smooth flow and operation of all Daniels Health services. This role reports to the Customer Service Supervisor.

Management of specific projects directed by the Plant Manager or Senior Managers.

Contribute to operational efficiencies to reduce cost.

Perform administrative support functions: accurate payroll and time‑keeping, vacation approvals, new hire paperwork, regulatory compliance paperwork, and assist in coordination of applicable training programs.

Support and lead process improvement initiatives as assigned.

Provide exceptional customer service when communicating and transmitting information or documents to customers via telephone, computer, mail, or facsimile.

Perform clerical duties: typing, proofreading, shredding documents, sorting mail.

Print daily routes and place in designated location for drivers. Print process documents for daily production. Print waste transfer documentation (Tracking Forms) for transport of waste.

Maintain and update filing, monitor office inventory, mailing, and database systems.

Open, sort, route incoming mail, answer correspondence, and prepare outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Review files, records, and other documents to obtain information to respond to requests.

Greet persons entering the establishment, determine nature of visit, and direct or escort them to specific destinations.

Qualifications

3+ years of administrative experience.

Administrative experience within a manufacturing or operational environment preferred.

High School Diploma or equivalent (GED).

Proficient with computer systems (Microsoft Office suite, etc.).

Excellent written and verbal communication skills.

Ability to work in a team environment.

If this sounds like the role for you, or someone you know, we look forward to speaking with you!

To find out more about a day in the life with our customer service team, visit: https://www.danielshealth.com/customer-service

Daniels Health & Sharpsmart is an equal‐opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to effectuate these principles and mandates.

Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit and the letter of all applicable laws and regulations.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority level Not Applicable

Employment type Full‑time

Job function Other (Hospitals and Health Care)

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