CarMax
Business Operations Associate
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CarMax
Location: 7420 W State Road 84, Davie, FL 33317 (Fort Lauderdale area)
Summary Provide iconic customer service in a fast‑paced, team‑oriented environment through the facilitation of sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.
Essential Duties & Responsibilities
Assist store personnel and all departments in their daily functions while adhering to CarMax guidelines.
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining paperwork processes.
Seek win/win solutions for customers and partners appropriately.
Accurately process paperwork associated with retail/wholesale automobile sales and appraisal purchases, including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
Process paperwork affiliated with state titling and registration agencies, including submitting necessary paperwork to title and/or register a vehicle for a customer after the sale.
Mentor new Business Operations Associates, and train other store departments on Business Office processes and procedures.
Perform administrative responsibilities such as copying, filing, reconciliation of dealer plates, and effective data entry in Microsoft applications and proprietary systems.
Answer multi‑line phone system calls, respond to callers’ needs, and direct calls as appropriate.
Qualifications
Ability to read, interpret, and transcribe data to maintain accurate records.
Use resources and partnership to balance the needs of customers and the business.
Understand numeric filing systems.
Intermediate PC skills in word processing, spreadsheets, and other programs.
Multi‑task in a high‑energy, fast‑paced team‑oriented work environment.
Lift objects weighing 15–20 lbs.
Speak and listen effectively in dealing with internal and external customers, in person and over the phone.
Complete CarMax provided training on the functional areas of the Business Office, allowing for cross‑training and full coverage of Business Office activities.
Develop partnerships with other departments inside and outside of the store to provide iconic customer service.
Working Conditions
Pleasant but noisy office environment.
May require walking or standing for extended periods of time.
Flexible work hours with shifts that include nights, weekends, and holidays.
Wear CarMax clothing acquired through the company at all times while working in the store.
Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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–
CarMax
Location: 7420 W State Road 84, Davie, FL 33317 (Fort Lauderdale area)
Summary Provide iconic customer service in a fast‑paced, team‑oriented environment through the facilitation of sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.
Essential Duties & Responsibilities
Assist store personnel and all departments in their daily functions while adhering to CarMax guidelines.
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining paperwork processes.
Seek win/win solutions for customers and partners appropriately.
Accurately process paperwork associated with retail/wholesale automobile sales and appraisal purchases, including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
Process paperwork affiliated with state titling and registration agencies, including submitting necessary paperwork to title and/or register a vehicle for a customer after the sale.
Mentor new Business Operations Associates, and train other store departments on Business Office processes and procedures.
Perform administrative responsibilities such as copying, filing, reconciliation of dealer plates, and effective data entry in Microsoft applications and proprietary systems.
Answer multi‑line phone system calls, respond to callers’ needs, and direct calls as appropriate.
Qualifications
Ability to read, interpret, and transcribe data to maintain accurate records.
Use resources and partnership to balance the needs of customers and the business.
Understand numeric filing systems.
Intermediate PC skills in word processing, spreadsheets, and other programs.
Multi‑task in a high‑energy, fast‑paced team‑oriented work environment.
Lift objects weighing 15–20 lbs.
Speak and listen effectively in dealing with internal and external customers, in person and over the phone.
Complete CarMax provided training on the functional areas of the Business Office, allowing for cross‑training and full coverage of Business Office activities.
Develop partnerships with other departments inside and outside of the store to provide iconic customer service.
Working Conditions
Pleasant but noisy office environment.
May require walking or standing for extended periods of time.
Flexible work hours with shifts that include nights, weekends, and holidays.
Wear CarMax clothing acquired through the company at all times while working in the store.
Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
#J-18808-Ljbffr