Truist
Customer Service Representative I – Truist
Join to apply for the Customer Service Representative I role at Truist.
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary: Regular
Language Fluency: English (Required)
Work Shift: 1st shift (United States of America)
Job Description Provide our clients with exceptional customer service by a variety of channels to internal and external clients accurately, professionally, and courteously, while adhering to bank policies and procedures. Handles a variety of basic mortgage servicing inquiries, identifying client needs to open/refer products and services.
Essential Duties and Responsibilities
Answer inbound client calls timely, accurately, professionally and courteously.
Maintain required performance standards in quality, attendance, promptness and identifying client needs.
Assist in the resolution of client needs.
Ensure the security of client information and assist with minimizing bank losses by performing client authentication on each inquiry.
Identify possible identity theft and fraud and escape as appropriate.
Accurately identify and track the call reason for solving client needs, support ongoing teammate training, forecasting and trending purposes.
Engage with clients to understand their needs and leverage Truist products and services to best meet client expectations.
Qualifications Required Qualifications:
High school diploma or GED
Strong communication (verbal and written) and interpersonal skills to fully identify client need's and resolve them with minimal client effort
Ability to work with confidential information in a professional manner
Ability to adapt to change and work in a fast-paced environment
Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems
Hours will be 11:30am-8pm and Saturday's 9am-3pm.
Preferred Qualifications:
Prior customer service experience in a call center environment
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
EEO Statement Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work
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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary: Regular
Language Fluency: English (Required)
Work Shift: 1st shift (United States of America)
Job Description Provide our clients with exceptional customer service by a variety of channels to internal and external clients accurately, professionally, and courteously, while adhering to bank policies and procedures. Handles a variety of basic mortgage servicing inquiries, identifying client needs to open/refer products and services.
Essential Duties and Responsibilities
Answer inbound client calls timely, accurately, professionally and courteously.
Maintain required performance standards in quality, attendance, promptness and identifying client needs.
Assist in the resolution of client needs.
Ensure the security of client information and assist with minimizing bank losses by performing client authentication on each inquiry.
Identify possible identity theft and fraud and escape as appropriate.
Accurately identify and track the call reason for solving client needs, support ongoing teammate training, forecasting and trending purposes.
Engage with clients to understand their needs and leverage Truist products and services to best meet client expectations.
Qualifications Required Qualifications:
High school diploma or GED
Strong communication (verbal and written) and interpersonal skills to fully identify client need's and resolve them with minimal client effort
Ability to work with confidential information in a professional manner
Ability to adapt to change and work in a fast-paced environment
Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems
Hours will be 11:30am-8pm and Saturday's 9am-3pm.
Preferred Qualifications:
Prior customer service experience in a call center environment
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
EEO Statement Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work
#J-18808-Ljbffr