ADT
About Us
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
Responsibilities
Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
Act as a customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their homes.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment and test for operation.
Read blueprints, building and electrical plans to complete equipment repairs.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications
High school diploma or GED.
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Service experience.
Technical aptitude.
Strong verbal communication.
Customer focused and customer driven mindset.
Thrives in the face of uncertainty.
Valid driver's license.
Standing, stooping, lifting, climbing, crawling physical capability.
Benefits
Full benefits on the 1st of the month after 31 days of employment.
Casual, yet energetic and engaging work environment.
Medical, Dental, Vision, 401(k) with employer matching.
Paid vacation time.
Tuition reimbursement, employee referral bonuses.
A culture of coaching, development and career growth opportunities.
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Security and Investigations
Location Nashville, TN
Referrals increase your chances of interviewing at ADT by 2x.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
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Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.
Responsibilities
Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
Act as a customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their homes.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment and test for operation.
Read blueprints, building and electrical plans to complete equipment repairs.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Qualifications
High school diploma or GED.
Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
Service experience.
Technical aptitude.
Strong verbal communication.
Customer focused and customer driven mindset.
Thrives in the face of uncertainty.
Valid driver's license.
Standing, stooping, lifting, climbing, crawling physical capability.
Benefits
Full benefits on the 1st of the month after 31 days of employment.
Casual, yet energetic and engaging work environment.
Medical, Dental, Vision, 401(k) with employer matching.
Paid vacation time.
Tuition reimbursement, employee referral bonuses.
A culture of coaching, development and career growth opportunities.
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Security and Investigations
Location Nashville, TN
Referrals increase your chances of interviewing at ADT by 2x.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
#J-18808-Ljbffr