Swissport
Passenger Services Agent - Bilingual (English/Spanish)
Swissport, Seattle, Washington, us, 98127
Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”
Job Summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer, including, but not limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet‑way operation, greeting arriving passengers, handling VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $21.50/hr.
REQUIRED:
This role is bilingual – you must be able to speak Spanish and English.
Your activities
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing, including handling and fee calculation if applicable
Assist passengers as needed through arrival and check‑in processes, supporting passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate‑checked bags (cleared through security) are made available for loading upon departure and delivered to passengers upon arrival
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
Operate equipment, including the jet‑way, computer keyboards, and carrier‑specific reservation/ticketing software
Produce all required, work‑related documentation
Other duties as assigned
Your profile
High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Excellent communication skills (written and verbal) in country‑specific language
Additional languages desirable
Commitment to continuous improvement
Self‑motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply a flexible approach when required
Must be able to type and learn airline‑specific computer reservation/ticketing software
Willingness to work in inclement weather
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at
www.careers.swissport.com
to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Get notified about new Passenger Service Agent jobs in
Seattle, WA .
#J-18808-Ljbffr
Job Summary Passenger Service Agent provides all required passenger/customer services as contracted by the customer, including, but not limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet‑way operation, greeting arriving passengers, handling VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $21.50/hr.
REQUIRED:
This role is bilingual – you must be able to speak Spanish and English.
Your activities
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing, including handling and fee calculation if applicable
Assist passengers as needed through arrival and check‑in processes, supporting passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate‑checked bags (cleared through security) are made available for loading upon departure and delivered to passengers upon arrival
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
Operate equipment, including the jet‑way, computer keyboards, and carrier‑specific reservation/ticketing software
Produce all required, work‑related documentation
Other duties as assigned
Your profile
High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Excellent communication skills (written and verbal) in country‑specific language
Additional languages desirable
Commitment to continuous improvement
Self‑motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply a flexible approach when required
Must be able to type and learn airline‑specific computer reservation/ticketing software
Willingness to work in inclement weather
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at
www.careers.swissport.com
to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Get notified about new Passenger Service Agent jobs in
Seattle, WA .
#J-18808-Ljbffr