Transformations Care Network
Medical Administrative Assistant
Transformations Care Network, Columbia, Maryland, United States, 21046
Join to apply for the
Medical Administrative Assistant
at
Transformations Care Network
At
Columbia Mental Health , a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a
Prescriber Medical Administrative Assistant (Medical Assistant) , you'll be an essential part of our clinical support team, providing front‑line support to clients and staff, handling client calls, scheduling appointments, and performing administrative tasks while maintaining professionalism and HIPAA compliance.
Key Responsibilities
Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
Guide client through troubleshooting for telehealth appointments.
Call insurance for prior authorization and copay information.
Assist providers in administrative tasks.
Answer general questions about the practice and services provided.
Answer internal communication questions.
Coordinate care between clients and providers.
Schedule client appointments.
Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
Collaborate with other team members and locations to provide excellent customer service.
Help train new team members as needed.
Prepare client files for providers.
Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
Own and manage medication logbook and download prescription monitoring report each day for review.
Help support therapists and psychiatric providers on managing waitlists.
Must maintain a professional dress code at all times.
Help coordinator coverage when short staffed.
Order and maintain all office supplies.
Work with and Support Clinical Directors and RDO with new initiatives and rollouts.
Help to train new employees and orient new staff (day one welcome).
Ensure all office processes and policies are being followed.
Works closely with RDO on overall site management.
Other duties as assigned.
Qualifications
High school diploma or equivalent.
Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
Patient and empathetic attitude as well as adaptable and flexible.
Strong time management skills, detail oriented and organizational skills.
Computer skills, familiarity with Google Drive.
Phone skills, including familiarity with complex or multi-line phone systems.
Maintain client trust and protect operations by keeping client care information confidential.
Creating a safe, productive work environment that is client focused.
Possess desire to do a thorough job in a fast‑paced environment, must be detail oriented and highly organized.
Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
Ability to complete other office tasks as needed.
Customer service skills.
Benefits and Compensation
Competitive hourly compensation range $20–$22, with possible adjustments based on licensure, experience, market‑driven enhancements, and incentive opportunities.
Medical, dental, vision, low‑cost virtual care, dependent and domestic partner coverage, 401(k), and more.
Immersive community‑focused culture and continuous learning opportunities.
Comprehensive onboarding and ongoing educational resources.
Columbia Mental Health is committed to fair and equitable compensation practices. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative
Industry: Hospitals and Health Care
#J-18808-Ljbffr
Medical Administrative Assistant
at
Transformations Care Network
At
Columbia Mental Health , a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a
Prescriber Medical Administrative Assistant (Medical Assistant) , you'll be an essential part of our clinical support team, providing front‑line support to clients and staff, handling client calls, scheduling appointments, and performing administrative tasks while maintaining professionalism and HIPAA compliance.
Key Responsibilities
Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
Guide client through troubleshooting for telehealth appointments.
Call insurance for prior authorization and copay information.
Assist providers in administrative tasks.
Answer general questions about the practice and services provided.
Answer internal communication questions.
Coordinate care between clients and providers.
Schedule client appointments.
Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
Collaborate with other team members and locations to provide excellent customer service.
Help train new team members as needed.
Prepare client files for providers.
Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
Own and manage medication logbook and download prescription monitoring report each day for review.
Help support therapists and psychiatric providers on managing waitlists.
Must maintain a professional dress code at all times.
Help coordinator coverage when short staffed.
Order and maintain all office supplies.
Work with and Support Clinical Directors and RDO with new initiatives and rollouts.
Help to train new employees and orient new staff (day one welcome).
Ensure all office processes and policies are being followed.
Works closely with RDO on overall site management.
Other duties as assigned.
Qualifications
High school diploma or equivalent.
Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
Patient and empathetic attitude as well as adaptable and flexible.
Strong time management skills, detail oriented and organizational skills.
Computer skills, familiarity with Google Drive.
Phone skills, including familiarity with complex or multi-line phone systems.
Maintain client trust and protect operations by keeping client care information confidential.
Creating a safe, productive work environment that is client focused.
Possess desire to do a thorough job in a fast‑paced environment, must be detail oriented and highly organized.
Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
Ability to complete other office tasks as needed.
Customer service skills.
Benefits and Compensation
Competitive hourly compensation range $20–$22, with possible adjustments based on licensure, experience, market‑driven enhancements, and incentive opportunities.
Medical, dental, vision, low‑cost virtual care, dependent and domestic partner coverage, 401(k), and more.
Immersive community‑focused culture and continuous learning opportunities.
Comprehensive onboarding and ongoing educational resources.
Columbia Mental Health is committed to fair and equitable compensation practices. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative
Industry: Hospitals and Health Care
#J-18808-Ljbffr