Hilton Worldwide, Inc.
Job Description – Security Supervisor (HOT0C7XX)
Job Description
Job Number HOT0C7XX
Work Locations Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Annual Salary ranging from £28,000 up to £34,000
Uniform provided and laundered
Freeand healthy meals when on duty
Grow your Career !
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Modern and inclusive Team Member’s areas
We are now recruiting an experienced Security Supervisor at the Hilton London Olympia. As Security Supervisor you will patrol, monitor, and observe security procedures to ensure a safe Guest and Member experience at the hotel while investigating theft and managing instances of undesirable behaviour. As this is a large and busy hotel we require an experienced security professional confident in their abilities with a professional manner. An SIA licence and CCTV training is required.
Please note shift work will be required with flexibility around working evenings and weekends.
What will I be doing? As a Security Supervisor, you are responsible for monitoring staff & guest entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Supervisor will also be required to support investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
Monitor and ensure daily access control for guests, staff, and visitors, ensuring proper identification in place
Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
Maintain system that records the issue and receipt of departmental keys
Operate, check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded whilst on shift
Monitor suspicious packages and be aware of bomb and terror threat procedures
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Support Investigation and report all allegations of theft, criminal damage and other incidents
Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
Report any maintenance or hazard issues to the Managers on duty
Implement and monitor security policies, protocols, and procedures to safeguard guests, employees, and hotel assets.
When on shift, coordinate and lead of the hotel’s emergency response plan for incidents like fire, theft, accidents, or natural disasters.
Serve as the primary contact for law enforcement, emergency services, and any third-party security agencies when on site
Conduct regular emergency drills (fire, evacuation, etc.) and train staff on security protocols and procedures.
Investigate and report any incidents of suspicious activity, theft, or disturbances in a timely manner
Identify potential security risks and vulnerabilities within the hotel’s operations and suggest preventive measures.
Implement strategies to prevent property damage, theft, and financial losses.
Regularly review and audit security systems, surveillance equipment to ensure functionality and compliance with regulations.
Work closely with other departments (housekeeping, front desk, etc.) to reduce risks associated with internal operations.
Lead and train the external security staffs, ensuring they are operating within the Hilton standards.
Provide ongoing security training for hotel staff on topics like guest safety, conflict resolution, and emergency procedures.
What are we looking for? A Security Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members, will work on-site and need to be available during weekends, holidays, and nights to support hotel operations, address emergencies or urgent security concerns.
This role requires regular physical inspections, standing or walking for extended periods, and occasionally dealing with difficult or emergency situations.
Qualifications & Requirements
SIA trained and licensed
Must be flexible to work in shifts
High school graduate or above
Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
Should be well‑versed in local law/government regulation
Absolute discretion and confidentiality regarding sensitive information
Ability to work under pressure, keeping calm in emergency situations
Ability to work on their own or in teams
Previous experience in customer service environment (advantageous)
Knowledge of P.A.C.E. (advantageous)
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
#J-18808-Ljbffr
Job Number HOT0C7XX
Work Locations Hilton London Olympia Hotel 380 Kensington High Street London W14 8NL
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Annual Salary ranging from £28,000 up to £34,000
Uniform provided and laundered
Freeand healthy meals when on duty
Grow your Career !
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Modern and inclusive Team Member’s areas
We are now recruiting an experienced Security Supervisor at the Hilton London Olympia. As Security Supervisor you will patrol, monitor, and observe security procedures to ensure a safe Guest and Member experience at the hotel while investigating theft and managing instances of undesirable behaviour. As this is a large and busy hotel we require an experienced security professional confident in their abilities with a professional manner. An SIA licence and CCTV training is required.
Please note shift work will be required with flexibility around working evenings and weekends.
What will I be doing? As a Security Supervisor, you are responsible for monitoring staff & guest entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Supervisor will also be required to support investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
Monitor and ensure daily access control for guests, staff, and visitors, ensuring proper identification in place
Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
Maintain system that records the issue and receipt of departmental keys
Operate, check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded whilst on shift
Monitor suspicious packages and be aware of bomb and terror threat procedures
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Support Investigation and report all allegations of theft, criminal damage and other incidents
Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
Report any maintenance or hazard issues to the Managers on duty
Implement and monitor security policies, protocols, and procedures to safeguard guests, employees, and hotel assets.
When on shift, coordinate and lead of the hotel’s emergency response plan for incidents like fire, theft, accidents, or natural disasters.
Serve as the primary contact for law enforcement, emergency services, and any third-party security agencies when on site
Conduct regular emergency drills (fire, evacuation, etc.) and train staff on security protocols and procedures.
Investigate and report any incidents of suspicious activity, theft, or disturbances in a timely manner
Identify potential security risks and vulnerabilities within the hotel’s operations and suggest preventive measures.
Implement strategies to prevent property damage, theft, and financial losses.
Regularly review and audit security systems, surveillance equipment to ensure functionality and compliance with regulations.
Work closely with other departments (housekeeping, front desk, etc.) to reduce risks associated with internal operations.
Lead and train the external security staffs, ensuring they are operating within the Hilton standards.
Provide ongoing security training for hotel staff on topics like guest safety, conflict resolution, and emergency procedures.
What are we looking for? A Security Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members, will work on-site and need to be available during weekends, holidays, and nights to support hotel operations, address emergencies or urgent security concerns.
This role requires regular physical inspections, standing or walking for extended periods, and occasionally dealing with difficult or emergency situations.
Qualifications & Requirements
SIA trained and licensed
Must be flexible to work in shifts
High school graduate or above
Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
Should be well‑versed in local law/government regulation
Absolute discretion and confidentiality regarding sensitive information
Ability to work under pressure, keeping calm in emergency situations
Ability to work on their own or in teams
Previous experience in customer service environment (advantageous)
Knowledge of P.A.C.E. (advantageous)
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
#J-18808-Ljbffr