Hilton
Assistant Front Office Manager - Hilton Orlando Buena Vista Palace
Hilton, Lake Buena Vista, Florida, United States
The beautiful, family-friendly Hilton Orlando Buena Vista Palace is seeking an Assistant Front Office Manager to lead their guest services team!
Shift Pattern Full open availability (holidays and weekends required). PM and overnight shifts are required.
Benefits
Access to your pay when you need it through DailyPay
Medical insurance coverage – for you and your family
Mental health resources
Best-in-class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: access to a wide variety of educational credentials (college degrees, high school completion, English‑language learning, digital literacy, professional certificates, and more)
Career growth and development
Team member resource groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment and collective bargaining agreement if applicable.
Responsibilities
Assist in the management of all front office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance, including supervision, counseling, evaluations, and recognition and reward.
Recruit, interview, and train team members.
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Oversee the VIP guest process, including reviewing VIP reservations and ensuring smooth check‑in/check‑out.
Assist with up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area and events.
Qualifications & Attributes Ideal candidate will have previous front‑office leadership experience, preferably at a large resort‑style property; Hilton experience is highly preferred. Open flexibility, OnQ experience, and a passion for hospitality are required.
We look for demonstration of Hilton’s values:
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – do the right thing all the time.
Leadership – leaders in industry and community.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now –operate with a sense of urgency and discipline.
And the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Locations Buena Vista Palace – Lake Buena Vista, FL
Schedule Full‑time
Brand & Job Function Hilton Hotels & Resorts – Guest Services, Operations, and Front Office
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other – Hospitality
Additional Information Referrals increase your chances of interviewing at Hilton by 2x. Get notified about new Assistant Front Office Manager jobs in Lake Buena Vista, FL.
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Shift Pattern Full open availability (holidays and weekends required). PM and overnight shifts are required.
Benefits
Access to your pay when you need it through DailyPay
Medical insurance coverage – for you and your family
Mental health resources
Best-in-class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: access to a wide variety of educational credentials (college degrees, high school completion, English‑language learning, digital literacy, professional certificates, and more)
Career growth and development
Team member resource groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment and collective bargaining agreement if applicable.
Responsibilities
Assist in the management of all front office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance, including supervision, counseling, evaluations, and recognition and reward.
Recruit, interview, and train team members.
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Oversee the VIP guest process, including reviewing VIP reservations and ensuring smooth check‑in/check‑out.
Assist with up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area and events.
Qualifications & Attributes Ideal candidate will have previous front‑office leadership experience, preferably at a large resort‑style property; Hilton experience is highly preferred. Open flexibility, OnQ experience, and a passion for hospitality are required.
We look for demonstration of Hilton’s values:
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – do the right thing all the time.
Leadership – leaders in industry and community.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now –operate with a sense of urgency and discipline.
And the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Locations Buena Vista Palace – Lake Buena Vista, FL
Schedule Full‑time
Brand & Job Function Hilton Hotels & Resorts – Guest Services, Operations, and Front Office
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other – Hospitality
Additional Information Referrals increase your chances of interviewing at Hilton by 2x. Get notified about new Assistant Front Office Manager jobs in Lake Buena Vista, FL.
#J-18808-Ljbffr