The Salvation Army Southern California
Welcome Desk Associate
The Salvation Army Southern California, Phoenix, Arizona, United States, 85003
Welcome Desk Associate
- The Salvation Army Southern California
Location:
Ray and Joan Kroc Corps Community Center, Phoenix, Arizona
Status:
Part-Time
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary The Welcome Desk Associate is responsible for providing exceptional customer service experiences to members, potential members, clients, and the general public. The Welcome Desk Associate will be the initial contact and resource to prospective, new, and current members and will be responsible for the introduction of membership promotional materials and sales verifying memberships through CCMS software program. This is a pivotal position in providing information, member assistance and answering questions regarding TSA Kroc Community Center programs and services. The Welcome Desk Associate will be responsible for communicating and implementing customer service standards at the Front Desk. The use of superior customer service as an integral member of the Kroc Center team is required.
Qualifications
Minimum high school diploma or GED equivalency.
Must be 16 years or older. 18 years or older preferred.
Minimum one-year cash handling and customer service experience preferred.
High attention to detail and ability to meet established deadlines.
Ability to function effectively without supervision and demonstrate a professional approach to problem solving.
Proficient computer software and typing skills required.
Service-oriented team player with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public.
Possess customer service skills to include complaint resolution principles, practices, and procedures.
Maintain a professional attitude and approach to problem solving and crisis situations.
Excellent organizational skills with the ability to carry out multiple tasks efficiently.
Possess strong verbal and written communication skills.
Must be able to speak, read and write in English. A secondary Spanish language skill is preferred.
Must maintain a non-judgmental attitude while working with customers, clients, and/or members of staff.
Excellent telephone etiquette.
Knowledge of Salvation Army policies and safety procedures.
Valid driver’s license and insured transportation.
First Aid, CPR, and AED required.
Required to pass a background check.
Responsibilities
Provide optimal customer service by ensuring all customers, clients and members are given prompt and courteous service.
Handle cash, make change, and operate the frontline computer software.
Handle merchandise and concession sales.
Promote programs and special events, making insightful recommendations which reflect the needs and interests of members.
Greet and direct all visitors in a friendly and professional manner, direct calls, and email inquiries to appropriate program staff in a timely manner.
Provide Kroc Center orientation tours to prospective members and general public.
Maintain progressive knowledge of all
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- The Salvation Army Southern California
Location:
Ray and Joan Kroc Corps Community Center, Phoenix, Arizona
Status:
Part-Time
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary The Welcome Desk Associate is responsible for providing exceptional customer service experiences to members, potential members, clients, and the general public. The Welcome Desk Associate will be the initial contact and resource to prospective, new, and current members and will be responsible for the introduction of membership promotional materials and sales verifying memberships through CCMS software program. This is a pivotal position in providing information, member assistance and answering questions regarding TSA Kroc Community Center programs and services. The Welcome Desk Associate will be responsible for communicating and implementing customer service standards at the Front Desk. The use of superior customer service as an integral member of the Kroc Center team is required.
Qualifications
Minimum high school diploma or GED equivalency.
Must be 16 years or older. 18 years or older preferred.
Minimum one-year cash handling and customer service experience preferred.
High attention to detail and ability to meet established deadlines.
Ability to function effectively without supervision and demonstrate a professional approach to problem solving.
Proficient computer software and typing skills required.
Service-oriented team player with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public.
Possess customer service skills to include complaint resolution principles, practices, and procedures.
Maintain a professional attitude and approach to problem solving and crisis situations.
Excellent organizational skills with the ability to carry out multiple tasks efficiently.
Possess strong verbal and written communication skills.
Must be able to speak, read and write in English. A secondary Spanish language skill is preferred.
Must maintain a non-judgmental attitude while working with customers, clients, and/or members of staff.
Excellent telephone etiquette.
Knowledge of Salvation Army policies and safety procedures.
Valid driver’s license and insured transportation.
First Aid, CPR, and AED required.
Required to pass a background check.
Responsibilities
Provide optimal customer service by ensuring all customers, clients and members are given prompt and courteous service.
Handle cash, make change, and operate the frontline computer software.
Handle merchandise and concession sales.
Promote programs and special events, making insightful recommendations which reflect the needs and interests of members.
Greet and direct all visitors in a friendly and professional manner, direct calls, and email inquiries to appropriate program staff in a timely manner.
Provide Kroc Center orientation tours to prospective members and general public.
Maintain progressive knowledge of all
#J-18808-Ljbffr