City of Baytown
Overview
Join our team as a Customer Service Specialist and help customers with their utility billing needs in a friendly and supportive environment! If you have strong communication skills, enjoy problem-solving, and thrive on delivering excellent service, we want to hear from you. Apply today and be part of a team that values teamwork, growth, and making a difference in our community! Responsibilities
Serves as Customer Service Specialist for all questions regarding Utility Billing operations via in-person, telephone, fax and email. Resolves customer’s concerns or questions. Inputs data in the computer for new taps, sale of water and new accounts. Calculates and posts deposits. Updates customer account services, number of units, disconnects, and transfers. Generates daily work orders. Schedules meter tests and assists Billing Specialist in researching past due accounts (W-11s) before they are written off. Coordinates delinquent disconnects; reconnects; rechecks; rereads and reread letters; payment arrangements; and corrected bills. Generates, prints, separates, distributes, monitors, and completes all related work orders. Assesses service charges including delinquent disconnect fee, service fee, broken lock, straight line and pulled meter fees. Prepares outstanding work order reports. Calculates leak adjustments and over reads. Authorizes removal of penalty in accordance with office policy and credits the account. Performs all other related duties as assigned. Required
High School Diploma or equivalent (GED). Two years customer service or general office experience OR equivalent combination of education and experience. Preferred
Bilingual in English/Spanish Ability to multitask, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position requires accuracy, trustworthiness, poise, tact, and diplomacy. Ability to get along appropriately with co-workers and the public. Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve. Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services. Overall Position Strength Demands
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
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Join our team as a Customer Service Specialist and help customers with their utility billing needs in a friendly and supportive environment! If you have strong communication skills, enjoy problem-solving, and thrive on delivering excellent service, we want to hear from you. Apply today and be part of a team that values teamwork, growth, and making a difference in our community! Responsibilities
Serves as Customer Service Specialist for all questions regarding Utility Billing operations via in-person, telephone, fax and email. Resolves customer’s concerns or questions. Inputs data in the computer for new taps, sale of water and new accounts. Calculates and posts deposits. Updates customer account services, number of units, disconnects, and transfers. Generates daily work orders. Schedules meter tests and assists Billing Specialist in researching past due accounts (W-11s) before they are written off. Coordinates delinquent disconnects; reconnects; rechecks; rereads and reread letters; payment arrangements; and corrected bills. Generates, prints, separates, distributes, monitors, and completes all related work orders. Assesses service charges including delinquent disconnect fee, service fee, broken lock, straight line and pulled meter fees. Prepares outstanding work order reports. Calculates leak adjustments and over reads. Authorizes removal of penalty in accordance with office policy and credits the account. Performs all other related duties as assigned. Required
High School Diploma or equivalent (GED). Two years customer service or general office experience OR equivalent combination of education and experience. Preferred
Bilingual in English/Spanish Ability to multitask, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position requires accuracy, trustworthiness, poise, tact, and diplomacy. Ability to get along appropriately with co-workers and the public. Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve. Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services. Overall Position Strength Demands
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
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