First State Bank and Trust (FSBT)
Customer Service Assistant
First State Bank and Trust (FSBT), Bloomington, Illinois, us, 61791
Customer Service Assistant – First State Bank and Trust, Bloomington, IL.
First State Bank and Trust is currently seeking a full‑time Customer Service Assistant to join our team. As a Customer Service Assistant, you'll be an essential part of our team. The role serves as the first point of contact for customers, providing a warm and professional experience in person and by phone. This role combines receptionist duties with backup support for personal bankers, ensuring smooth branch operations and exceptional customer service.
Responsibilities
Handles initial contact with customers either by phone and/or in person and directs them to the appropriate person or takes messages when necessary.
Greets the customer warmly and professionally when they come into the company. Determines their needs and directs them to the appropriate person.
Performs designated clerical duties, such as receiving, sorting, and distributing mail.
Assists customers with account and balance inquiries, funds transfers, and activating and pinning debit cards.
Keeps the reception area tidy and organized.
Serves as back‑up for account‑opening personnel by opening new personal accounts and helping customers choose the right financial products.
Provides great customer service, including greeting customers warmly, actively listening to customer needs, addressing inquiries promptly, and handling complaints or concerns with empathy and efficiency.
Educates customers about our products and services, including savings accounts, loans, and credit cards, and cross‑sells relevant banking products based on customer profiles.
Safeguards customers' personal information and maintains confidentiality.
Maintains a professional appearance and demeanor while representing the bank.
Remains alert to potential fraud and takes necessary precautions.
Qualifications
High school diploma or equivalent.
Previous experience in banking or customer service preferred.
Strong customer service skills.
Attention to detail and accuracy.
At First State Bank and Trust, we have established ourselves as a trusted financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to customers. We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we are 100% employee‑owned, meaning every team member has a stake in our success.
Equal Opportunity Employer.
Member FDIC. Equal Housing Lender.
Salary: $31,200 - $34,320 per year.
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First State Bank and Trust is currently seeking a full‑time Customer Service Assistant to join our team. As a Customer Service Assistant, you'll be an essential part of our team. The role serves as the first point of contact for customers, providing a warm and professional experience in person and by phone. This role combines receptionist duties with backup support for personal bankers, ensuring smooth branch operations and exceptional customer service.
Responsibilities
Handles initial contact with customers either by phone and/or in person and directs them to the appropriate person or takes messages when necessary.
Greets the customer warmly and professionally when they come into the company. Determines their needs and directs them to the appropriate person.
Performs designated clerical duties, such as receiving, sorting, and distributing mail.
Assists customers with account and balance inquiries, funds transfers, and activating and pinning debit cards.
Keeps the reception area tidy and organized.
Serves as back‑up for account‑opening personnel by opening new personal accounts and helping customers choose the right financial products.
Provides great customer service, including greeting customers warmly, actively listening to customer needs, addressing inquiries promptly, and handling complaints or concerns with empathy and efficiency.
Educates customers about our products and services, including savings accounts, loans, and credit cards, and cross‑sells relevant banking products based on customer profiles.
Safeguards customers' personal information and maintains confidentiality.
Maintains a professional appearance and demeanor while representing the bank.
Remains alert to potential fraud and takes necessary precautions.
Qualifications
High school diploma or equivalent.
Previous experience in banking or customer service preferred.
Strong customer service skills.
Attention to detail and accuracy.
At First State Bank and Trust, we have established ourselves as a trusted financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to customers. We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we are 100% employee‑owned, meaning every team member has a stake in our success.
Equal Opportunity Employer.
Member FDIC. Equal Housing Lender.
Salary: $31,200 - $34,320 per year.
#J-18808-Ljbffr